LecLure 01 May 03 2010

ln18CuuC1lCn

CuCM overvlew (8ef Cl11 8ook)
verslons 40 30 60 70
verslon 4 Wlndow based llrsL lnsLall Wlndows Lhen creaLe domaln / AcLlve ulrecLory and Lhen lnsLall Call
Manager
verslon 3 and onward does have own hardware and llnux based
verslon 6 Clsco uslng for CCv cerLlflcaLlon
verslon 7 Clsco uslng for CClL lLs new name ls Clsco unlfled CommunlcaLlon Manager
CuCM hardware serles 7800 7813 7816 7823 7833 7843



LecLure 02 May 07 2010
l 1LLLPCn? CCMCnLn1S / CuCM lunC1lCnS





ulvlded ln lCu8 layers
1 LndpolnLs
Any SofL/Pard phone on Lhls layer
hone 7986C does have vldeo supporL
unlfled ersonal CommunlcaLor ls llke MSn used Lo call emall sms vldeo and monlLorlng of oLher
neLwork phones lL ls cllenL slde of unlfled presence
Clsco l communlcaLor ls sofLphone whlch ls copy of 7970 phone
unlfled vldeo AdvanLage lf l phone don'L have vldeo capablllLy Lhen sofLware can be lnsLalled on
separaLe C for vldeo

2 AppllcaLlons Servers / AppllcaLlons whlch can be aLLached Lo CuCM eg 1elepresence MeeLlng lace uPC
8llllng server unlfled resence MCP conLenL cenLer



3 Call ConLrol
CuCM SeparaLe hardware used for enLerprlse soluLlon sLarLs from 300 users
CML 8ouLer LhaL supporLs volce for smaller soluLlon maxlmum 240 phones can be aLLached lf rouLer
serles ls 7200

4 lnfrasLrucLure 8ouLers SwlLches CoS SecurlLy AdmlnlsLraLlon ManagemenL AvallablllLy (Can be aLLached as
per requlremenLs)

CUCM IUNC1ICNS

Call processlng
Slgnallng and devlce conLrol
Slgnallng beLween endpolnL CuCM SI or SCC protoco| |s used
Sl ls open source whlle SCC ls clsco proprleLary
Slgnallng beLween CuCM CW/Ck or MGC |s used boLh are open source
ulal plan admlnlsLraLlon dlallng paLLern
hone feaLure admlnlsLraLlon
ulrecLory servlces ulfflculL Lo manager enLerprlse lever users ln CuCM beLLer way Lo lnsLall MS AcLlve ulrecLory
and aLLach MS uomaln wlLh CuCM
rogrammlng lnLerface Lo exLernal appllcaLlons
8ackup and resLore Lools

LecLure 03 May 10 2010
Clsco unlfled CommunlcaLlons Manager (CuCM) lnsLallaLlon

vMware ConflguraLlon
SLarL vMware
new vlrLual Machlne
SelecL 1yplcal
CperaLlng SysLems CLhers CLhers
name CuCM
SelecL 8rldglng neLwork
8AM should be 1C8
ulsk CapaclLy 80C8 vlrLual (lf v7) 33C8 vlrLual (lf v6)
ueflne CuCM source SelecL lCS lmage
SLarL vlrLual Machlne

CuCM lnlLlal lnsLallaLlon ConflguraLlon
SelecL Agree
lnsLallaLlon SofLware SelecL Clsco unlfled CommunlcaLlon Manager
WanL Lo CuCM l address from exLernal uPC SelecL nC
lf no uPC ln neLwork Lhen enLer SLaLlc neLwork ConflguraLlon
O PosLname cucm (case senslLlve)
O l address 19216803
O SubneL Mask 2332332330
O CaLeway 19216801









unS SelecL nC
LnLer AdmlnlsLraLor lu and assword
O 1hree Lypes of users ln CuCM
1 AdmlnlsLraLor havlng full CS rlghLs
2 SecurlLy assword lor clusLerlng / daLabase synchronlzaLlon
3 AppllcaLlon user lor conflguraLlon (Cul Mode)
SelecL exLernal n1 (neLwork 1ype roLocol) Source SelecL nC
lf no exLernal Lhen enLer uaLe / 1lme
LnLer SecurlLy assword
SM1 SelecL nC
LnLer AppllcaLlon user name and assword
Ck and conLlnue wlLh CuCM lnsLallaLlon

CuCM
SW
GW
191681
19168
8oLh should be from same subneL Lo
communlcaLe beLween CuCM and CW
LecLure 04 May 12 2010
Clsco unlfled CommunlcaLlons Manager (CuCM) Cvervlew













CUCM User Interface Cpt|ons 4 Modes

1. Cisco Unified CM Administration:
Allows CUCM administrators to configure call routing, voice mail, devices, applications, end users, and so on

2. Cisco Unified Serviceability:
Allows CUCM administrators to control feature and network services, configure alarms and trace information, and so on

