SEMESTER IV PAPER 17 - HUMAN RESOURCE DEVELOPMENT Unit I HRD at the macro level: Concept of HRD at the Macro Level

- Concept of human capital - need for investment in human beings - HRD as a source of National Development. Role of education and training in facilitating HRD. Unit II HRD at the macro level: Concept, objectives and scope of HRD - HRD vs. traditional personnel functions - Role of HR and line managers in developing human resources. Unit III Mechanisms or techniques of HRD: Training and development - career planning and development - potential and performance appraisal - feed back and counselling Organisational Development - Human Resource Information System (HRIS). Unit IV International Human Resource Management: HRD practices in Multi National Corporations. Recent experiences of USA and Japan with HRD. Trends and Issues in HRD: Business Process Reengineering, Organisational Learning, knowledge management, Business process outsourcing. Unit V Selected Indian Experiences with HRD at the Micro Level. Suggested Readings: Dr.K.N. Mathur : Managing Human Resource Development PublishersL Gyan Publishing House 5, Ansari Road, Darya Ganj, New Delhi 110 002. Edition 2001 Website:http://www/gyanbooks.com Alternative approaches and strategies of Human Resource Development

T.V. Rao, K.K. Verma, Anil K.

PAPER 18 TOTAL QUALITY MANAGEMENT

Unit I INTRODUCTION Definition of Quality, Dimensions of Quality, Quality Planning, Quality Costs Analysis Techniques of Quality Costs, Basic concepts of Total Quality Management, Historical Review, Principles of TQM, Leadership Concepts, Role of Senior Management, Quality Council, Quality Statements, Strategic Planning, Deming Philosophy, Barriers to TQM Implementation. Unit II ORGANISATION Organisation culture Organisation Development, HRD, OD interface, change management, strategic management, performance management, HR Information System. Unit III STATISTICAL PROCESS CONTROL (SPC) The seven tools of quality, Statistical Fundamentals Measures of Central Tendency and Dispersion, Population and Sample, Normal Curve, Control Charts for Variables and Attributes, Concept of six sigma, New Seven Management Tools. Unit IV TQM TOOLS Benchmarking Reasons to Benchmark, Bench Marking Process, Quality Function Deployment (QFD) House of Quality, QFD Process, Benefits, Taguchi Quality Los function. Unit V QUALITY ASSURANCE SYSTEMS Need for ISO 9000 and Other Quality Systems, ISO 9000:2000 Quality System Elements, Implementation of Quality System, Documentation, Quality Auditing, 9000, ISO 14000 Concept, Requirements and Benefits TS 16949 Balrich Award Reference Books: 1. Total Quality Management By R.S.Nagarajan, A.A. Arivalagar, New Age International Publishers, New Delhi. 2. Total Quality Management. An integrated approach by Samuel KHO, Crest Publishing House, New Delhi 2. 3. Managing for Total Quality from Deming to Taguchi and SPC by N. Logothetis, Prentice Hall of India 2000 4. Total Quality Management by Suganthi, Anand S. Anand, 2004, Prentice Hall of India, New Delhi. www.phindia.com PAPER 19 - SOCIAL SECURITY LEGISLATION RELATING TO LABOUR

Unit - I The Workmen's Compensation Act, 1923. Unit - II The Employees Provident Funds and Miscellaneous Provisions Act, 1952, with the Employees Provident Fund Scheme, 1952, Employees Deposit Linked Insurance Scheme 1976, Employees Pension Scheme 1995

Unit - III The Employees State Insurance Act, 1948. The Maternity Benefit Act, 1961. Unit - IV The Payment of Gratuity Act, 1972. Factory Laws applicable in Tamilnadu Volume - I to III by Madras Book Agency. D.S.Chopta : The Minimum Wages Act, 1948 - Second Edition Eastern Law House, Calcutta. 'The Payment of Wages Act 1948' - Third Edition - Eastern Law House, Calcutta.

D.S.Chopta

PAPER 20 - ELECTIVE - VI CORPORATE SOCIAL RESPONSIBILITY Unit I CSR - Definition, concepts, overview of corporate social responsibility, concentration areas. Corporate social responsibility in Indian context and International. Need to be social responsible. Unit II Business ethics and corporate social responsibility in Global scenario: CSR-business ethics, corporate governance across the nations, ethical decision-making in different culture, consumer protection, environment protection, gender issues in multiculturalism, corruption and safety. Unit III Corporate community participation & Role and skills of social worker in CSR: Corporate, NGO, Government, Citizen, need for partnership, need assessment, corporate perspective on building successful partnership, tools and techniques. Role and skills Advocacy, administration, marketing, mediating, budgeting, organizing, documenting, presenting, public speaking, teaching, supervising, writing. Unit IV Corporate social responsibility - Policies and activities: ISO - Standard on CSR, International standards and norms. National and International CSR activities. Unit V Case studies of successful CSR initiative: CPCL, EID Parry / CUMI, Ashok Leyland, AMM Foundation, Bajaj Auto, Coca-cola India, HMT, Hindustan Unilever, Infosys, Tata, The Taj Mahal Hotel, Titan, TVS, MRF, Saint Gobain, Orchid, WIPRO, Birla Group of companies, ICICI, TCS, Times of India and others. Methodology of teaching: Lectures, Reading materials, Discussions, assignment, field visits, news clippings.

