Booking Conditions

1. YOUR CONTRACT WITH US To hold a reservation, RedSeven (or which ever agent of RedSeven takes the booking) need a deposit of an amount which will be agreed when making the booking. This deposit is non-refundable. Whoever makes the booking on behalf of a group will be deemed the Group Leader. The Group Leader agrees to all Booking Conditions on behalf of the group. We can choose not carry out a booking at any time and for any reason. Once booked by telephone, the Group Leader must fill out our Booking Form within 24 hours. The booking is not confirmed until this form has been completed as set out by these Booking Conditions. Once a telephone booking has been made, the booking details can be accessed at any time from our website with a username and password that we will provide. It is the Group Leaders responsibility to keep these details confidential and only give them to other members of the group so that they can fill in their details. Once this is done the Group Leader must fill in the details for the other members of the group on the Manage my Booking page which will send an automatic invitation to the other members of the group, with a link and login details so they can confirm their attendance. Each member of the group must confirm and pay their non-refundable deposit within 14 days of the original booking by the Group Leader. If a group member that receives an invitation declines then their details will be removed from our database automatically. Any individuals that confirm their invitation will have their details stored as outlines in our Privacy Policy. Once details are completed and deposits are received we will check them. Once we have confirmed they are satisfactory we will send a confirmation to your Manage my Booking page. You need to check this page as we do not send confirmations any other way. If the booking process is not completed by the Confirmation Date those individuals will not be included as part of the group booking. We will try to make any requested changes to your booking but this is subject to pricing updated, availability and payment of admin fees. Any additions to the group must be requested by the Group Leader, who will then accept responsibility for that member as set out in these Booking Conditions. Once payment is made in full your travel documents will be available on our website. The Group Leader has access to relevant sections of the website that help them keep a track of payments made by individuals. 2. PAYMENTS

The Group Leader is responsible for the payable balance of a confirmed booking before the due date and must ensure that all payments are collected from the other members of the group on time and that they are all aware of the Booking Conditions. 2.1 Payments can be made in full or in instalments as set out in the payment plan detailed in Clause 2.7 if the booking is confirmed at least 8 weeks before the booked activity takes place. A deposit is required on booking from all members of the group including the Group Leader and full payment must be made by the due date which will be 7 weeks before the booked activity takes place. If the booking is made within 7 weeks of the booked activity then a full payment is required at the time of booking from the Group Leader. We will only accept payments from members of the group. 2.2 If the group choose to pay in instalments, then any payments made toward the booking will be treated as deposits under clause 2.6. RedSeven are not responsible for tracking individual payments and it is the responsibility of the Group Leader to ensure that each member of the group pays their instalments in full and on time. The Group Leader can use the Manage My Booking page on the online system to help them track individual payments.

2.3 Any individual part payments made over the phone will incur a 10 fee plus any charges as set out in these Booking Conditions. Any payments made online will not incur this fee. 2.4 Full payment is due no later than 7 weeks before the booking arrangements begin. If full payment is not made by this time then the arrangements may be cancelled and any payments made up to that point will not be refunded. If we do not cancel, there may be changes made to the booking and we will not be held responsible for these. 2.5 Any bookings involving flights may require full payment for the flights/ground arrangements at the time of booking. If this is the case we will notify you at the time of booking. These payments are non refundable 2.6 All deposits, part payments, instalments, treatments, theatre or show tickets, administration charges, insurance premiums, ATOL APD payments, service fees and prepaid flights or transfers are non-refundable and non-transferable under any circumstances. 2.7 Payments via debit/credit card are accepted but cheques are not. There will be a 2.75% charge for use of a debit/credit card and we will add this to the cost of your booking and confirm at the time of booking. When making an online payment you agree to the Booking Conditions, Privacy Policy and Terms of Use Policy as well as any charges you agree to at the time of booking. You also agree not to dispute any charges with us through your bank or credit card company and if you have a dispute your must inform us in writing within 7 days.

