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http://support.microsoft.com/kb/842284
Article ID: 842284 - Last Review: April 27, 2011 - Revision: 8.1
How to troubleshoot synchronization problems when you synchronize your Exchange Server mailbox with your .ost file in Outlook
This article describes how to troubleshoot problems that you may experience when you synchronize a Microsoft Exchange Server mailbox with an offline folder (.ost) file in Microsoft Office Outlook 2003 or in Microsoft Office Outlook 2007.
This following information describes how to troubleshoot problems that you may experience when you synchronize an Exchange Server mailbox with an .ost file.
Outlook 2003
1. On the Tools menu, click E-mail Accounts. 2. In the E-mail Accounts dialog box, make sure that the View or change existing e-mail accounts option is selected under the E-mail section, and then click Next. 3. In the Deliver new mail to the following location list, make sure that Mailbox - account name is selected. 4. Click the Microsoft Exchange Server object, and then click Change. 5. Confirm that the Use Cached Exchange Mode option is selected, and then click Next. 6. Click Finish, and then click OK. 7. Exit Outlook, and then reopen Outlook
Outlook 2007
1. 2. 3. 4. 5. 6. 7. On the Tools menu, click Account Settings. Click the Data Files tab, and then make sure that Mailbox - account name is set as the default. Click the E-mail tab. Click Mailbox - account name, and then click Settings. Click the Advanced tab, verify that the Use Cached Exchange Mode option is selected, and then click OK. In the Account Settings dialog box, click Close. Exit Outlook, and then reopen Outlook
Outlook 2010
1. 2. 3. 4. On the File menu, click Account Settings and Select Account Settings from the list. Click the Data Files tab, and then make sure that Mailbox - account name is set as the default. Click the E-mail tab. Click Mailbox - account name, and then click Change.
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5. Verify that the Use Cached Exchange Mode option is selected, and then click OK. 6. In the Account Settings dialog box, click Close. 7. Exit Outlook, and then reopen Outlook
Manual synchronization
1. In the Folder List pane, click the folder that you want to synchronize. If you do not see the Folder List pane, click Folder List on the Go menu. 2. On the Tools menu, point to Send/Receive, and then click This Folder (Microsoft Exchange Server) to synchronize one offline folder, or click Send/Receive All to synchronize all offline folders. In Outlook 2010 click Send/Receive, and then click Send/Receive All to synchronize all offline folders. When the synchronization procedure starts, you see a synchronization status message in the lower-right part of the screen. If you have many items in the mailbox and you have not synchronized the offline folders for a while, the synchronization procedure may take more than 30 minutes.
Automatic synchronization
To synchronize all offline folders automatically every time that you are online and every time that you exit Outlook, follow these steps: 1. 2. 3. 4. 5. On the Tools menu, click Options. Click the Mail Setup tab. In the Send/Receive section, click to select the Send immediately when connected check box. Click Send/Receive. In the Send/Receive Groups dialog box, make sure that the Perform an automatic send/receive when
Create a new .ost file and synchronize the offline folders again
If all folders except the Inbox folder are synchronized, or if you cannot synchronize the folders, you may have a damaged .ost file. To resolve this issue, create a new .ost file and then synchronize the folders again.
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If you are still not able to restore synchronization, the Microsoft Exchange Server service support files may be damaged. To replace damaged Exchange Server support files, you must first remove the Exchange Server service support files and then replace the deleted files with the originalOutlook files. To have us remove the Exchange Server service support files for you, go to the "Fix it for me" section. If you prefer to remove the Exchange Server service support files yourself, go to the "Let me fix it myself" section.
Fix it for me
To fix this problem automatically, click the Fix it button or link. In the File Download dialog box, click Run, and then follow the steps in the Fix it Wizard.
Remove the Exchange Server service support files Microsoft Fix it 50670 Notes This wizard may be in English only. However, the automatic fix also works for other language versions of Windows. If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD, and then run it on the computer that has the problem.
Let me fix it myself How to remove the Microsoft Exchange Server service support files for Outlook 2003
To do this, follow these steps: 1. Click Start, point to Programs, and then click Windows Explorer. 2. Rename the following files by using an .old file name extension: Emsabp32.dll Emsmdb32.dll Emsui32.dll Notes To rename the file, right-click the file, and then click Rename. The default location for this file is as follows: C:\Program Files\Common Files\System\MSMAPI\1033
How to remove the Microsoft Exchange Server service support files for Outlook 2007
To do this, follow these steps: 1. Click Start, point to Programs, and then click Windows Explorer. 2. Rename the following file by using an .old file name extension: Emsmdb32.dll Notes To rename the file, right-click the file, and then click Rename. The default location for this file is as follows: C:\Program Files\Microsoft Office\OFFICE12
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For more information about offline folders and the synchronization procedure, click the following article number to view the article in the Microsoft Knowledge Base:
/kb/195436/ ) Remote mail, offline folders, and working offline
195436 (http://support.microsoft.com
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Keywords: kbprod2web kbhowto kbfixme kbmsifixme KB842284
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