3. Disaster Recovery System:
Allows platform administrators to perform CUCM backup and restore tasks

4. Cisco Unified Operating System Administration:
Allows platform administrators to manage the CUCM operating system


CuCM
SW
GW
191681
19168
C
19168
I hone
11
I hone
1
MonlLor and keyboard can
be aLLached wlLh CuCM Lo
look aL booLlng process
Lhls ls CLl mode used Lo
Lrouble shooL
AppllcaLlon user Mode
accessed Lhrough web
browser and used for all
CuCM conflguraLlons
LecLure 03 May 14 2010
8eglsLerlng l hone Lo CuCM




Methods to keg|ster
1 AuLo
2 Manual
3 8A1 (8ulk AdmlnlsLraLlon 1ool)

uto keg|strat|on
a urawbacks
l un (ulrecLory numbers) are noL user deflned
ll Any guesL who connecLs Lo neLwork wlll be reglsLered auLomaLlcally

AuLo 8eglsLraLlon SLeps
1 Cisco Unified Serviceability -> Tools -> Service Activation -> Select Server -> Go ->Select all Services -> Save
2 Cisco Unified CM Administration -> System -> Cisco Unified CM -> Find -> Select Server
a Go to Auto Registration nformation Area
b Define Starting DN = 1000
c Define Ending DN = 1050
d Uncheck Auto-Registration Disabled on this Cisco Unified Communications Manager
e Cllck on Save
3 8lghL Cllck on SofL hone SelecL preferences neLwork SelecL neLwork AdapLer name LnLer 1l1 Server
l Address

Check|ng where hone |s keg|stered
1 Cisco Unified CM Administration -> Device -> Phone -> find

dd|ng a Second L|ne
1 Cisco Unified CM Administration -> Device -> Phone -> find -> click on phone name / device name -> Line [2] Add a new DN -
> Directory Number nformation -> Save

dd|ng Speed D|a|
1 Cisco Unified CM Administration -> Device -> Phone -> find -> click on phone name / device name -> Add a new SD (Speed
Dial) -> Type DN -> Save

keset ] kestart hone
1. Cisco Unified CM Administration -> Device -> Phone -> find -> click on phone name / device name -> Click Reset Button -> A
new window will appear -> Click Reset / Restart as per required.

8LSL1 8LS1A81
ower Cff SofL 8efresh
Ask for l address / uPC server from CM noL a 8esLarL
Ask for conflguraLlon flle !usL check for updaLed conflguraLlon flles
wlLh CuCM
Llke compleLe shuLdown lor Ma[or
Changes
lor Mlnor Changes
never 8LSL1 all phones aL Lhe same Llme
ln blgger neLwork CuCM can crash



SW CM
11
C
19216803
1
LecLure 06 May 17 2010
Manual l PCnL 8LClS18A1lCn / SofL keys

1 ulsable AuLo 8eglsLraLlon
Cisco Unified CM Administration -> System -> Cisco Unified CM -> Find -> Select Server -> Check auLo
reglsLraLlon dlsabled box Save
Cisco Unified CM Administration -> Device -> Phone -> find -> select registered phones -> Delete (Auto registered
phones will be registered)
2 Manually 8eglsLer and l hone
Cisco Unified CM Administration -> Device -> Phone -> Add Select Phone Type (here we selected P
communicator) -> Select Device Protocol (SCCP selected) -> next -> Enter Device Name (right click on ip
communicator, preferences and look at Device Name) - > Device Pool (select default) -> Device Security Profile
(select default option) -> phone button template (select default option) -> Restart P communicator
Assign Phone DN: Cisco Unified CM Administration -> Device -> Phone -> find -> click on device name -> Add a new
DN (1001 selected) -> Save

User Def|ned Soft keys Conf|gurat|on
Cisco Unified CM Administration -> Device -> Device Setting -> SoftKey Template

Add new (CreaLe a Croup/1emplaLe)
Cisco Unified CM Administration -> Device -> Device Setting -> SoftKey Template -> Add New -> Select Already
defined template -> Copy -> Type New Name (e.g T Users) -> Save

user ueflne SofLkey conflguraLlon (Conflgure 1emplaLe)
Select Configure Softkey Layout (Drop down menu right top corner) -> Go Select Call State Select/Unselect
Softkeys - Save

AssoclaLe new 1emplaLe Lo uevlce
Cisco Unified CM Administration -> Device -> Phone -> Select Device -> Softkey Template (drop down) -> select
newly defined template Save -> Restart Device

hone 8utton 1emp|ate (Used for Same conf|gurat|on on Mu|t|p|e Dev|ces)
Cisco Unified CM Administration -> Device -> Device Setting

