OBJECTIVE: Seeking an position as ORACLE Database Administrator.

Professional Certification Bachelor of Science Bsc(Computer Science) Cisco Certified Network Associate (CCNA) Cisco Certified Network Professional (CCNP) in progress Cisco Certified Voice IP (CVOICE) CompTIA Network+, A+ Certification Extensive use of Windows XP, Vista, 2003 Server
Oracle Solaris 10 Unix System Certified Administrator-SCSA Summary of Skills:
University degree in computer science or equivalent with substantial directly related work experience.

ABILITY TO WRITE SQL SCRIPTS FROM SCRATCH DATABASE EXPERIENCE WITH ORACLE OR SQL ABILITY TO PROVIDE EXCELLENT CUSTOMER SUPPORT

HELPDESK ANALYST LEVEL 2 WINDOWS 2000 WINDOWS XP MS OFFICE DATABASE ADMIN-ORACLE ORACLE 11G RAC ASM SQL EXPERIENCE DATAGUARD Knowledge of ITIL best practices and process improvements.

Minimum 5 years INFORMIX Administrator experience in enterprise 24/7 production environment required

excellent knowledge of oracle internals and performance and tuning methods and processes. DUTIES AND RESPONSIBILITIES: ability to write SQL scripts from scratch -database experience with Oracle or SQL -Ability to provide excellent customer support -Excellent organization, communication, and interpersonal skills Implementation of daily and weekly database policies and procedures Daily responsibility for database loads, database tuning, management of archive logs, journaling systems and preventive maintenance Development of tools to analyze the database SGA Development and maintenance of reports Support of application development Processing large datasets and implementation of data conversion routines Installing and upgrading the Oracle server and application tools. Allocating system storage and planning future storage requirements for the database system. Creating primary database storage structures (tablespaces) after application developers have designed an application. Creating primary objects (tables, views, indexes) once application developers have designed an application. Modifying the database structure, as necessary, from information given by application developers . Enrolling users and maintaining system security. Ensuring compliance with your Oracle license agreement. Controlling and monitoring user access to the database . Monitoring and optimizing the performance of the database. Planning for backup and recovery of database information. Maintaining archived data on tape. Backing up and restoring the database. Contacting Oracle Corporation for technical support. Job Responsibilities include:Created new databases and users, setup RMAN backups, Export, and other monitoring scripts. Responsible for Oracle 10g logical and physical databases design, implementation and maintenance on Windows server. Sizes of the databases varied from 5 GB to 10 GB. Creating tablespaces and planning the location of data, index and rollback tablespaces redo log files and control files in adherence to the Optimal Flex Architecture. Defragmentation of tables and indexes for improved performance and effective space management. Managing database security. Creating and assigning appropriate roles and privileges to users depending on the user activity. Developed Oracle backup and recovery strategy and scripts. Implemented database refresh using

full export. Used EXPORT/IMPORT to do table level and full database defragmentation. Checking for errors in alert logs and trace files.Designing and developing the screen of the entire master. Designing and developing of all the printing reports.Designing, developing & implementing automated data backup and restoration procedure. Providing technical support for database maintenance & disaster Recovery procedure. Developing stored procedures in PL/SQL for the Oracle application.
Responsibilities include: Provide SQL database administration support for production databases. Provide on-call assistance for application database related incidents, problems and changes as part of an on call rotation Participate in and provide support of application releases Perform tuning of business application software as it relates to DBMS performance Perform tuning of all application database components and specification of all application specific system parameters relative to the performance of the application within the database structure. Provide support to customer's business application software developers and customer end users with respect to data and DBMS access and usage, as required. Execute implementation specifications and/or release package when directed and manage user ids creation/privileges. Involves the creation of all application database components (e.g. tables, indices, views, sequences, procedures, etc.). Participate in the testing and verification of new revisions/versions of DBMS software and related utilities. Recommend / assist physical database administrators with databases installations, upgrades and patch levels as required Manage & support technical changes being implemented into the environment Provide logical backup and recovery support of the applications database. Responsible for the availability, reliability, security & serviceability of production databases as it relates to the application database components Perform problem determination and resolution as it relates to application databases Maintain Rogers standards for database implementations and service Perform application and database optimization by working with developers, customers and system support personnel Provide optimization recommendations through historical analysis Perform physical design of application databases and file structures. Increase database reliability and availability through process improvement. Evaluate, provide and maintain software tools to assist internal and external customers.

