Profile of the Organization:

Innovative Process Equipments PVT.LTD:

was established in the tear 1986 as a SSI unit. With a modest beginning, the company has come a long way to become an established name in manufacture of submersible pumpset and accessories at B-475 , Industrial estate, gokul road, Hubli Since the beginning, bring out an excellent quality product at reasonable price was its objective. With that objective in mind, it got an ISI mark under license No CM\L-1949273. IPEPL manufacture 4 & C submersible pumpsets from 0.75 H.P to 20 H.P. the head range varies from 15mtr to 230mtr with corresponding discharge capacity of 25lpm to 850lpm.Also these product carry one year warrantee. IPEPL has a set of astive dealer to market these pumpsets in Karnataka, Goa & Maharashtra. Major supplies are route to government & semi government departments. Commercial & residential complexes, industries, contractor & farmers friends. Pumpsets &panel are approved by Karnataka store purchase department, Karnataka SC & St development corporation, DGS&D, nationalized banks etc. though marketing coverage is less but it retain its customer mainly due to quality & service it provide. The company has in house facility for testing at each & every stage of manufacturing as per its standards .each & every pumpsets is thoroughly tested for its performance. Third party inspections are also carried out as per the requirement of customer changes in

technology are implemented base on the feed back received from production department. Quality control plan, which has been understood & implemented by all its employee. Due to the above company was certified by M/s TUV India pvt ltd under ISO 9000 certification scheme in the year 1999.

ORGANIZATION PROFILE:
Innovative Process Equipments PVT.LTD: Process Equipments PVT.LTD of submersible pumps
Name of the organization Type of organization company Registered office estate, gokul road, Hubli-30 Promoters Year of establishment Product exporting of submersible pumps. Accounting year march. Last audited year :
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: Innovative

: Private limited : B-475 , Industrial

:IPEPL,Hubli : 1986 : Manufacturing &

: 1st April to 31st

Name of the bankers No of directors Factory Area area : 15000 Sq.

: Canara bank. :5 : 3 Acres ,Built Up

LIST OF DIRECTORS:

PRODUCTION CAPACITY

:10stage 5hp-60% :12stage 5hp-40%

NAME OF THE BANKERS QUALITY CERTIFICATION

: CANARA BANK : ISO 9001:2008 Got marking certification

QUALITY SYSTEM:
The organization has received the ISO9001 certificate as per 2008 edition for being the highest sold standards and gaining a brand quality with the family products. The organization produces quality submersible pumps

Quality Policy:
The organization mission is to be the world class leader in manufacturing quality pumps products for the process industry world wide, they embrace the concept of the total quality and people involvement to achieve total customer satisfaction and commit to maintain this standard of excellence through continues improvements.

Quality Objectives:
1 To maintain the total system 2 To implement quality policy through people training and

involvement at all levels in organization. 3 To achieve and excel in leadership for Quality in worldwide market for its product range and set the standard for industry. 4 To strive to reduce the cost without compromise on quality.
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Always maintain good relationship with its clients for continuous business without any conflict between them.

Vision, Mission & Policy

Vision: Our vision is to manufacture quality pumps products for the process industry worldwide. We embrace the concept of total quality and people involvement to enhance commit through TOTAL continual QUALITY improve SATISFACTION and use of and to maintain this standard of excellent quality

management system.

Mission: Our Mission Is To Manufacture Quality pumps Products for the Process Industry World Wide.

Quality Policy: Quality refers to the degree of perfection as perceived by the user of a product. At IPEPL, the objective of the Quality Assurance department is to maintain a consistent appraisal of the quality of the product at all stages of manufacturing till the product is dispatched. The companys quality policy is to maintain the same high quality all through for our customers worldwide and to adopt higher quality test standards & high grade quality testing tools & techniques to achieve greater quality all through in future.

Environmental Policy: Environmental Policy of Innovative process

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equipment Pvt. Ltd, is complying with accepted environmental practice including the commitment to meet applicable legal and other requirements to strive for continuous improvement in their environmental management system and to minimize the creation of waste and pollution through better management of their process, their materials and their people in order to reduce the environment impacts associated with their work. Top management ensures that the work environment has a positive influence on the performance of the personnel in order to enhance the performance of the organization. Consideration is given on: a. Following the safety rules. b. Providing adequate lighting facilities. c. Ensuring the proper air circulation.
d.

Maintaining cleanliness at all the areas.