Add new (CreaLe a new Croup/1emplaLe LhaL wlll be asslgned Lo mulLlple devlces)
Cisco Unified CM Administration -> Device -> Device Setting -> Add new -> Select "Standard CPC SCCP (Cisco P
Communicator SCCP) -> Copy -> Type New Name (e.g. T Users _ CPC SCCP) Save

user ueflne 8uLLon 1emplaLe conflguraLlon
Cisco Unified CM Administration -> Device -> Device Setting -> Add new -> Select "Standard CPC SCCP (Cisco P
Communicator SCCP) -> Copy -> Type New Name (e.g. T Users _ CPC SCCP) Save -> Define New
Configuration (Window will appear) - > Select New configuration -> Save

AssoclaLe new 8uLLon 1emplaLe Lo MulLlple uevlces
Cisco Unified CM Administration -> Device -> Phone -> Select Device -> Phone Button Template (drop down) ->
select newly defined template -> Save Restart Device

LecLure 07 May 19 2010
l 1elephony users

1 Lnd users
2 AppllcaLlon users

nd Users user who can logln on end devlce (lp phone) and can make back conflguraLlons / seLLlngs eg phone
background color Add hone number Search hone number Crganlze address book or change rlng Lone

Create New nd User
Cisco Unified CM Administration -> User Management -> End User -> Add New -> User D (e.g. ali) -> Password
(e.g. 123; Password is used if end user want to log in on CM application) -> PN (e.g. 012; PN is used if end user
want to log in on End Device e.g. P Phone) -> Last Name -> Save
Back to Find List Users (drop down on top right corner)-> GO

ndUser Log|n on ndDev|ce (I hone)
SLarL l hone Cllck / ress 8uLLon A message wlll appear PosL noL lound"
(PosL noL lound" means l phone ls unable Lo flnd CuCM daLabase because no unS exlsLs ln neLwork
Lo resolve cucm" Lo l address need Lo do lL manually)
Cisco Unified CM Administration -> System -> Enterprise Parameter -> Move to "Phone URL Parameters and
manually change every field with P address;
hLLp//cucm8080/ccmclp/auLhenLlcaLe[sp Lo
hLLp//192168038080/ccmclp/auLhenLlcaLe[sp and Save
8esLarL l hone Cllck / ress buLLon ersonal ulrecLory LnLer user lu ln SubmlL
ersonal Address book Add LnLer llrsL name LasL name nlck Lmall hones and SubmlL
(lnformaLlon wlll be save ln CuCM daLabase)

ssoc|ate Dev|ce to ndUser
Lnduser can only logln on assoclaLed devlces
Cisco Unified CM Administration -> User Management -> End User -> Find -> Click on User Name -> Device
Association Select Device - Save

ndUser Log|n |n CUCM pp||cat|on
Cpen explorer hLLp//19216803/ccmuser LnLer user lu assword
Lnduser wlll noL be able Lo logln Lo CuCM appllcaLlon because user ls noL assoclaLed wlLh any group
8efore logln user musL should Lhe member of any group
Cisco Unified CM Administration -> User Management -> End User -> Find -> Click on User Name -> Permissions
nformation -> Add to User Group > Find -> Select Standard CCM End Users (group) -> Add Selected Save
Cpen explorer hLLp//19216803/ccmuser LnLer user lu assword (now user wlll be able Lo
logln)

LecLure 08 May 21 2010
l 1elephony AppllcaLlon users / user Croups










Add AppllcaLlon user
Cisco Unified CM Administration -> User Management -> Application User -> Find -> (All default users will appear
including Application user which was created at the time of installation) -> Add New -> User ID (soba) -> Password
(soba) Save -> A new application user will be created -> Login with new user -> t will be unable to login because
new user is not the member of any Group

Asslgn a Croup Lo newly creaLed AppllcaLlon user
Cisco Unified CM Administration -> User Management -> Application User -> Find -> click on New User (go inside
user information) -> Permissions nformation -> Add to User Group -> A new window will appear -> Find -> from the
list select -> Standard CCM Read Only (An application user which has all CM Read Only rights) -> Add Selected ->
Save -> Logout -> Login(soba) again -> (soba) will be able to login with read only rights.

Clve 8lghLs Lo 8eadCnly AppllcaLlon user
Cisco Unified CM Administration -> User Management -> Application User -> Find -> Permission nformation -> Add
to User Group -> (suppose we select "Gateway Administration & "Phone Administration) -> Add Selected ->
logout(soba) -> login(soba) -> [new user (soba) will be able to manage Gateways/Gatekeepers/Phones)

CreaLe CusLomlzed Croups
Add a new user (barman) wlLh 8ead Cnly rlghLs (Lo check cusLomlze group worklng)
Cisco Unified CM Administration -> User Management -> user group -> Add New (IT-Grop) -> Save ->
Add Application Users to Group -> Select User -> Add Selected -> Save

CreaLe CusLomlzed 8ole and Asslgn roles
Cisco Unified CM Administration -> User Management -> Role -> Add New -> Role nformation (Select which
application; Cisco Call Manager Administration selected) -> Next -> Type Name for the New RoIe (IT-Manager-RoIe)
-> (e.g. Gateway web pages, Softkey Template web pages, User and Phone Add) -> Check Update -> Save