2.8 If choosing to pay in instalments, the group member will be asked for card details so that we can set up an automated payment plan. Once full payment is made, this automatic payment will stop. 2.9 Only the group leader can request changes to the booking. If e group member wants to cancel their booking then they may do so but will not receive a refund of any money paid and will still be expected to make payment for the remaining money owed. The group can choose to split this money owed between the other members, in which case the instalment amounts will be altered in line with this. Any alteration to payment arrangements will result in a 50 admin fee. 2.10 If a card payment declines then will be inform that individual via e-mail. The individual is then expected to make a payment and restart their payment plan. We reserve the right to charge the individual 25 for each card decline. 3. ITINERARIES The times and dates of any booked activity are final once booking is confirmed by the Group Leader. We will try to accept requests for changes before the travel pack has been issued or the final invoice is settled, however no requests can be made within 7 weeks before the activity starts and we are not responsible for the smooth running of any activity if you have not chosen to stick to our planned times/dates or advice given to you by the representatives. 4. CHANGES 4.1 Changes by You Any changes must be requested in writing by the Group Leader via the online system. Changes should not be made with the suppliers as you are then liable to incur costs from both us and the supplier. 4.1.1 Any changes made by the group leader will incur an admin fee of 35 per change in additions to the cost of any changes. The only exception is if you request an additional booking which does not alter the original booking e.g. booking an airport hotel before the booking starts where we will not charge a fee and will only charge for the extra item being booked. 4.1.2 Any changes to the itinerary, date or destination must be requested in writing by the Group Leader and will incur a 75 charge. 4.1.2.1 No changes can be made within 49 days of starting your chosen activity and any changes are subject to availability. 4.1.2.2 If we are unable to make the change then we are still able to charge the 75. If there is a cancellation then we will still charge the cancellation fee.

4.1.3 We will make every effort to make requested changes but this cannot be guaranteed. 4.2 Group Size Amendments Group sizes must be confirmed within 14 days of booking and any amendments to group size during this time will not be charged providing it is not 14 days before commencement of the activity. 4.2.1 If we do not hear from you within 14 days we will assume that the group size relates to the number of individuals who have confirmed their invitations. The Group Leader will then be responsible for payment of any amounts by the individuals. 4.2.2 Individuals can be added to the booking subject to availability and will be expected to pay any increases in price since the rest of the group confirmed their booking. 4.2.3 We will not charge any fee to add an individual. 4.3 Changes by us RedSeven hold the right to make any cancellations to any arrangements at any time and are not liable for compensation as a result of this 4.3.1 If cancellations have to be made due to bad weather then we will give you a credit to the same value of your booking to be used within 6 months. We will not provide a refund. 4.3.2 If there is a major change to your booking, we will let you know as soon as possible providing you have given us all your contact details. 4.3.3 A major change is dependant on the booking but is usually the result of a destination change. If there is a major change then you can either carry on with the booking or make payment for alternatives from us. 5. SUBSTITUTION OF CLIENT If any group members wishes to substitute for another group member then it may be possible providing the group member provides written evidence of why they cannot attend the booking at least 21 days before the commencement of the activity. If we allow the transfer then a 50 admin fee will be payable but this may be waived if we receive evidence of why the affected individual cannot travel. Some airlines charge a 100% cancellation fee and in these circumstances the substitute will have to buy a new ticket. All Booking Conditions will be passed to the substitute. 6. CANCELLATION Noone apart from the Company Director can agree to change or ignore any of the Booking Conditions or provide a discount or refund.

6.1 Cancellation by you Group cancellations must be put in writing by the Group Leader. We are able to refund any money that has not yet been paid minus cancellation charges if booking is cancelled more than 49 days before the activity commences. You cannot cancel part of the itinerary. 6.1.1 Charges may apply to airline tickets from the supplier subject to the fare rules. Cancellation charges reflect the amount we have committed to pay the supplier and any losses we would receive. 6.1.2 No credit or refunds will be given if you decide to leave an activity early or choose not to participate. 6.1.3 Your insurance policy may cover you in the event of a cancellation. Charges may be reclaimed if the reason for you cancelling is in the insurance policy. 6.2 Cancellation by us RedSeven can cancel any trip or itinerary before the start of the activity due to any reason RedSeven cant control. It is at our absolute discretion. Reasons include Health concerns or Force Majeure. Force Majeure includes war, threat of war, riot, civil strife or unrest, Acts of God, strikes, terrorism, natural or nuclear disaster etc i.e anything that is out of RedSevens hands. 6.2.1 In any of these cases either refunds will be given as passed to us by our suppliers or a credit will be given. You will also have the option to re book the weekend for a different time. 6.2.2 We will do our best to not to cancel any booking within 49 days of the start of the activity unless there is a Force Majeure or the balance hasnt been paid. 6.2.3 If the booking is unable to go ahead we will offer an alternative for the same or larger value. If we are unable to make alternative arrangements which for you we will offer a full refund or credit to the value of what has already been paid and you can still claim compensation. 6.3 In accordance with the EU Regulation 2111/2005 you will be told the flight details and transfers for flights booked through us only. You will be advised of your specific flight schedules and airline on booking. If there are any changes in your flight details we will let you know as soon as possible. A change of airline, plane type or alteration of your flight times by 12 hours or less is classed as a minor change and any cancellation to the booking because will result in normal cancellation charges. We can not guarantee that the actual flight time will be the same as stated on the itinerary due to unforeseeable problems such as bad weather. If you are unable to fly then transportation by road/rail may be an alternative. 6.4 We are not responsible for any flights not booked by us. If any changes to these flights affect your itinerary we are not responsible and you will still owe any money relating to the booking plus any charges resulting from cancellation/changes.

