TAMMY K.

BOWEN
Palmetto, Florida 34221 H (941) 723-9369 C (941) 773-6903 tammbw@verizon.net
SUMMARY An intelligent and results-driven engineer with extensive experience in quality systems, facilities registration, quality assurance, maintainability predictions, regulatory compliance, production planning and scheduling, packaging/supplier management, matrix management, product testing and just-in-time. An innovative problem-solver and cost-conscious developer, who maximizes revenue for companies by quickly identifying and improving operational inefficiencies and successfully addressing process issues. Demonstrates a strong commitment to providing exceptional customer service and production quality to ensure the growth and prosperity of an enterprise. TECHNICAL SKILLS Microsoft Word, Excel, PowerPoint, Outlook, Camtasia Studios, Database Programming, EtQ Quality Software, Synergy, Statgraphics EXPERIENCE CAROLINA BEER AND BEVERAGE, LLC, Mooresville, North Carolina Technical Director, 2010-current Contract position Report directly to the CEO of the organization with senior leadership responsibility Department reports include Engineering/Maintenance, Sanitation, Quality, Safety and Innovation 7 direct manager reports, 70 indirect reports Capital planning for all innovation, engineering and maintenance projects Budget performance for all reporting departments Development and execution of KPIs for all reporting departments Development of direct reports and reporting departments Development of quality programs, including SQF strategy and implementation, supplier management programs Responsible for all customer contacts regarding quality, innovation and audit planning. Audits include AIBI, NSF, SQF, Yum and customer specific audit programs Handle all customer and consumer inquiries Oversee regulatory compliance in all reporting areas including FDA, OHSA, EPA, state and local emergency planning. Restructured maintenance department for more effective operation decreasing downtime incident duration by 10% and eliminating 1 hour unscheduled downtime per line per day. Development of plant sanitation SSOPs, master sanitation program, development of plant sanitarian role to support program. Reduce waste water discharge, incoming water usage and reduced BOD through implementation of initiatives focused on cost reduction and performance improvements. Increased production by 25% over six month while decreasing non conforming material by 10%. 30% reduction of supplier related quality defects/issues. THE PEPSI-COLA COMPANY, Purchase, New York Senior Quality Engineer, 2009-2010 Developed quality professional technical training materials for plant and field personnel. Held accountability for analysis and problem resolution for quality-related concerns for PepsiCo productions worldwide. Oversaw creation, development and improvement of quality systems and programs for franchise locations and suppliers. Ensured product, process and package quality from design through customer and consumer channels.

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Directed and focused efforts on solution to persistent quality problems by utilizing internal and external resources as well as subject matter expertise. Designed several computer-based training modules for on-boarding new quality managers in facilities, drastically reducing initial onsite visits from service managers for purposes of education. Improved efficiency and completion of CARs, concentrate orders and concentrate replacement by 40%. Used problem-solving skills to identify and correct large quality issue on aseptic Gatorade line, resulting in line resuming production in only 20 days and continuing to run without failure on key indicators for one year. Provided technical advice on new product launch by demonstrating how product formulation led to failure in plant without upgrades to water system. Prevented nationwide new product launch failure, potentially costing company more than $3,000,000. Implementation and audit of FSSC 22000, PAS 220 quality systems at franchise locations and supplier locations for primary/secondary packaging and raw materials. Conduct audits of internal and third party suppliers, franchise locations and distribution warehouses.

Regional Technical Services Manager, 2001-2009 Provided technical services to bottlers and co-packers in regard to scientific, regulatory, technical and quality issues relating to production of PepsiCo products. Drove quality improvements through evaluation of facility data from trade reports, consumer complaints and internal and external auditing. Followed up and completed plant issues, including concentrate replacement, correction and preventive actions, and qualifications of new equipment, processes and products. Coordinated crisis management activities. Ensured compliance with PepsiCo standards and requirements, as well as protection to company information and sensitive documents. Evaluated training needs of facilities and offered educational opportunities as related to quality. Supported all beverage-processing technologies, which included chilled, hot fill, aseptic, carbonated, tunnel pasteurized, frozen and retort processing. Provided support for more than 30 product, process and line qualifications by writing qualification protocols, coordinating all aspects of application of qualification protocol. Accomplished successful qualifications of all 30 qualifications and reapplication of at least 50% of applications by other technical managers. Restructured beverage workshop to provide return on investment in education. Transitioned lecture format into e-learning modules and created hands on workshop sessions. Eliminated closure complaints for hard-to-open across water and sports drink segments, with complaint rates falling by 70%. Developed and implemented retail trade audit program, which first identified issues with new packaging launch in carbonated soft drink segment. Created customer satisfaction survey and distributed survey to manufacturing facilities for feedback on level of field support and programs offered. Used information in increasing satisfaction from manufacturing plants by 20% from base-line year. Achieved territory facility performance with zero market withdrawals due to product failures during time in position. Accomplished highest territory performance for product, package and process scores for three consecutive years, with all scores over 98%. Identified major formulation error on two new product launches, totally eliminating nationwide failure on one launch and drastically reducing losses from other launch by preventing further implementation across other facilities. Created and piloted programs in territory for four consecutive years, which later achieved nationwide launch across technical services group the following year. Developed programs including plant quality performance matrix, customer satisfaction survey, retail audit program and recirculation system redesign for hot-fill sports drinks. Created and implemented supplier scorecard and management program within territory.