Asslgn CusLomlzed 8ole Lo Croup
Cisco Unified CM Administration -> User Management -> User Group -> Click on (T-Grop) -> go inside (T-Grop) ->
Select "Assign Role to User Group from drop down menu on top right corner -> Click Go -> Assign Role to Group ->
Select Role "IT-Manager-RoIe" -> Add Selected -> Save

Dev|ce oo|
uevlce ool ls a seL of phone funcLlons lL ls used Lo faclllLaLe Admln Admln can creaLe a CLASS/uevlce
ool whlch conLalns seL of dlfferenL phone funcLlons and Lhen Lhls uevlce ool can be called on any
phone








C8Cu
AppllcaLlon_user_1
AppllcaLlon_user_2
AppllcaLlon_user_3
8ole_1
8ole_2
8ole_3
AppllcaLlon ermlsslon
8ole_1
?LS
nC
?LS
nC
?LS
nC
l1Managers
lunc1SofLkey
lunc21lmeZone
lunc3Codec
Class/uevlce ool
hone
Call on hone

CreaLe uevlce ool
Cisco Unified CM Administration -> System > Device Pool -> Add New -> Device pool Settings -> Type Name
(Device-PooI-IT-Managers) -> Set all required fields to Default -> Save

Call uevlce ool on hone
Cisco Unified CM Administration -> Device -> Phone -> Find > Click on Phone to select (go inside) -> Change
Device Pool settings from default to Device-Pool-T-Managers -> Save -> Reset Phone (to apply changes)

LecLure 09 May 24 2010
P323 CaLeways

uaLe/1lme Croup

uevlce ool PCkPl

hone PCkPl


uaLe/1lme Croup

uevlce ool 88LP8

hone 88LP8

SysLem daLe/Llme add new group name
1lme PCkPl
Llme zone
separaLe daLe
add new group name
Llme 88LP8
Llme zone
devlce pool add new
Llme/daLe group

ss|gn these t|me groups to dev|ces
uevlce phone phone conflguraLlon
ss|gn t|me zone to one dev|ce
uevlce phone Lo oLher devlce
uevlce devlce seLLlng devlce defaulL (for defaulL seLLlngs)

Gateways




1
uevlcegaLewayadd new gaLeway Lype (P323)
devlce name lp address of CW
devlce group defaulL
reseL

Call rouLlngrouLe hunLrouLe paLLern
add new
rouLe paLLern 9xxxxxxx
gaLeway lp address CW
dlscard dlglL pre doL
CM
SW
CW
1CL
1001 1002
192168100101
192168100100
lxC
AL lxC C1S wlll be always creaLed
# dlalpeer volce 1 C1S
# desLlnaLlonpaLLern 1001
# porL 1/1/0

# dlalpeer volce 2 volp
# desLlnaLlonpaLLern 1030
# sesslon LargeL lpv4192168106 (l of CM)



LecLure 10 May 26 2010
Call Coverage (Important)
lncomlng call should noL be dropped and musL be aLLended by someone lncomlng call should keep allve unLll somebody
recelves lL
1here are lCu8 meLhods of Call Coverage ln CM
1 PunL Croup
2 Call lorwardlng
3 Call lckup
4 Call walLlng
1 unt Group lL has furLher four meLhods Lo dlsLrlbuLe a call ln neLwork
a 1op uown
lor dlfferenL levels of people ln a company eg lncomlng call wlll always go Lo dlrecLor lf
dlrecLor ls busy call wlll be forwarded Lo manager
(lf 1
sL
exLenslon ls noL aLLended for 1 sec Lhen call wlll be forwarded Lo nexL exLenslon)
b Clrcular
Lqual prlorlLy for equal employee level eg 1
sL
lncomlng call Lo manager1 2
nd
lncomlng call Lo
manager2 3
rd
call Lo manager3 and 4
Lh
call agaln Lo manager1 (lf Lhere are 3 exLenslons ln a
company)
c LongesL ldle 1lme
1lme based prlorlLy CM auLomaLlcally checks whlch exLenslon ls free for longer Llme and Lhen
forward call Lo LhaL exLenslon
d 8roadcasL
Call wlll be forwarded Lo all exLenslons anyone can plck up Lhe call

D|agram (ow unt Group works)














lMC81An1
1 lLs conflguraLlon wlll be from boLLom Lo Lop
2 Call recelvlng wlll be from Lop Lo boLLom

