Questionnaire

1) I use the branch of HDFC bank located at

_________________

2) Since how long you have account in HDFC bank?

Years________

Months_________

3) Have you visited your branch in last month?

Yes

No

4) Ambience and infrastructure makes a difference, is it reason for your short transactions?

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

How satisfied are you with the following aspects of branch facility

5) Cleanliness and well cared facilities.

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

6)

No wait service and token facilities. Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

7)

Sitting arrangements at peak hours. Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

8)

Pleasant and attractive dcor Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

9)

Availability of desks to fill up forms. Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

10)

Location of counters/cabins inside bank. Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

11)

Availability of information in brochures? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

12)

Frequency of ATM centers. Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

13)

Ambience of ATM centers. Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

14)

Do you find line ups at your ATM centers?

Yes If Yes are you dissatisfied? Strongly Agree Agree

No

Neutral

Disagree

Strongly Disagree

15)

How many ATM machines you have at one ATM center? One Two Three

Are you satisfied with the number of ATM machines? Strongly Agree Agree Neutral Disagree Strongly Disagree

16)

Do you have Air conditioner at ATM center? Yes If No are you dissatisfied? Strongly Agree Agree Neutral Disagree Strongly Disagree No

17)

Are you satisfied with the slip generated after every transaction in ATM? Yes No

18)

Are you satisfied with the information in your mini statements? Yes No

19)

Do you use Debit/credit card?

Yes

No

20)

Does your ATM fulfill your need of Debit/Credit cards?

Yes

No

If No, are you dissatisfied?

Yes

No

21)

Are you satisfied with the materials provided in welcome kit? Yes No

22)

Is content of welcome kit is according to your need? Yes If not then what else you need in it? No

a)______________ b)______________ c)______________ d)______________ 23) Are you satisfied with paper of withdrawal slip? Yes No

24)

Are you satisfied with space provided to fill up information given in slips (pay-in and

withdrawal slips)? Yes No

25)

Do you receive monthly bank statement Yes No

26)

Do you have parking facility outside your branch? Yes If No are you dissatisfied? Strongly Agree Agree Neutral Disagree Strongly Disagree No

27)

Are you provided with opaque bag when you withdraw big amount of money in cash? Yes No

If No are you dissatisfied? Strongly Agree Agree Neutral Disagree Strongly Disagree

28)

Are you satisfied with location of this bank?

Yes

No

29)

Will you switch to some other bank in near future? Yes If yes, any specific reason? _________________________________________. No

Rate your bank in context of all above tangible facilities provided by them, from scale of 1 to 10, where 1 being least important and 10 being most important.
30)

____________________

Personal Information:Name: ____________________________________.

Occupation: ____________________________________. Gender: Age: Male 18 30 Female 31 50 50 65 Above 65