7. PRICES AND PRICE CHANGES 7.1 When you book you agree to pay the cost of the booking as quoted when you book. We will not increase this cost except in circumstances where there are increases such as fuel, government action (taxes, surcharges, fees) and changes in exchange rates. 7.1.1 We will not increase the price for any increase that is 2% or less and you will only be charged the amount above 2% if the surcharges increase higher than 2% 7.1.2 If the price increase by 10% or more, after the 2% we pay for you then you are entitles to a refund minus any charges including flights, service and admin fees and any fees in clause 2.3. If you prefer, you can change you arrangements without any extra admin fees except for those in clause 2.3. 7.2 Any prices we advertise may change and depend on availability, date restrictions, conditions etc plus those in these Booking Conditions. Prices for overseas destinations are dependant on the exchange rate at the time ResSeven applied the Booking Conditions. We can change the price of any holidays shown in the brochures due to changes in transport, government action or currency fluctuations and we will tell you the exact price when you book. 8. TRAVEL INSURANCE You must have Travel Insurance on all bookings. You can provide your own insurance as long as it covers personal accident, medical, emergency evacuation, loss of monies and participation in your activity/sport. Any overseas itineraries are inclusive of activity holiday insurance and cannot be removed.

9. PARTICIPATION If you dont have Travel Insurance then you cannot hold RedSeven responsible for any mishaps. 9.1 If you dont have Travel Insurance we can cancel your activity and will not give a refund. If we do not cancel then you participate in your activity at your own risk. 9.2 Some activity providers will require you to sign an insurance indemnity and waiver form so that they are not liable for any mishaps. 9.3 Any activities not booked through RedSeven are not the responsibility of RedSeven. 9.4 We will not be responsible for any accidents as a result of medication, drugs or alcohol use whilst on a RedSeven activity.

9.5 If you are under the influence of medication, drugs or alcohol then any activity providers can refuse you participate in the activity and their decision is final. We will not accept responsibility for this. 10. TRAVEL DOCUMENTS Once you have made full payment will be give you access to any travel documents you will need. The Group Leader must check these documents and let us know within 7 days if there are any errors. We are not responsible for errors if not notified within 7 days. 11. PASSPORTS, VISA AND VACCINATIONS It is every group members own responsibility to make sure they have their passport, visa, permits and vaccinations. We can give you information about these but are not responsible for you having them. 11.1 Your must provide names of passengers exactly as they appear on passports. 11.2 We are not responsible for any refusal to enter a plane. 11.3 Information regarding passport, visa and health requirements can be found on www.fco.gov.uk and it is the Group Leaders responsibility to make sure all group members have required documents before travel. If any group members are not British Citizens or hold a non British passport you need to check the requirements of the country you are travelling to. We are not responsible for anyone not being able to travel because they have not checked these requirements. 11.4 If the FCO advises against all travel to your destinations we will not allow travel and cancel your holiday. If they advise non essential travel then you can choose to cancel and normal cancellation conditions apply. 12 YOUR RESPONSIBILITY 12.1 Reasonable Behaviour When booking with us the Group Leader accepts all responsibility for the behaviour of the other group members. If anyone from the group acts in a threatening or dangerous way then we, our suppliers and representatives can cancel your reservation immediately. You may need to leave immediately and no refund will be given. 12.1.1 You must stick to the rules given by suppliers or representatives of RedSeven. If you do not we may cancel your reservation without notice or refund. 12.1.2 If staying overnight you must leave a valid credit card with hotel managements to cover any damages caused by your group. If you do not you may be refused entry to the accommodation and we will not provide a refund. 12.1.3 If a behaviour bond is required we recommend you get a receipt.