Conf|gurat|on
Step1
C8LA1 C8Cu MA8kL1lnC Anu ASSlCn un
Cisco Unified CM Administration -> Call Routing -> Rout/Hunt -> Line Group -> Add New -> Line Group Name (e.g.
Marketing) -> RNA Reversion Timeout (time between extension ringing / call transfer between extensions; default
10sec) -> Distribution Algorithm -> Top Down
Hunt Options (Select default)
Find Directory Numbers to Add to Line Group -> Select DNs e.g. 1000, 1001, 1002 -> Add to Line Group
Save
7311 111
Maln hone number where
all lncomlng calls are arrlvlng
also call UN1 ILC1
PunL LlsL
Llne Croup 1 Llne Croup 2
2
nu
cholce Lo recelve
lncomlng calls eg SALLS
1
sL
cholce Lo recelve lncomlng
calls eg MA8kL1lnC
1000 1001 1002 1006 1007
CREAT GROUP SALES AND ASSGN DN:
Cisco Unified CM Administration -> Call Routing -> Rout/Hunt -> Line Group -> Add New -> Line Group Name (e.g.
Sales) -> RNA Reversion Timeout (time between extension ringing / call transfer between extensions; default 10sec)
-> Distribution Algorithm -> Top Down
Hunt Options (Select default)
Find Directory Numbers to Add to Line Group -> Select DNs e.g. 1006, 1007 -> Add to Line Group
Save

Step (Creat|ng unt L|st)
Cisco Unified CM Administration -> Call Routing -> Rout/Hunt -> Hunt List -> Add New -> Name (Hunt_List) -> Clsco
Unified Communications Manager Group -> Default -> Save

Step (dd Groups |n unt L|st)
Cisco Unified CM Administration -> Call Routing -> Rout/Hunt -> Hunt List -> Find -> Select (Hunt_List) -> Add Line
Group -> Select Marketing -> Save
-> Add Line Group -> Select Sales -> Save
Save

Step 4 (Def|ne unt ||ot)
Cisco Unified CM Administration -> Call Routing -> Rout/Hunt -> Hunt Pilot -> Add New -> Enter 7511111 -> Hunt
List -> Select Hunt_List -> Save

Step (1est|ng)
Dial 7511111 for testing;
Change Line Group to CRCULAR
Cisco Unified CM Administration -> Call Routing -> Rout/Hunt -> Line Group -> Select Marketing -> Change
Distribution Algorithm to CRCULAR -> Save
Similarly LONGEST DLE TME and BROADCAST

LecLure 11 May 28 2010
LA8 / Call PunLlng / lAC






1
uevlcegaLewayadd new gaLeway Lype (P323)
devlce name lp address of CW
devlce group defaulL
reseL

Call rouLlngrouLe hunLrouLe paLLern
add new
rouLe paLLern 9xxxxxxx
gaLeway 192168100100 lp address CW
dlscard dlglL predoL

CN kouter
# dlalpeer volce 1 C1S
# desLlnaLlonpaLLern 1001
# porL 1/1/0

Inward Ca|| (GW)
# dlalpeer volce 2 volp
# desLlnaLlonpaLLern 200
# sesslon LargeL lpv4192168100101 (l of CM)
# volce porL 1/1/1
# connecLlon LA8 2002
# wr

Ca|| unt|ng
# connecLlon LA8 7311 111
# exlL
# dlalpeer volce 2 volp
# desLlnaLlonpaLLern 7311 111
# sesslon LargeL lpv4192168100101 (l of CM)

# dlalpeer volce 1 C1S
# desLlnaLlonpaLLern 1001
# porL 1/1/0
# connecLlon LA8 7311 111



CM
SW
CW
1CL
1001 1002
192168100101
192168100100
lxC
3683 0213
# dlalpeer volce 2 volp
# desLlnaLlonpaLLern 7311 111
# sesslon LargeL lpv4192168100101 (l of CM)
# volce porL 1/1/1

IC (Iorced uthent|cat|on Code) FACs are used to prevent calls from being placed by unauthorized users.
Some organizations use unique FACs for every user in the system for legal or accounting reasons.

Ca|| kout|ng
lAC
Add new name lAC
ass 1234
Level 0
Save

koute unt
8ouLe aLLern
lAC
Check 8equlre lAC
AuLhenLlcaLlon Level 0
Save


LecLure 12 May 31 2010
l hone 8eglsLraLlon uslng 8A1 (8ulk AdmlnlsLraLlon 1ool)

.CSV file, can be opened in MS Excel
Different BAT files for different P Phone models

onfiguration:

Step 1: Activate Service
Cisco Unified Serviceability -> Go -> Tools -> Service Activation -> Select Server -> Go -> Cisco Bulk Provisioning
Service > Select -> Save to activate

Step 2: reate TempIate
Cisco Unified CM Administration -> Go -> Bulk Administration -> Phones -> Phone Template -> Add New -> Select
the type of phone you would like to create -> Cisco P Communicator -> Next -> Select the device protocol (SCCP) ->
Next -> Enter Template Name (IP_Phones) -> Device Pool (default) -> Phone Button Template (default) -> Device
Security Profile (CPC - SCCP) -> Save
Add a New DN (Enter minimum 1 DN)
Line Template Name (Line_1) -> Save