GENERAL INTRODUCTION:

Goodwin submersible slurry pumps can often provide the perfect solution to assist with silt removal at River Water Intakes / Hydro Power generation plants. Due to their nature rivers have variable flows depending on the amount rainfall in their catchment area. After a heavy rainfall the river flow will increase and it will hold a lot more sediment, after its peak flow following a rainfall the flow will decrease, the water velocity will be lowered and the suspended sediment settles out. At Hydro Power stations and River Water Intakes the effect of sediment deposition is amplified as normally a river will be dammed to create the head of water required to generate the power / have a supply of water. As the river water enters the reservoir behind the dam its velocity decreases and sediment it is holding is deposited. Normally the silt removal process is very timely and expensive maybe involving dredging. When dredging is happening normally all activity near the place of sediment removal is stopped which maybe a Hydro Turbine or a Water Intake station. By using a Goodwin submersible slurry pump in most instances it is not necessary to stop the process of generating power / taking water from the river, because all the sediment (that is turned into a slurry by the hydraulic shockwave of the pumps agitator) is pumped away (normally to just downstream of the reservoir). By doing this our customers have prolonged the life of their turbines, as by keeping lower levels of sediment, less enters the turbine wearing it away. In addition to this it allows them to keep the turbine on-line generating
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power when previously they would have to shut it down when the sediment is cleared. Goodwin submersible slurry pumps can pump up to 220m 3/hr, up to 65% solids by weight, up to 38m head and up to 700m distance. With all of the applications that are described, the reason this is such a successful pump is because it will improve your plant running time, reducing your maintenance costs and making you more money

DEPARTMENTS:1
PRODUCTION DEPARTMENT: Objective: The production department ensures that production process is identified planned and

carried out under controlled conditions in accordance with monthly manufacturing plan. The objective of the production department is to improve the productivity, to reduce the cost of production without any compromise on quality and to manufacture non-defective quality products training the people.

Production process: Design development review Process control Production planning and process

Design and development review

Design development review

The assistance in development activity by IPEPL commences after receipt of components drawings. The
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control and issue of drawings is done as per work instructions. Patterns/dies whenever required are developed by IPEPL through suppliers. PAD develops process, tooling, jigs, fixtures and manufactures components, sub assemblies and assemblies as detailed in PAD work instruction. Castings/machined assemblies are components sent for or their assemblies and review/approval.

Components/products after final review are released for pilot/ bulk production. The production and assembly department head through the shift incharge will review the general assembly drawing and/or components of new design or modifications.

Process control
The production department ensures that the manufacturing process is carried out in accordance with monthly manufacturing plan, provided as per procedure for production planning. The production department head plans the production operations. The department head will ensure the suitable maintenance of equipment for process capability.

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Equipments are verified as capable of producing in accordance with product specification. The product and process characteristics are monitored in consultation with quality assurance department and nonconformity products/components are duly identified and disposed off. Any special/extra services to the product are complied with as against the customers demand. Shift incharge responsibility through his personnel to ensure that tools and instruments are kept in appropriate places and record of issue and receipt is maintained. Shift incharge is responsible to submit instruments are due for calibration. The shift incharge is responsible to place indents to the planning and purchase department upon exhaustion of material. Consumable materials are issued to the uses against the written requisition and these issues are recorded. Records of such issue are kept by means of material requisition cum
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record for consumables. Returnable materials are issued to the users in the PAD against oral request and it is recorded whenever it is returned, receipt is marked in received column of the same list. Measuring instruments are also issued against oral request and issues are recorded against the name of the operators and machine, which it is issued. Shift incharge through his personnel issues the instruments only after verifying its calibration status. Instruments found to be out of calibration or unfit for use are submitted to the in process inspection engineer for further action. Measuring instruments are issued to the sub contractor against written requisition from the storekeeper and receipt of the same are also recorded. instrument appropriate Shift and incharge materials Tool ensures are store that all at stored

places.

personnel

crosschecks the material received from the PPD against the delivery challan and record is maintained.

