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HELP DESK : Receive visitors or patients, ascertain their needs, direct them accordingly, explain rates, charges, services,

discounts (if any) and hospital policy regarding payment of bills (when needed), availability of doctors, may inform the patients relatives when the patient is placed on the critical list, answer the telephone, handle receipt and dispatch of reports and couriers and perform related clerical duties according to the department to which assigned. They must adhere to customer care guidelines and assure quality care, Explain hospital regulations to patients, concerning visitors and visiting hours, To arrange for escorting patient to room or ward station REGISTRATION & BILLING : Handling Registration of patients, Explaining rates, charges, services, discounts (if any) and hospital policy regarding payment of bills, Compute bills of the patients collect payments and process the admission of patients to a hospital facility, medical or health program. PATIENTSERVICES: Inpatient/OutpatientBilling, Overseas/Corporate/Insured/TPA billing , Payment Tracking , OT and Cath Lab Booking , Bed Management , TPA files follow-up and closure, Tracking of discounts/Cancelled bills/refunds/free bills/posting of packages, Service Recovery in the billing Area, Training of the HIS modules in billing with the power users. OPD & SUPPORT SERVICES : OPD Management and Consultants Coordination, Appointment and Scheduling, Making & also giving training on Courtesy post discharge calls, Information delivery, Supervising Report dispatch, Supervising the Reception, Preparing Indent of Consultant Chambers, Supervising and checking of daily & MIS before sending it to the GM, Service recovery in that Area, Training of the HIS modules in front office with the power users, Maintaining attendance, leave & delays in absenteeism of the Consultants, Preparing SOPs, Preparing Welcome Kit for newly joined Consultant (Visiting Cards, Letter heads, aprons, name plates, etc), Explaining procedure for Cath & OT bookings, Explaining pricing packages to the newly joined Consultant, Room Readiness, Inventory of the stationery, Inter departmental coordination (Wards, H/K, Maintenance, Stores, Admin, IT), Handles patient grievances (regarding waiting period for the Drs and non availability of appointments)

HCU SERVICES : Health Checks, Scheduling, Service Planning, HCU Reports dispatch, Referral Service facilitation, Generation of MIS, Service recovery in the area, Training of the HIS modules in PHC Modules with the power users. SUPER SPECIALTY CLINICS : Coordination of activities of all Specialty Clinics, Providing support with new programs, Coordination and feedback of marketing, Scheduling appointment with doctors, Service planning, Reports dispatch of the patient, Referral Service facilitation, Generation of MIS (Monthly Information System) , Service recovery in the area. (Patient Feedback forms), Handling patient queries, Generating daily departmental report, Assist in the preparation of S.O.Ps., On-the-job training, Inventory of the stationery, Explaining price packages & consulting charges, Arranging

joining kit for newly joined consultants (Cabin, Extension No. Rapid Dialing, Apron, Visiting card, letter head, name plate, Room allotment for the Consultants, OT & Cath Booking, Inter departmental co-ordination (H/K, Maintenance, Stores, Admin, IT), Giving additional information about the other services rendered by WHL, Training of the HIS modules in OPD/Specialty modules with the power users.

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