Step 3: DownIoad BAT fiIe and ustomize
Cisco Unified CM Administration -> Go -> Bulk Administration -> Upload/Download Files -> Find -> Select -> bat.xlt ->
Download selected -> Save to Desktop
Open File in MS Excel -> Enable MS Excel Macro
Click Button "Create File Format
Select Phone Type (Cisco P Communicator) -> nsert Entries e.g. MAC address, Description, DN
Click Button "Export to BAT
Save -> Select Location -> Enter File Name (ip_phones) -> File will be saved in TXT format

Step 4: UpIoad fiIe
Cisco Unified CM Administration -> Go -> Bulk Administration -> Upload/Download Files -> Add New -> Brows ->
Select newly saved file "TXT format (ip_phone.txt)
Select The Target -> Phones
Select Transaction Type -> nsert Phones Specific Details
Save

Step 5: VaIidate Phones
Cisco Unified CM Administration -> Go -> Bulk Administration -> Phones -> Validate Phones
File Name -> ip_phone.txt
Phone Template Name -> P_Phones
Submit

Step 6: Execute the fiIe
Cisco Unified CM Administration -> Go -> Bulk Administration -> Phones -> nsert Phones
nsert Phone Special Details
File Name -> ip_phone.txt
Phone Template Name -> P_Phones
Run mmediately
Submit

Step 7:
Check P Phone Registration
Device -> Phone -> Find
Bulk Administration -> Job Scheduler


LecLure 13 !une 02 2010
Conflgurlng uPC Server ln CM / Clsco SwlLches

Step 1:
Cisco Unified Serviceability -> Go -> Tools -> Service Activation -> Select Server -> Go -> Cisco DHCP Monitor
Service > Select -> Save to activate

Step 2:
Cisco Unified CM Administration -> System -> DHCP -> DHCP Server -> Add New -> Host Server -> Select CUCM
(want to configure as DHCP) -> Save

Step 3:
Cisco Unified CM Administration -> System -> DHCP -> DHCP Subnet -> Add New
O DHCP Server CUCM
O SubneL lv4 Address 192168100
O Primary Start Pv4 Address Required Field 192168107
O Primary End Pv4 Address Required Field 1921681030
(8ange excluded beLween rlmary and Secondary)
O Secondary Start Pv4 Address 1921681060
O Secondary End Pv4 Address 1921681070
O Primary Router Pv4 Address 192168103 (CW1)
O Secondary Router Pv4 Address 192168104 (CW2)
O Pv4 Subnet Mask Required Field 255.255.255.0
O Domain Name corvit.com
O Primary DNS Pv4 Address 192168103
O Secondary DNS Pv4 Address 192168102
O TFTP Server Name(Option 66) 192168106 (cucm)
Save

Step 4:
To Test: Go to Network Options in Control Panel
Select Assign Auto
Change DHCP option on hard phone
Soft Phone will be configured automatically from Ethernet Card

RoIe of isco Switch in IP TeIephony:

Following three main roles;
1. n Line Power
2. Voice VLAN
3. QoS

1. In Line Power: Three methods to power up IP Phones
a. PoE (Power of Ethernet)
b. Midspan
c. Power Adaptor

Cisco P Phone requires 6.3 to 7.0 watts
Third Party P Phone requires 6.3 to 15 watts
Cable Pairs 1-8
Data Traffic Travels in 1,2,3,6 cable pair
For Power; Cisco standard is 1,2,3,6 (Same pairs as for data travelling)
For Power; EEE standard is 1,2,3,6 or 4,5,7,8 (Both can be used)

Switch# show power inline
Switch# config t
Switch# int fast 0/24 (port 24)
Switch# power inline auto (default)
Switch# power inline never (disabled)
Switch# power inline delay shutdown 5 initial 10
[When cable will be plugged in power it up after 10 seconds; when cable will be plugged out power will go off after 5 seconds]


2. Midspan









3. Power Adaptor


2. Voice VLAN

Access Port (Member of Single VLAN)
Trunk Port (Member of Multiple VLAN)

















Switch# int fast 0/24
Switch# switchport access vlan 2
Switch# switchport voice vlan 3
Switch# show run

Portfast:
Port States Timer
Blocking 20 sec
Listening 15 sec
Learning 15 sec
Forwarding 15 sec

f any port is configured as portfast then all timers are bypassed and port goes to UP straight away as soon as P Phone is attached.







Layer2
SwlLch

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l hone
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SW
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vLAn2
LecLure 14 !une 07 2010
Call 8ouLlng

Usage: Outgoing call should never be dropped; same as call hunting [Call Hunting->ncoming call should must be
attended]
Backup gateways
Way of load balancing
Multiple gateways are used






























IMPORTANT:
Call Sequence will be from top to bottom
Configuration will be from bottom to top
Same like call hunting


LAB TOPOLOGY:













Testing Methods:
1. Top Down: [GW-A will be Active, GW-B will be passive]; 2
nd
Gateway will be Backup only