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Production planning and process Upon the receipt of the work order copy, bill of material, monthly manufacturing tentative plan/ monthly and manufacturing purchasing plan from the planning department

production and assembly incharge instructs the production personnel to determine the material availability. In the event of material shortage. List is given to the PPD. If excess material is taken, it will be returned to store through material return note. The production personnel will refer the production plan and collect the material for processing from the stores through material issue slip. Once the components are finished they are returned to stores through finished components inspection Non-conformity Review and disposition report. For assembly collect the material through material requisition note. The shift incharge will collect the drawing from the draftsman for the processing. The
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production and assembly incharge prepares the daily production schedule through which he schedules the and the shift production incharge and will machine load to the the loading machines

provide

instruction

machine operators by means of job cards along with relevant drawing. The production and assembly incharge will allocate material for sub contracting for machining through the store officer. The production and assembly incharge schedules the assembly and prepares the daily assembly schedule and ensures that the same is carried out through the shift incharges who prepare the assembly job card and give instructions to the operators/ fitters. After assembly the products are handed over to the final inspection and testing section along with pumps . After clearance from QAD the shift incharge will send the assemblies to dispatch section and finish pumps completion note is given to the stores.

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Department: 2
PLANNING AND PURCHACHESING DEPARTMENT
Objective: The main activity of this department is to ensure that all processed or purchased products and service meet the specified requirements. It also ensures smooth flow of production activity by planning the purchase of raw materials, castings, forging, fasteners and even capital goods. Planning: Planning is the backbone of any

organization depends on how well things are planned. It is a process of chalking out the

16

path for attaining the ultimate purpose of a business under taking. Monthly Manufacturing plan: Planning is done for usage of resources and to meet the of delivery commitment. with It is to applicable to all work orders and relative activity department respect manufacturing plan. The commercial director is responsible for drawing the tentative and final monthly manufacturing plan. Types: Tentative plan: It is plan for a particular month, which is drawn 5 weeks prior to a month. It can be modified, have required on the basis of information from other departments. Plan is drawn to 80% of capacity considering the following points, monthly manufacturing plan is drawn: 1. 2. Delivery date of work orders Commitment and sales by department

17

3. 4.

Requirement of financial needs Results of plan are submitted for

management review

Purchasing: Steps involved in purchasing are: Purchase activity starts from work order given by sales department. To prepare bill of materials To arrive at the total requirement of materials To check, in stock at stores To select the approved vendor from the list of approved vendor and place the order for required material. To prepare the GRIR and inform inspection department after receipt of material. To store the accepted material and return the rejected material to vendor and issue the accepted material to production and assembly department. Selection and evaluation of the vendor:
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The

vendor

are

identified

based

on

experience reputation of vendor, capability etc. selection of such potential vendor will be done by the of head vendor of is department. assessed by The the capability

purchase officer. Items supplied are evaluated on site by purchase and quality department personnel. A report of the same is prepared and submitted to the department head. If the supplier is acceptable, the purchase officer is instructed to get the samples for inspection. QA department carries out a sample piece inspection and the report is submitted to planning and purchase department head for review. The purchase order should clearly specify the material grade, type, class related Indian standards . the purchase officer carries out the following activities while generating the purchase order: To get clarified in case any deficiency intender or ambiguity from observed and in bill of materials or work order obtained from material design development department or from sales coordination and
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service department. To check the availability of the required material in the stores and arrive at quantity required etc. As per the requirement, the quality assurance department verifies the purchased or processed product at vendors premises and asks for release of the products after successful verification performance of the vendor will be established in list of approved vendors. Purchase officer maintains record of all these vendors. Evaluation is not carried out for overseas. The purchasers are made based on decision taken by the departments head. Based on the performance of the first supply, Supplied vendors. contract is enlisted in list of approved maintains of the The purchase officer that

records. Of the approved vendors and sub officers maintain subcontractors.

Stores: It is very important section of the

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organization. It provides general guidelines for monitoring stock levels from material receipt stage valves. through Store finished officers components/finished are responsible for

proper accounting, handling and storage of raw material/ components and products. Store officers of respective stores are responsible for planning the storage space in stores section and assigning the material to identified location and maintain records of receipt and issue of material. The stores are identified as under. Store 1- Sand castings, Investment castings, Levers, Stems, End caps, Adapters etc., Store 2Fasteners, Teflon, Gland, Seat springs, spring disc, Accessories etc.

