Day 1 6 - Networks

INTRODUCTION TO NETWORKING N/W Protocols, IEEE standards, N/W Components, N/W Diagrams, Symbols, Representation OEMS-their Forte Basic examples- peer to peer, workgroup APPROACH ON N/W
OSI Model TCP/IP Model, DOD Cables, Connectors, devices (Router, Switch, Hub, Repeater, NIC, Security Devices, Acceleration, Packet Shapers) with Hands-On Feel and Experience

ETHERNET N/W
IEEE Standards Ethernet: Multi-access Network MAC Media Access Control Sub layer NIC (Connecting the NIC to a Hub or Switch) Collision Domains and Broadcast Domains Ethernet Layer 1: Wiring, Speed, Duplex (RJ-45 Pin outs and Category 5 Wiring, Auto-negotiation, Speed, and Duplex, CSMA/CD, Collision Domains and Switch Buffering) Unicast, Multicast, Broadcast How a Switch Learn MAC Address Different types of Cables Crossover, UTP-Roll Over) (UTP-Straight-through, UTP-

IP Addressing Issues, Resolution, Terminology, Public and Private Examples on Subnetting/Supernetting DOS Commands for N/W (Ex: Routeprint, Arp, Finger, Hostname, Ipconfig, Pathping, Ping, Nbtstat, Net, Netstat, Nslookup, Route, Tracert / Traceroute, Whois, Winipcfg)

MANAGING A CISCO INTERNETWORK

Internal Components of Cisco Router (Bootstrap, ROM Monitor, Mini-IOS, RAM, ROM, Flash Memory, NVRAM, Configuration Register) Operation of Cisco routers (including: router boot up process, POST) Booting, LED, Indicators Password, CLI Modes, Basic Commands, Help Cisco IOS (Backup and Restore IOS Configuration using TFTP, X-Modem, Y-Modem) Cisco Discovery Protocol (CDP) Using PING (Standard and Advanced, TRACEROUTE, Debugging, Using Show Processes Command Verifying router H/W and S/W operation using SHOW & commands Using TELNET simultaneously) (Telnetting into Multiple Devices

LAYER-2 SWITCHING
Switching Services Bridging v/s LAN Switching Address Learning Forward/Filter Decisions Cisco Switch Platforms Fixed, Modular series Understanding sh commands Verifying and Troubleshooting Configurations Verifying Catalyst Switches (Show Commands) Virtual LANs

 VLANs (Static VLAN, Dynamic VLAN, Access Port, Trunk Port, Frame Tagging, ) VLAN Identification Methods (ISL, IEEE 802.1q) VLAN Trunking Protocol {VTP} VTP Modes of Operation (Server/Client/Transparent) Configuring VLANs / Trunk Ports Routing b/w VLANs IP Routing Basics (Neighbors, IP Address, MAC Address, Source Destination Addresses, Packet Format, Frame Format, show ip route command, ARP Table, Routing Table, Loopback Address) IP Routing Process (Step-by-Step what happens when a Host wants to communicate with another Host on a different N/W, Packet Delivery Process) Configuring IP Routing (Static and Default Routing) Dynamic Routing (Examples, Administrative Distance) Distance-Vector Routing Protocols (Routing by rumor, Pinhole Congestion, Routing Loops, Max Hop Count, Split Horizon, Route Poisoning, Holddowns) RIP (RIPv1, RIPv2, RIP Timers, Configuring RIP, Verifying Routing Tables) IGRP (IGRP v/s RIP) Verifying and Troubleshooting Configurations (Show and Debug commands) EIGRP Basics(IGRP v/s EIGRP, PDM, Neighbor Discovery, RTP, DUAL, AS, Summarization, Metrics and other features)

 OSPF Basics (RIPv1 v/s RIPv2 v/s OSPF, DIJKSTRA Algorithm)

SECURITY Perimeter, Firewall, DMZ Access Lists (Standard, Extended and Named) WIDE AREA NETWORKS WAN Terminology (CPE, DP, Local Loop, CO, Toll Network) WAN Connection Types (Dedicated, Circuit Switched, Packet Switched) WAN Support (Frame-Relay, ISDN, LAPB, LAPD, HDLC, PPP, PPPoE, Cable, DSL, MPLS, ATM, X.25) HDLC (Features, Packet format) PPP (PPP Protocol Stack- NCP, LCP, HDLC )