Qualifications

Ability to work effectively on multiple simultaneous tasks within fast paced, high tech, customer service oriented environments Excellent working knowledge of SQL database software

Excellent wokring knowledge in the setup and maintenance of SSRS, SSIS and SSAS Working knowledge of Oracle database software a definite asset Knowledge of Windows and OS scripting, Knowledge of Unix and Linux is an asset Excellent ability with RDBMS database problem determination and resolution Strong organizational, interpersonal, motivational & analytical skills Excellent team-working skills Effective written & verbal Communication skills Outstanding customer service skills Previous experience in E-commerce or retail industries

Ability to deal with rapid, frequent changes of priorities. Strong communication and teamwork skills. Ability to resolve technical issues quickly and independently.

WORK EXPERIENCE Oct 2009- Present Technical Support Consultant-Cable. Passionately provide technical support and build rapport with a variety of customers and their changing technical requirements; Handle inquiries about repair, replacement, technical problem resolution and connectivity; Analyze issues with telecommunication equipment and/or devices and associated desktop software; Troubleshoot device functionality, device configuration, application support, software downloads, network connectivity by escalating internal, and vendor issues; Take appropriate action to efficiently resolve issues. Sept 2002- Dec 2009 Collection /Customer Service Rep, Collect on outstanding credit card accounts and negotiate payments arrangements, settlements with clients to reduce delinquency and write-off and normalize accounts. Handle general account enquiries related to credit cards in a contact call centre environment. Exceeded team collection goals . Met and the call centre targets. Deliver world class customer services to our existing/new clients by listening, understanding and responding to their inquiries in a positive manner regarding their /new accounts , general services, options and promotions.

- Creates, supports, and administers relational databases. Evaluates and designs existing or proposed systems to structure and access databases. -Provide daily remote or onsite second-line support to clients including logging and monitoring calls in ticket tracking system following the clients support process and metric guidelines -Escalate unresolved calls to third-line support -Provide software installations, upgrades and training to client as required -Work with development to identify and QA test bug fixes and assist QA with software testing depending on product -Mentor and train junior support analysts in the technical and procedural aspects of support -Assist Business Analysts, Account Managers, or Project Managers with

implementation/conversion projects - Analyzes database requirements for the user department, applications programming andoperations. - Recommends solutions that require definition of the physical structure and functional capabilities of databases and required data security and data backup/recovery specifications. - Responsible for developing and implementing new products and/or approaches in conjunction with implementing new/existing technologies.. Knowledge encompasses entire scope of a technical discipline and has received recognition for development of one or more unique sub-specialties. - Responsible for overseeing administration and hands on administration of databases, related tools, processes and operations in a business intelligence environment. Ensures proper design, implementation, performance, availability, security, auditing and capacity management of BI related database systems. - Responsible for hands-on database administration support for environments supporting complete software development lifecycle. - Experience working in a team which delivers a highly available environment supporting large project development efforts 24 x 7 onshore and offshore is desired. Familiarity with SDLC, Data Modeling, ITIL concepts and practices is required. - Proven Oracle database administration skills, experience with multi terabyte UNIX based systems preferably Solaris and AIX. Practical experience managing multiple instances on partitioned servers. - Practical experience monitoring and tuning databases to provide a high availability service in a production environment required. On call production support rotation is required. Recent experience installing, configuring and managing Oracle 10g & 11g, Data Guard, ASM, RMAN and OEM required. - Experience working in an environment that utilizes BI tools, including SAS, Informatica IDE/IDQ/PowerExchange, BOXi and Crystal desired. Experience with Teradata and SQL Server 2008 is a plus. Experience with data virtualization in a BI environment is highly desired. - Healthcare experience and Trizettos Facets application knowledge is highly desirable.