12.1.4 If you do not provide a required bond then the management of your accommodation may not give you entry and we will not give a refund. 12.1.5 We are not responsible for any money you give the accommodation as a bond/deposit. 12.1.6 We are not responsible for anything you communicate between your group on our website. You are only allowed to use communication on our website to discuss matters related to your booking. Any other discussion may result in suspension or termination of you and your groups access to the website. 12.2 Health You must tell us about any medical conditions of the group that might affect their participation. If we or our suppliers deem you unfit to participate in your activity then that party of the itinerary will be cancelled without refund. 12.3 Complaints If you have any complaints then you should let us or the supplier know immediately. If the problem is not solved in a satisfactory way then you must forward your complain to us within 7 days of finishing your activity. We will investigate on your behalf. If you do not do this within 7 days we may not be able to help. We will try to reply to a complaint within 28 days. 12.4 Satisfaction Guarantee If you or the group members are not satisfied with any aspect of your arrangements (except your flight or transport) you must raise this immediately so the supplier can rectify the issue. If the supplier does not resolve the issue satisfactorily then you must write to us with evidence of the issue. We will then refund the individual for the part of the arrangements, which they are dissatisfied with in the form of a RedSeven Giftcard. This must be redeemed within 12 months of issue. This card can be redeemed online and topped up with cash if required. 12.5 Travel Advice You must accept that facilities or services in your chosen destination may not be equal to those you would expect at home and this could increase you risk. You must accept this risk and we will not be responsible for any loss of enjoyment with regard to your expectation for your travel arrangements/destinations. 12.6 Excursions that you book independently of RedSeven are not the responsibility of RedSeven. 13. OUR RESPONSIBILITIES

13.1 Any booked services that are not provided are not the responsibility of RedSeven if it is not the fault of RedSeven or our suppliers and the reason was due to the clients or third party fault or it could not have been avoided or foreseen by RedSeven. 13.2 Our Liability to you If any of the contract signed with us is broken by us or our suppliers we will pay your appropriate compensation. We are not liable for anything caused by you or a third party or if the failure is unforeseeable or unavoidable. Our maximum liability except in the cases of death, injury or illness are limited to a maximum of two times the cost of your travel arrangements. They are also limited in accordance with the terms of the companies providing your travel arrangements or any conventions regarding travel. In some cases under EU law, you may have a right to compensation from your airlines. Full details are available in EU airport or from airlines. Any reimbursement from them may not mean compensation from us and if compensation from us is applicable then the refund amount from the airline will be deducted. 13.3 Any death or personal injury as a result of an activity provided by us or our suppliers will not be liable for compensation if it is not RedSeven or the suppliers fault, or it was caused by the client, a third party or could not have been foreseen or avoided by RedSeven or our suppliers. 14. PRESENTATION Any information or photographs in our brochures, websites or any other material comes from our suppliers are we are not responsible for any changes or differences. If we are liable then it is limited to the cost of the reservation, except where representations have been made fraudulently. 15. YOUR FINANCIAL SECURITY 15.1 Any individuals booking with RedSeven are insured for the initial deposit and any money paid to us that is details in your booking confirmation form. This insurance also includes bringing you back to the UK in the case of cancellation to your booking arrangements following the insolvency of RedSeven. The booking confirmation form should be used as evidence of cover and value. This insurance does not cover flights which are dealt with by ATOL (clause 15.2). 15.2 If your booking includes a flight then you are covered for any money paid towards the flight and you will be brought back to the UK in the vent of our insolvency. This is provided by ATOL. You should ask us what protection you have when booking. ATOL protection covers you against the air fee only and does not cover credit card fees, amendment fees or insurance premiums. 16. AGREEMENT

16.1 This agreement cannot be changed in any way except by government enforcement or major occurrences beyond RedSevens control. Any changes will be communicated to you in writing by a Director of RedSeven. 16.2 Any personal data you pass to us is used to make your booking or arrangements with our suppliers as outlined by our Privacy Policy. We may monitor calls for quality and training purposes and you agree we can do so. 17. GOVERNING LAW AND JURISDICTION This contract falls under English Law and both parties fall under the jurisdiction of English Courts.