Day 7-10 - UNIX

Technical (UNIX)

o Introduction to the UNIX OS o Brief History of Unix

o UNIX Kernel o UNIX File System o File System Structure Navigating the File System o Basic UNIX Commands o Command Line Syntax o Basic file handling commands o Directory handling commands o Filename wildcard characters

Redirection and Pipe o Input redirection o Output redirection

Use of Pipes

Introduction to The vi Editor o Overview of the vi editor o Switching to input mode

Recalling and Editing Commands

o Overview o Purpose of shell o The bash shell

File Permissions and Access Control o Users and user groups o File access permissions o Changing file attributes o Switching users and user groups o Linking files Processes o What is a process o Monitoring processes o Killing processes o Background processes o Job Control o Grouping commands

 The User Environment o Customising the .profile or .bash_profile o Customising the .kshrc or .bashrc

Use common UNIX utilities Write simple shell scripts Use the GUI Environment

Day 11- 15- Windows

Technical (Windows) Operating Systems o What is an OS? Understand Different versions of Windows Introduction to Windows XP o File and Folder Management o Brief intro to registry editor o Overview on Workgroup and Domain Environment in Windows o Mapping Network Drives o Understanding Control Panel and its tools o Working with Internet explorer options PC o Understanding duplex modes Introduction to XP network Application. o Configuring Static and dynamic IP addresses on

 profile

Understanding the user profile management o Understand the rights and permissions on a o Different types of profiles Guest profile Admin profile Normal user profile

Understand the concept of windows services o What is a windows service o How to start or stop a windows service

o Discuss few important windows services nd their funct concept) o What do you mean by formatting a drive o How to format a partitioned drive Remote Desktop o What is Remote Desktop Console o How to take control of remote machine o How to grant control of your machine Doubts & Queries Drive Partitions o What do you mean by drive partition (Virtual

Day 16 - Active Directory

Technical (Active Directory) Introduction to AD

o History of AD o Different versions of AD o Concept of Primary and Backup DC Concept of Forest and Trees o Introduction to the concept of Forest and Trees o What is a Domain/what are the boundaries of a Domain o Brief on Trust Relationship o Understanding FQDN FSMO Roles o Brief on all the FSMO roles Account Management o Unlocking User Accounts o Changing User Passwords Group Policies o Introduction to Group Policies Doubts & Queries

Day 17 - Database
Technical (Database) Brief introduction to Database Technology o History and evolution of Database o Need of Database o Criticality of Database

Commonly used Database Technologies o Oracle o Sybase

o SQL What do you mean by a Transaction/Search/Query o Understanding what is a Query o How to combine queries for a filtered result tables o Understanding the concept of Primary/Secondary Keys o Understanding the concept of Normal Forms Doubts & queries Brief introduction to RDBMS o Understanding the concept of Relations b/w

Day 18 - Backup and Batch Job Scheduling

Technical (Backup and Batch job Scheduling) Importance of Data Backup Types of Data Backup Medias o Tape Drives o SATA Drives o Other commonly used Medias Zip Drives

 CD/DVD Floppy Introduction to few backup softwares o VERITAS o EMC Legato What is Batch Job Scheduling o Importance of Job scheduling o What is Batch job Concept of Daily/Weekly/Monthly job scheduling Doubts & Queries

Day 19 - Remedy
Technical (Remedy) Introduction to Remedy

o What is Remedy o How Remedy can be used for Incident, Problem and Change Mngmt. o Creating ticket in Remedy o Updating the work log o Importance of escalating ticket on time o Different status of a ticket Ticket Search o How to search for the ticket history data o Understanding different types of search criteria Doubts and Queries

Day 20 -21 Monitoring Tools Overview

Technical (Monitoring Tools overview) Introduction to NetCool o What is Netcool o What are the different types of alerts o Alerts Linking o Running commands in Netcool o Different views/windows in Netcool o Brief introduction to other monitoring tools like HP open view. Report Generation. o How to pull the alert history report o Different search criteria for alerts Escalation Process o Importance of Escalation process o What is work log and importance of updating the work log Doubts & Queries

Day 22- Microsoft Office

Technical (Microsoft Office)

 Basics of Microsoft Word 50Min Basics of Microsoft Excel 50Min Basics of Microsoft Outlook 50Min Basics of Microsoft Power Point 50Min Doubts & queries 40Min

Day 23 -ITIL
Technical (ITIL)

Introduction to ITIL 30Min Service Support Functions 90Min o Service Desk 15Min o Incident Management 15Min o Problem Management 15Min o Change Management 15Min

o Configuration Management 15Min o Release Management 15Min Doubts & queries