1)

The five basic entities that make up any business are suppliers, customers, employees, products and services, and: a. b. c. d. its environment. manufacturing and production. sales and marketing. invoices and payments.

2)

Which of the following is a cross-functional business process? a. b. c. d. Hiring an employee Identifying a customer Fulfilling a customer order Creating an invoice

3)

Employees that assist with paperwork at all levels of the firm are called: a. b. c. d. data workers. knowledge workers. operational management. service workers.

4)

The three principal levels of hierarchies within a business organization are: a. b. c. d. management, knowledge workers, and service workers. senior management, middle management, and operational management. management, data workers, and operational management. senior management, operational management, and workers.

5)

Key actors in a businesss immediate environment include: a. b. c. d. regulations. technology. economy. politics.

6)

Promoting the organizations products or services is a responsibility of the _________ function. a. b. c. d. finance and accounting human resources manufacturing and production sales and marketing

7)

Market research is an activity associated with the _________ function. a. b. c. d. finance and accounting human resources manufacturing and production sales and marketing Page Reference: 48 Difficulty: Easy

Answer: d

AACSB: Reflective Thinking 8) Pricing analysis is an example of a: a. sales and marketing information system serving senior management. b. sales and marketing information system serving middle management. c. finance and accounting information system serving senior management. d. finance and accounting information system serving middle management. Answer: b Page Reference: 48 Difficulty: Moderate

AACSB: Reflective Thinking 9) A sales and marketing information system aids operational management in: e. f. g. h. tracking sales. planning new products and services. analyzing sales performance. preparing sales forecasts.

10)

A sales and marketing information system aids middle management in: i. j. k. l. tracking sales. planning new products and services. analyzing sales performance. preparing sales forecasts.

11)

Equipment scheduling and facilities maintenance are functions of: a. b. c. d. finance and accounting systems. human resources systems. manufacturing and production systems. sales and marketing systems.

12)

Senior management uses finance and accounting information systems to: a. b. c. d. plan long-term profits. decide where to locate new facilities. forecast sales trends. control the firms financial resources.

13)

Budgeting is typically a feature of an information system serving: a. b. c. d. operational management. sales and marketing. senior management. middle management.

14)

A finance and accounting information system aids operational management with: a. b. c. d. establishing long term investment goals. profit planning. accounts receivable. budgeting.

15)

Compensation analysis is an example of _________ information systems. a. b. c. d. finance and accounting enterprise application human resources sales and marketing

16)

A computerized system that performs and records the daily dealings necessary to conduct business is classified as a(n): a. b. c. d. executive support system. management-level system. decision support system. transaction-processing system.

17)

(Analysis) Which type of system would you use to change a production schedule if a key supplier was late in delivering goods? a. b. c. d. ESS TPS MIS DSS

18)

These systems are typically a major source of data for other systems: a. b. c. d. Transaction processing systems Management information systems Executive support systems Decision-support systems

19)

(Analysis) A relocation control system that reports summaries on the total moving, househunting, and home financing costs for employees in all company divisions would fall into the category of: a. b. c. d. knowledge management systems. transaction support systems. executive-support systems. management information systems.

20)

The term management information systems designates a specific category of information systems serving: a. b. c. d. integrated data processing throughout the firm. transaction process reporting. employees with online access to historical records. middle management functions.

21)

Management information systems support the: a. b. c. d. long-range planning activities of senior management. knowledge and data workers in an organization. administrative activities of middle managers. day-to-day processes of production.

22)

These systems are designed to summarize and report on the companys basic operations. a. b. c. d. Management information systems Decision-support systems Executive information systems Transaction processing systems

23)

___________ support making decisions that are unique, rapidly changing, and not easily specified in advance: a. b. c. d. Management information systems Transaction processing systems Executive support systems Decision-support systems

Thinking 24) (Analysis) Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time? a. b. c. d. 25) ESS TPS MIS DSS

These systems are especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance. a. b. c. d. Management information systems Transaction processing systems Decision-support systems Knowledge management systems

26)

(Analysis) Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records? a. b. c. d. ESS TPS MIS DSS

27)

Executive support systems are information systems that support the: a. b. c. d. long-range planning activities of senior management. knowledge and data workers in an organization. decision-making and administrative activities of middle managers. day-to-day processes of production.

28)

Decision-support systems are also referred to as: a. b. c. d. business information systems. business intelligence systems. executive support systems. business model systems.

29)

ESS are specifically designed to serve the _______ level of the organization: a. b. c. d. operational end-user middle management senior management

30)

(Analysis) Which type of system would you use to determine what trends in your suppliers industry will affect your firm the most in five years? a. b. c. d. ESS TPS MIS DSS

31)

_____________ systems often deliver information to senior executives through a portal, which uses a Web interface to present integrated personalized business content. a. b. c. d. Transaction processing Executive support Management information Decision-support

32)

These systems are designed to support organization-wide process coordination and integration. a. b. c. d. Decision-support systems Management information systems CRM Enterprise applications

33)

A(n) __________ collects data from various key business processes and stores the data in a single comprehensive data repository, usable by other parts of the business. a. b. c. d. transaction processing system enterprise system automatic reporting system management information system

34)

(Evaluate) What is the most important benefit of an enterprise application? a. Enabling speed of communicating. b. Enabling business functions and departments to share information. c. Enabling a company to work collaboratively with customers and suppliers. d. Enabling cost-effective, e-business processes.

35)

____________ systems integrate and share information from supplier, manufacturer, distributor, and customer logistics processes. a. b. c. d. Collaborative distribution Supply-chain management Reverse logistics Enterprise planning

36)

___________ systems provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention. a. b. c. d. CRM MIS ESS CPS

37)

(Synthesis) Which type of information system would an intranet be most easily adapted to? a. b. c. d. CRM MIS TPS KMS

38)

Different firms can work collaboratively on product design, marketing, and production using a(n): a. b. c. d. intranet. extranet. KMS. CRM.

39)

(Evaluate) You manage the Information Systems department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution? a. b. c. d. CRM Enterprise system Extranet Intranet

40)

Buying or selling goods over the Internet is called: a. b. c. d. e-commerce. e-business. an intranet. an extranet.