1. What do you understand by an active directory? 2. What do you mean by DNS? 3.

What are general circumstances when this is put to use? 4. What role does a reverse lookup and forward lookup has to play in DNS? 5. Tell us what you know about A records and mx records? 6. What is the basic difference between the two? 7. When is IPCONFIG command generally used? 8. For which purpose is a DHCP normally used? 9. How many different types of LAN cables do you know? 10. What do you know about cross cable? 11. Tell us what will you do if you are asked to connect two different computers using the switches? 12. What do you mean by an APIPA IP address? 13. Can you tell us what the meaning of domain is? 14. Please let us know the difference between a work group and a domain? 15. Tell us how to do the configuration of VPN.

1. A Customer running Windows XP (Home Edition) with an Antivirus application installed reports that he has downloaded a program from the internet and installed it in his computer. After installing the program, he started receiving emails from people he never knew. The Customer removed the program from his computer but he is still getting those emails. How would you help this customer? Ans: Download the most recent virus signature files and scan his computer for viruses. 2. You are configuring Power Management on your Windows XP Computer. With ACPI, Power Management should be under the exclusive contol of: Ans: The Operating System 3. Which file must be located in the root folder of the Active Partition for Dual Booting of Windows XP and Windows ME to boot? Ans: Boot.ini

4. A Customer calls and says he is unable to get online. He uses a cable connection to connect to the internet on a Windows XP Computer. You ping 127.0.0.1 on his computer and get the results that All the packets are Lost. What should you do next? Ans: Rebuild the TCP/IP Stack in the users computer 5. Very frequently, users in your office put floppy disks in the drives and forget to take them out. This results in boot-up problems and results in support requests. How would you stop this computer from looking in the A: drive for boot files first. Ans: Change the Boot Order in BIOS. 6. After Restarting your Windows XP (Professional) computer, your monitor shows a Blank, Blue screen. You remember that a new Video driver was just installed. What would be the best way to fix this problem? Ans: Restart the Computer, Keep tapping on the F8 Key to go to the Windows Advanced Options Menu and select the option "Last Known Good Configuration" and hit the <Enter> key. 7. You need to Dual-Boot a computer with Windows XP and Windows Me. You need all the Partitions to be accesible from both the Operating Systems. Which File System would you use in this scenario? Ans: FAT32 8. What is the command to convert a FAT32 file system to NTFS? Would there be any loss of data? Ans: The command is: CONVERT <Drive Letter>: /fs:NTFS. There will be no effect on the data. (Data will be safe).But remember this: if you want to convert NTFS partition back to FAT32, you will have to re-format that partition and select the FAT32 file system. 9. What are the features of the Disk Defragmenter Tool in Windows XP and Windows 2000? Does the Windows XP version have any more features than the Windows 2000 version? Ans: The features of the Disk Defragmenter Tool are the same in both Windows XP and Windows 2000. They are: 1. Enhanced Analysis Functionality 2. A Compression option 3. Increased Defragmentation Option and an Automatic Defrag-Scheduling Option. 10. You are a Desktop Support Technician at EQS. One of the customers has just installed a Brand New Printer for himself. This customer calls you after some time and says that

every time he tries to print something, all he gets is some garbled text. However, the printer prints the Test Page fine. What do you think is the problem here? Ans: The customer has installed an Incorrect Device Driver for the Printer. I would uninstall the driver, from the WIndows Device Manager and install the correct Device Driver for the Printer from the Disk that came with the Printer. (If the Disk is not available, I can still download the correct device driver from the manufacturer's website) 11. If, upon Booting up a Computer, you see the error message "Keyboard Error..." What do you think could be the problem? Ans: It could be that 1. The keyboard is not attached to the PC or 2. The keyboard has failed 12. If you turn on a PC and the boot-up process halts and you get the error message "NonSystem Disk or Disk Error...Replace and Press any Key when Ready..." What do you think could be the problem? Ans: A non-bootable Floppy Disk is in the Floppy-disk drive and it should be removed. 13. If, upon booting up a PC, you see a message which says "Invalid Drive Configuration.." What do you think is causing this? Ans: This problem could be due to any of the following situations: 1. The Hard-Disk cable within the System Unit is not attached to the Controller 2. The Hard Disk Drive has failed 3. The Hard Disk Drive has not been partitioned. 14. If you turn on a PC and the boot process halts and you get the error message " C:\System32\Config file missing or Corrupt" What is this due to? Ans: The Registry Hives are corrupted. They need to be repaired. 15. A Customer complains that he keeps getting the error message "HAL.DLL missing or Corrupt". Which file needs to be repaired/rebuilt to rectify the issue? Ans: BOOT.INI