THE MINUTE MAID COMPANY, Houston, Texas Manager of Quality Systems, North America, 1999-2001 Implemented the Coca-Cola quality system at nine company-owned plants and oversaw continued ISO registration of one company-owned facility. Developed quality system audits to support implementation of the Coca-Cola Quality system, as well as conducted audits and trained audit group on use and application. Implemented system wide audit program for all suppliers of packaging and raw materials Created and trained audit group to conduct compliance and quality system audits.

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Developed audit protocols for all phases of quality system and conducted quality audits, using protocols developed. Served as key contact for quality system performance to parent company, Coca-Cola. Directed retail audit program and implemented Minute Maid Cares program across division. Provided educational learning opportunities to company-owned and contract-packaging locations. Oversaw creation of new standards and maintenance of all division quality manuals. Investigated many quality software systems and identified EtQ as best-suited for the Coca-Cola quality system. Led implementation of software in three manufacturing facilities. Play key role in contributing to attainment of ISO certification for food service facility for first time in Coca-Cola system.

Quality Assurance Manager, Hightstown, New Jersey, 1997-1999 Held responsibility for quality areas of manufacturing facility for chilled and aseptic beverages, including seven TBA-19 aseptic line and four chilled lines. Oversaw two supervisors, three salaried technicians and 21 bargaining unit associates. Supervised plant quality systems, supported plant audits, conducted mock recalls and handled crisis management support, departmental planning and budgeting. Improved sterility across all chilled systems by 10% and eliminated cause of low sterility on quart chilled line. Decreased consumer complaints and spoilage on aseptic tetra line by 30% through identification of process system flaws and implementation of corrective actions. Developed a supplier management program and implemented program with seven major suppliers to facility, improving quality of material delivered and identification of non-conforming materials through incoming inspection. The program was instituted at all Minute Maid manufacturing sites. Served as core team member for implementation of Coca-Cola quality system. Commissioned two new packaging lines and improved performance on all lines by conducting process capability studies to improve material loss and line efficiency. ADDITIONAL EXPERIENCE WELCH'S, Northeast, Pennsylvania, Acting Quality Manager, 1994-1997. Oversaw administration of departmental budget in excess of $1,000,000. Handled all seasonal fruit processing operations relating to quality. Maintained plant quality systems and programs and directed new product launches. Conducted crisis management, quality management of tank farm and formula planning. Implemented new quality management system, including components of HACCP and ISO 9000. Established factory door audit program and improved outgoing quality level by 10%. Identified areas of high payback for capital investment using process capability tools. Developed and implemented complete supplier management quality program, decreasing supplier issues by 50%. Commissioned three new packaging lines and one blending and processing system. Quality Control Supervisor, 1990-1994. Supervised 57 bargaining unit associates and three salaried technicians. Scheduled all department employees and administered bargaining unit agreement in regards to scheduling and grievance processes. Oversaw all cleaning and sanitation associates and all facility sanitation. Handled all pack record reviews as well as positive release program. Updated all laboratory equipment and implemented LIMS, improving testing efficiency by 20%. THE CLIFFSTAR CORPORATION, Dunkirk, New York, Production Planner, Quality Control Supervisor, Batching Coordinator, 1985-1989. Scheduled production of 1,380 product SKUs on orders averaging less than ten days leadtime. Executed 97% customer service. Ordered all ingredients and coordinated delivery to meet just in time demand. Formulated new products and administered formula management system, computerizing all product formulations. Performed daily records review and signed off on all products produced and issues releases for shipment to distribution center. Managed ingredient inventories and tank farms for product quality and formulation use. Created computer formulation system, allowing creation and storage of all formulas electronically. Developed computer database. Reduced scheduling time by 50% and scheduled changes due to non-availability of components by 30%. EDUCATION GANNON UNIVERSITY, Erie, Pennsylvania, B.S., Microbiology, Minor in Chemistry, 1984 CERTIFICATION Penn State Quality Methods/Management and Quality Engineer Methods 28 CEU, 1994

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LICENSES Quality Auditor ASQ Certification #28686, 2005-2010 Quality Engineer ASQ Certification Quality Manager ASQ Certification PROFESSIONAL DEVELOPMENT AQS Management System, FSSC 22000 Internal Auditor Training RABQSA-FS, 2010 Purdue/Pepsi-Cola Beverage Workshop, CEU Instructor, 2004-2009 Biltmore Who's Who Honored Lifetime Member, 2008 American Society for Quality, Quality Auditor, 2002 In-Plant Sensory Evaluation Techniques, 2002 Pepsi-Cola Quality Leadership Training, 2001 Pepsi-Cola Bottle Water Process - Aquafina, 2001 Coca-Cola Quality System Champion Training, 1998 Center for Professional Advancement: Sensory Evaluation, 1996 Klenzade Chemistry of Cleaning and Sanitation Methods, 1994 Target Selection Development Dimensions International, 1994 Directions International: Developing a High-Performance Work Team, 1993 Glass Container Seminar: Owens-Brockway, 1993 Interaction Management Program, 1992 Concourse Statistical Methods for Improving Performance, 1992 Better Process Control School, 1990 State University of New York Supervisory Development Training, 1989