PAPER 21 - ELECTIVE - VII HR MANAGEMENT IN SERVICE INDUSTRIES (I.T. Hotel and Hospital) Unit I: Human Resource Planning: Job analysis Job description . Job specification. Employee recruitment and selection Sources

Unit II: Performance Appraisal, potential appraisal & career planning, Training and development Need Analysis, Task analysis Records and forms. Compensation

Unit III: Employee promotion, demotion and transfer welfare health and safety stress causes of stress consequence. Unit IV: HRM in I.T. Personnel office functions of the office correspondence / O 7 M in personnel Department, Maintenance of Personnel records. Government policy on I.T. Industries. Unit V: Time Management Time factor, Time waster, prioritizing work, scheduling, functions of time office Electronic, Magnetic flexgile Read Work arrangement Maintenance of Human Resource days. Bibliography:R.C Goyal : Hospital Administration and HRM Publishers: Prentice Hall of India (Pvt.) Ltd. New Delhi 01. : Managing a Modern Hospital Publishers: Response Book A Division of Sage Publications, New Delhi 1. Hospital Planning and Administration Publishers: H.M.C. Macaulay Jaypee Brothers, New Delhi.

A.V. Srinivasan

R. Llewellyn Daview

PAPER 22 - PROJECTS

Each student is required to take up a research project and submit a report in the form of a dissertation. The students would begin the project activities in the beginning of the IV Semester and submit the report for evaluation by the Institute/college. The report shall not exceed 75 typed pages excluding tables, figures, bibliography and appendices. The report shall be valued by the Institute/College by constituting a committee headed by the Professor and Head of Faculty/Department known as VIVAVOCE Exam Committee. The marks shall be distributed as follows: Internal External a) Report b) Viva Voce Total : 20 marks (by the faculty/department guide) : 50 marks (by the University Exam) : 30 marks (VIVAVOCE Exam Committee) :100 marks

Theoretical orientation to research by way of a brief course on Research Methodology is given to the students before they start on their work. Necessary guidance will be given to the students for the Dissertation. Students who involve themselves in the project with interest will be able to develop skills of research in constructing research tools, analyzing problems and interpreting and evaluating results. Wherever the Committees are formed for external evaluation, an external examiner shall be appointed with the approval of the Head of the Institute/Colleges.

SOFT SKILL - IV - COMPUTING SKILLS Objective: The major objective in introducing the Computer Skills course is to impart training for students in Microsoft Office which has different components like MS Word, MS Excel, MS Access, Power point etc., at two levels based on their knowledge and exposure. It provides essential skills for the user to get adapted to any work environment, as most of the systems in any6 work place have MS Office installed for their day to day activities. The course is highly practice oriented rather than regular class room teaching. Pre-requisite: Pass in Level B are an equivalent course. Unit I: Word Processing Formatting Paragraph and character styles, templates and wizards, table and contents and indexes, cross referencing; Tables and Columns creating manipulating and formatting; Mail Merge, Labels and Envelopes.

Unit II: Spreadsheets Workbook, Building, Modifying, navigating; worksheet- Autofull, copying and moving cells, inserting and deleting rows, printing; Formulas and functionsTroubleshooting formulas, Functions and its forms like database, financial, logical, reference , mathematical and statistical Databases Creating, sorting, filtering and linking. Unit III: Presentations Power point exploring, creating and editing slides, inserting tables and charts- special effects- Clip Art, creating and drawing shapes, inserting multimedia content presentations planning, animation, handouts, slideshow.. Unit IV: Databases Access Components, creating a database and project, import and exporting, customizing; Tables- creating and setting fields; Queries Types, creating, wizardReports- creating and layout. Unit V: Information Management Outlook Starting, closing, contacts, tool bars, file management; email-reading, composing, responding, attachments, signature, junk mail; tasksscreen, sorting, creating, deleting, assigning, updating; scheduling- calendar. Note: All units needs an approach through practical exposure. References: 1. Working in Microsoft Office; Ron Mansfield, Tata McGraw Hill 2. Microsoft Excel 2007; Guy Hart Davis, Tata McGraw Hill. Examination: 1. Internal assessment could be based on Theory and/or practicals. 2. End semester is based on practicals.