Required Skills for support analyst Job: This person is responsible for analyzing and ensuring that database implementations adhere to corporate technology standards and for the creation and usage of best practices

with respect to all aspects of database usage. The Database Analyst will also be responsible for modeling data and designing and implementing databases that store data in a way that meets business service level expectations. KEY RESPONSIBILITIES: - Works with Systems Analysts and Systems Architects to understand database requirements - Participates with Systems Analysts in the development of logical data models - Develops physical data models and database designs - Constructs test and production databases (adding tables, creating indices, allocating space, etc.) - Documents and educates other team members on database design and usage - Provides support for developers, including mentoring on best practices for database usage, and by participating in code walkthrough's - Ensures quality database implementations from the perspectives of: reliability, availability, adaptability, manageability, maintainability, performance and security. - Each Database Analyst is expected to coach/mentor others and to focus on continuous learning and personal/professional development

++++++++++++++++++++++ Provide extensive technical and operational expertise to facilitate, support and enhance service delivery for development of processes and support of applications. Work with various technical teams to develop and manage the execution of implementation plans for high to critical complex new application .

Ensure that business requirements are clearly identified, prioritized and satisfied by appropriate technical and or business process solutions. Elicit, analyze, document and validate business requirements or user stories, process flows, identifying system and process solution components, producing functional specifications for solution components or possibly for the integrated solutions. Help identify and address business opportunities with innovative business architectures. Define test cases, validate individual functions and the overall solution delivery, and may be directly involved in the test process. Evaluate and improve business processes for the purpose of developing appropriate solutions. Set technology and business strategies and ensure their optimal convergence. Liaise between business, users, and developers. Analyze / refine requirements and design in support of large scale business critical IVR application suite implementations for call volume supporting over 10 million customers.

Responsibilities

Collect information to analyze and evaluate existing or developed client applications or systems, prepare detailed flow charts and diagrams outlining systems capabilities and processes. Ability to create System Specification Document (SSD) and Detailed Design Document (DDD) using interviews, document analysis, workshops, surveys, site visits, and task and workflow analysis in moderately complex environments. Design, implement, and document Rogers IVR systems in support of the Customer Care organization to support an environment that supports a large call volume and business critical IVR application suite Ability to estimate level of effort and timeframe to achieve deliverables and goals and deliver on time and on estimation. Interacts regularly with Business Analysts, Architects, Developers, Application Support, Quality Assurance Testers, Operations and external vendors as necessary. Communicates with project managers, application developers, subject matter experts and end users. Prepares documentation on expected benefits, use cases, current/proposed process, workflows, data flows, process re-engineering studies, functional specifications, risk integration, end-user adoption plans/guides and organization structures. Defines assumptions and proposes system requirements and/or business process changes to fulfill business user requirements. Reviews test plans. Identifies and highlights problem areas, gaps or conflicts derived from information gathered. Generates and proposes system development options for solution. Analyzes, defines and documents requirements for data, workflow, and logical processes to support technical design. Understands how business and ITS strategies align within projects and extends that understanding in the supported organizations. Familiar with Waterfall and Agile concepts. Utilize departmental Software Development Lifecycle Methodology as a guide for analyst activities.

Knowledge and Experience required: - Certification, college degree or BA in Technology, Computer Science or equivalent training - 3-6 years experience in computer customer service - 3-6 years in a call center environment - Hands-on experience in the troubleshooting and break/fix of applications and/or hardware - MCP (Microsoft Certified Professional) - would be an asset - MCSA (Microsoft Certified Systems Administrator) - would be an asset

Skills and Competencies: - Knowledge and experience on call center management system - Knowledge of Windows XP/VISTA/2000 and LAN/WAN environment - Familiarity with MS Office Suite, Blackberry, and MS Outlook - Advanced knowledge of industry standard hardware/software - Hands-on experience in troubleshooting and break/fix of applications and/or hardware - Ability to read, comprehend and update specialized technical documentation, as required - Ability to perform light manual labor, i.e. lifting monitors or PCs - Excellent verbal communication skills and documentation skills - Ability to handle multiple concurrent calls / tasks in a fast paced environment - May have occasional evening and/or weekend work; rotating on-call after hours support Attributes: - Analytical, detailed oriented, - Advanced problem solving skills - Customer service orientation - Strong interpersonal skills - Ability to work independently - Organized, able to prioritize and strong time management - Team player If you meet the qualifications listed above and want to work in a fast paced team environment please contact me. Candidates for consideration must be able to work on site.