2. Circular: [GW-A & GW-B will be Active]; 2
nd
Gateway will be Backup + used for Load Balancing





8ouLeaLLern 9xxxxxx
8ouLe LlsL
8ouLe Croup 1 8ouLe Croup 2
2
nu
cholce 1
sL
cholce
1921681020 1921681040 1921681030 1921681060
CM
SW
CWA
CW8
l hone
101 Analog hone
101 Analog hone
M onfiguration:

Step 1: (Add Gateway)
Device -> gateway -> Add New -> Enter P Address of GW-A -> Save -> Add New -> Enter P Address of GW-B ->
Save

Step 2: (Define Route Group)
Call Routing -> Route Group -> Add New -> "GW-A -> Select "Top Down from drop down -> click "Add to Route
Group to add gateways to Route Group -> Save

Step 3: (Define Route List) :
Add New -> Route-List" -> Call manage -> select "default -> Add Route Group -> Select Gateway -> Save

Step 4: (Define Route Pattern):
Route Pattern -> Add New -> 9.xxxxxxx -> Gateway/Route_List -> select Route-List" from drop down
Discard digits -> select PreDot


Gateways onfiguration:
GW-A# config t
GW-A(config)# dial-peer voice 1 POTS
GW-A(config)# destination-pattern 101
GW-A(config)# port 1/0/1

GW-B# config t
GW-B(config)# dial-peer voice 1 POTS
GW-B(config)# destination-pattern 101
GW-B(config)# port 1/0/1



LecLure 13 !une 09 2010
Calllng rlvlleges (arLlLlons)

Calling privileges can be assigned by defined Partitions
Partitions are like policies or VLANS (where member of one VLAN can communicate with member of other VLAN)
CSS Common Search Space

RULES:

Ephone Partition CSS Call on ephone

Ephon1 T css-it/T [Partition T called in css-it] call css-it on ephone1
Ephon2 T css-it/T [Partition T called in css-it] call css-it on ephone2
(n above scenario both ephones can call each other or can call any ephone outside which is not the member of any partition but no
phone from outside can call ephone1 and ephone2)

Ephon3 HR css-hr/HR,T [Partition HR & T called in css-hr] call css-hr on ephone3
(Now ephone3 can call HR and T both but T cannot call back HR)

Ephon4 (No Partition)
(ephone4 can receive calls from any ephone but cannot call to a phone which is member of any partition)

Ephon5 SALES (No CSS)
ephone5 can call ephone4
cannot call to any other phone
cannot receive calls from any phone which is member of any partition

Ephon6 GM css-gm/GM,HR,T call css-gm on ephone5
[partition GM,HR,T called in css-gm]
ephone6 can call any ephone
cannot receive calls from HR, T

onfiguration:

Step 1: (Define Partition)
call routing -> class of control partition -> add new
T, Partition for T department [Partition name, Partition Description]
HR
GM -> save

Step 2: (Call Partition on ephone)
Device -> phone -> go inside phone -> click on "no partition -> select partition (e.g. T) -> save

Step 3: (Define CSS)
Call Routing -> class of control -> calling search space > add new -> type css-it" -> select partition want to add in
css-it -> add -> save

Step 4: (Call CSS on ephone)
Device -> phone -> go inside phone -> calling search space -> drop down, select required css -> save -> reset
phone.

IMPORTANT: CSS can be applied on DN and on Phone as well.

Who can call to PTCL numbers:
Go to Route Pattern Configuration
Define Route Pattern
Route Partition -> select partition which is allowed to call PTCL




LecLure 16 !une 11 2010
O MoP
O Call arklng

MOH: usic on hold (MoH) is an integral feature of the Cisco Unified Communications system. This feature provides
music to callers when their call is placed on hold, transferred, parked, or added to an ad hoc conference.
n CM 51 music files can be uploaded
Two types of format are supported .AU, .WAV

Step 1: (upload music file)
CM Admin -> Media Resource -> MoH audio source -> Add New -> upload file -> select source -> upload
file > Add New -> MoH Audio Source file -> select Tag # -> Check Repeat -> Save

Step 2: (Call MoH on Phone)
Device -> Click on phone and go inside -> Music on hold source -> Drop Down -> Select Tag #
(uploaded file tag) -> save

aII Parking:

Receiving an incoming call on another extension rather than the extension where call was arriving.
Steps:
O Receive call and press soft key Park
O Note Password
O Go to other extension
O Dial Password, call will be received
onfiguration:

Step 1:
Call Routing -> Call Parking -> Call Parking configuration number -> enter password format (e.g. 1XX),
password should be max. 3 characters -> select partition (if required) -> select CM -> save

Step 2: (Create SoftKey)
Device -> device softkey -> softkeys "parking
Change layout -> to connected -> from dropdown(top right corner) -> click Go -> call parking -> save

Step 3: (Call Softkey on Phone)
Device -> phone -> softkey template -> select -> reset phone
Testing:

1. Dial a number from Phone1
2. Receive call on Phone 2; Press Park button; Note Password
3. Go to Phone 3; Dial Password; Call Received


