Provision of Prompt Services to the Citizens.

Haryana Government has emphasized efficient and timely delivery of services to citizens. In the first phase, 15 Govt.to-Citizen services have been identified. The list of services, the time frame within which these are to be provided, the officer responsible for delivery of service and the officer responsible for monitoring / receiving complaints for non delivery of services is as per the chart given below:-

SNo.

Name of Service

1.

a) Issue of new ration card

Time Limit from the date of receipt of application 15 days

Designated Officer

Authority for receiving complaints

Inspector (F&S)

Desg: Name: Phone: email:

District Food & Supplies Controller Sh. Ram Avtar 2569193

b) Issue of ration card on receipt of surrender certificate c) Issue of duplicate ration card d) Inclusion / Deletion of family member(s) e) Change of address within same jurisdiction f) Change of address including changes of FPS g) Issue of Surrender Certificate Issue of SC/ST/OBC Certificate

7 days 7 days 7 days 3 days 3 days same day 7 working Days

Inspector (F&S) Inspector (F&S) Inspector (F&S) Inspector (F&S) Inspector (F&S) Inspector (F&S) Tehsildar

3 4

Issue of Resident / Domicile Certificate Issue of Learner driving license

7 working days 5 working days

Tehsildar SDO (C)

-do-do-do-do-do-doDesg: Sub Divisional Magistrate Name: Smt. Sarandeep Kaur Brar Phone: 2561685 email: -doDesg.: Additional Deputy Commissioner Name: Sh. Jagdeep Singh Phone: 2571771 email -do-do-

5 6

Issue of Permanent Driving License Registration of Light vehicle

7 working days 7 working days

SDO (C) SDO (C)

New Electricity Connection

30 working Days

SDO (Discom)

8 9 10

Temporary Electricity Connection Enhancement of electricity Load Registration of land

30 working days 30 working days Same day

SDO (Discom) SDO (Discom) Tehsildar

Desg: Ex. Eng. (Discom) Name: Sh. Manish Dhariwal Phone: 2591517 email -do-doDesg: Sub Divisional Magistrate Name: Smt. Sarandeep Kaur Brar Phone: 2561685 email: -do-doDesg: Ex. Eng. (PH) Name: Sh. Ashok Kumar Phone: 2724752 email Desg.: Additional Deputy Commissioner Name: Sh. Jagdeep Singh Phone: 2571771 email Desg: CMO Name: Dr. V.K.Bansal Phone: 2573907 email Desg.: Additional Deputy Commissioner Name: Sh. Jagdeep Singh Phone: 2571771 email

11 12 13

Sanction of mutationof Land Records Providing copies of land Providing new water/ sewerage Connection

5 working days 5 working days 12 working days

Tehsildar Tehsildar SDO (PH)

14

Issue of Birth & Death Certificate (after registration)

3 working days

EO (MC) (Urban)/ PHC (Incharge) (Rural)

15

Approval of building plan

25 working days

EO (MC)/HUDA