Required Skills for Level 2 Helpdesk Analyst Job:

Technical/systems analysis, design, development, unit testing, system integration testing, implementation and support of software applications, using existing and emerging technology platforms. A custodian of established architecture, ensuring documented standards and procedures are adhered to and the smooth interpretation applications. Obtain the necessary clarity of the requirements, working with project managers, sponsors and other stakeholders to develop and plan technical strategies; agree upon project priorities and deliver applications that support business requirement, including systems integration testing prior to code release to Quality Assurance. Ensure personal, professional development for both technical and soft skills and that of the team; at the more senior levels, train and participate in company and industry working groups; encourage a culture that supports the development of innovative and effective business solutions. Solid understanding of the businesses, well-developed people and project management skills.

Band 2 Typical Responsibilities

Participates in technical design, development and implementation of application systems. Designs and codes programs, creates test transactions and runs tests to find errors and revise programs. Codes new programs of low to moderate complexity, working with basic application systems designs and specifications; utilize standard procedures and techniques. Interfaces with system designers to design, code, test and implement application programs. Works with the application support team to ensure a seamless transition to production of more complex applications. Prepares release notes and documentation of installation and operating procedures used in more complex applications. Develops and exhibits competency in technical skills, tools, and techniques. Builds awareness of business and ITS strategies that impact supported organizations. Extends awareness of risks associated with application development and potential impacts, incorporating risk planning and mitigation. May interview candidates.

Qualifications Experience & Education Undergraduate degree or Technical Certificate. 2 - 5 years equivalent experience. 1-2 years of experience as a Programmer Analyst utilizing Shell Scripting, C, C++ and Cobol Preference given towards candidates who possess experience in Development on the Java technologies and Weblogic/J2EE platform. Strong background in Unix Strong background in Oracle (PL/SQL queries) Preferred candidates with 1-2 years of telecom experience in a Billing platform

Technical Skills

Jan 1991-June 1999 Systems Administrator ,Posts & Telecommunications Corp

Excellent written and spoken English provide support via telephone, written correspondence, and electronic media for more complex technical issues and diagnose problems through discussions with users. May work on a help desk system or problem management database. May provide technical training, coaching and mentoring to other technicians. May also act as a substantial technical resource on certain products or applications.

- Respond quickly and effectively to escalated 2nd level technical issues in accordance with call centre procedures - Audit records of daily data communication transactions, problems and remedial actions taken, or installation activities and follow-up accordingly with second level support, as required - Conduct 2nd level computer diagnostics to investigate problems and escalate, if required - May assist in the development of training materials and procedures for helpdesk team - May provide consultation to end users in the proper use of hardware or software - May train helpdesk staff and internal employees on technology requirements for new systems or application modifications - Provide support for all end user hardware and software including the operating systems, office applications, various custom applications, printers, etc. - Provide timely resolution of system/application problems as dispatched by the help desk through problem determination, ownership, root cause, problem logging and follow through to completion
Created, Set up, and administered all user accounts on Unix . Troubleshoot network printers and print servers. Print servers were Unix and NT. Installing, Upgrading and Configuring SCO UNIX server Detect and correct the file system errors. Cron jobs. Analyzing System logs. Supporting about 500 users connected through terminal/PC. Installation, configuration & trouble shooting problems on Unix server. REFERENCES Available upon request HOBBIES Soccer, basketball, tennis, traveling Valid Ontario G Drivers License. Willing to relocate