IP Phone Security onfiguration:
Disable PC Port
Disable Configuration Settings Buttons
Disable P Phone Web nterface
Go to Device Select Phone and go inside -> change security options from drop down -> Save


LecLure 17 !une 14 2010
O ulglL ManlpulaLlon

P-P Translation / On-Net Translation / Within Same Database
Call Routing -> Translation Pattern -> Add New
Translation Pattern = 17
Called Party Translation Mask = 1025
Save
(This is to translate 17 into 1025)


Off-Net Call Translation:














Call Manager Configuration:

Step 1: (Add Gateway)
Device -> Gateway -> Add New -> H.323 Gateway -> 192.168.10.20 -> device pool (default) -> Reset
gateway

Step 2:
Call Routing -> Route Hunt -> Route Pattern -> Add New
Route Pattern = 9.xxx or 9.0215
Gateway = dropdown and select
Calling Party Transform Mask = 1XXX
Discard Digit = predot
Prefix Digit = 3685
Save

Router / Gateway Configuration:

GW# dial-peer voice 1 pots
GW# destination-pattern ....
GW# port 1/1/0
GW# exit



CM
SW
CW
1CL
1921681020
3683 0213
192168106
0213
0213
0213
+
3683
0213
+
3683
LecLure 18 !une 16 2010
O resence Lnabled Speed ulal
O Clsco unlfled vldeo AdvanLages (CuvA)














To Monitor or Trace an P Phone User

onfiguration:

Step 1:
System -> Enterprise Parameter Configuration -> BLF for call list -> "enable -> Save

Step 2:
Device -> Device Settings -> Phone Button template -> Find -> Select -> CPS-SCCP -> Copy default
template -> Rename template -> Save -> Open template -> Change Line 2 -> Speed Dial BLF -> Save
BLF = Busy Lump FieId

Step 3: (Call Button Template on Phone)
Device -> Phone -> Open -> Select Template -> drop down -> save
Click "Add New BLF Line -> enter -> which number will be monitored -> e.g. 1002,1003 -> Save
Reset Phone


isco Unified Video Advantages (UVA):
Video Codec: H.263, H.264
Bandwidth required for one video call = 384 K
Signaling Protocol must should be SCCP not SP



















CM
SW
1001
1002 1003
resence
feaLure
enabled
CM
SW
C
Pard hone C
SofL hone
CuvA
sofLware
CuvA
sofLware
C orL
Configuration:

nstall CUVA on each PC
P Phone Settings go to settings Select video call
CUCM -> device -> Phone -> go inside phone -> video capabilities -> enable -> save



LecLure 19 !une 18 2010
O Call 8ack
O Pold 8everslon
O Call lckup
O dnd (uo noL ulsLurb)

aII Back: The Cisco call back feature allows receiving of call-back notification on an P phone when a called-party line
becomes available. To receive call-back notification, a user presses the CallBack softkey upon receiving a busy or
ringback tone when trying to reach a destination. Call-back notification can be activated on a line on an P phone within
the same CUCM cluster as the destination P phone. Call-back notification cannot be activated if the called party has
forwarded all calls to another extension (Call Forward All [CFA] feature).

On Ring-out Mode Create & Enable a softkey "Call Back

Step 1: (Create Softkey)
Device -> device settings -> softkey template -> add new -> copy any default key template -> rename ->
modify -> Configure Softkey Layout [drop down-right top corner] -> Go
Ring out mode -> call back -> save

Step 2: (Call Soft key on Phone)
Device -> Go inside phone -> softkey template -> select newly created key -> save -> reset phone

HoId Reversion:
Reminder for Hold Line
Device -> Phone -> DN/line1 -> Hold reversion
st Reminder = 30 seconds
Reminder nterval = 30 seconds

aII Pickup: Enables users to pick up incoming calls on any telephone within their own group. When the users press
the PickUp softkey, CUCM automatically dials the appropriate call-pickup number associated with their DN. Because the
other phone is in the same pickup group, the incoming call is redirected to the phone that clicked the PickUp softkey.

Types
O Call Pickup Pickup a call within group
O Different Group Pickup Pickup a call of any other group
O Other Group Pickup Pickup a call only from associated group
Call Routing -> call pickup group
Group name = sales
Group number = 1
Save
Call Pickup Group Notification Settings = Audio

Call on DN/LNE:
Device -> Phone -> go inside phone -> select DN -> call pickup group select sales save
Reset phone



Dnd (Do Not Disturb): The Do Not Disturb (DND) feature enables a user to turn off the ringer for an incoming call. The
default ringer settings beep and flash. DND allows users to reconfigure the ringer settings when the DND softkey is
pressed (beep, ring, both, or neither). This DND softkey is pressed directly on the Cisco Unified P Phone and configured
via the DND options from the User Options web pages.

Step 1:
Device -> device settings -> common phone profile -> add new -> add name "dnd ->
dnd options = ringer off
incoming call alert = flash only
save

Step 2: (Call on Phone)
device -> phone -> go inside -> common phone profile -> select
save
restart phone