21

22

On receipt of materials stores supervisor of the respective store carry out the following activities:

1.Verify the material with respect to delivery chalan of vendor for weight, quantity and material grade etc., and compare/ verify the same with respect to purchase order. In case of sub contractor the material is verified with respect to gate pass cum sub contractor work
23

order. If weight, quantity and material are found OK, party acknowledgement copy of delivery challan is stamped as defined below:
GoodsReceived Subjected to VerificationAnd Acceptance

2.In case of any discrepancy observed the same is marked on party delivery challan/ document clearly and informed to planning assistant for further communication to vendor/ sub contractor. Provide material color code as per company engineering standard and reference number if any. The details of such material are entered into daily Receipt Register maintained at stores. 3.Inform receiving inspectors for inspection of material. Collect accepted, rework and rejected material from the receiving inspector along with Goods Received Inspection Nonconformity Review and Disposition Report. Arrange the accepted materials/compents and

24

products 4.Rejected

in

respective materials

stores and

to

prevent material

damage and deterioration. any requiring rework are kept at identified place. Arrange to dispose off rejected materials and materials material requiring must be rework. disposed The off rejected within 3-

months from the receipt of rejection note from Q.A.Department. 5.Whenever possible all castings are stored in racks in store 1, otherwise the same will be stored at different section of store 1 in the premises fasteners of company stored duly in identified. Bins/ All are suitable

container; batch wise as per batch No given by receiving inspector. Whenever possible all sealing material is stored in bins otherwise stored appropriately to avoid damage/ deterioration. 6.The rejected materials are sent back to the vendor vide rejected material gate pass along with suitable documents including debit note. If any rejection is observed in
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subcontractor items, the cost of material will be charged to sub contractor for more than 3% if any item is reworked at FMVPL due to urgency same for is intimated to debit accounts to sub department necessary

contractor. (At the discretion of MM). Product identification and Trace ability:

All raw materials/ components and products received will be identified by any one or combination of the following means Color code (As per company engineering standards Alloy identification) Heat No Suppliers Monogram Reference No. Batch/Lot No. Tag Drawings

Castings26

On receipt of castings will be color coded with applicable color code for material identification, preferably in rectangular form around the heat No. for components which are manufactured in only one alloy grades will not be color coded such as Thrust collar. Castings are alphanumerical manner named first alphabet indicates the year in which it arrived numerical No indicates continuous serial No. corresponding to that size and are recorded in History Register. Identification of the vendor to whom the castings belongs will be traced by reference No or heat NO. Or supplier monogram on the castings. Identification of the size will be either by referring to drawings or marking available on casting i.e. either in cast punched form or written by paint.

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Issue of raw materials and control of raw materials:

1.

The materials like castings issued for are issued to P& A through

processing persons. 2. During

material issue slip duty signed by authorized & after processing & to machined rejected material

components are offered to QA for inspection that 3. forwards accepted due components to stores along with NC report. Rejected components defects are sent back to supplier along with suitable documents. Components rejected due to machining defects are sent back to scrap yard. Accepted Components are credited in stores. 4. Material issued V/S Machined accepted Components rejected components are tallied for each material issue slip by stores officer.

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5.

Raw material issued for processing, total

quantity or part there off is to be accounted within 3 months of issue. Beyond which raw materials to be returned to stores & redrawn which will be through inter department Note.

Finished components issued for assembly/ dispatch:

1. Finished components /brought out items

are issued to P&A for assembly or shipment through material requisition note. 2. Any rejection during assembly/testing is are distributed to concerned received through rejection note. Copies of document 3. department s as marked in the document. Maintain one copy of Goods Received Non-conformity Review and Inspection

Disposition Report, material, requisition note and rejected materials gate pass as a record.

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Handling:
1.Finished components/products are stored at identified area and are protected to avoid damage/deterioration by means of protective caps for bodies and tailpiece, netlon sleeves for plugs. 2.Proper cushioning is to be provided while storing and traveling of finished items. 3.Fragile items like grafoil body seat and packing are stored in bins and proper care is to be taken while handling.

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QUALITY MANAGEMENT SYSTEM

Objective :
To define system & processor that can be clearly understood managed & improved effectively & efficiently.

Scope:
Applicable to the QMS & its processes.

Responsibility:
Management Representative

System General requirement

IPEPL has established, documented, implemented & is maintain this QMS & is continually improving its effectiveness in accordance with requirement of ISO 9001 : 2008 standard.

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IPEPL has:
1 Identified the processor needed for QMS & their application throughout the organization as per process approach. 2 Determined the sequences & interaction of these process as detail out in each procedure & in the process interaction sheet. 3 Determine the criteria & method needed to ensure that both the operation & control of these processor are effective through the QSPM. 4 Ensure the availability of required resource & information necessary to support the operation & monitoring of these processor through the recourse management in section 3 & also in QSP 04 IPEPL is monitoring, measure & analyzing the processes. IPEPL is implementing the action necessary to achieve the planned result & is working towards continual improvement of the processes. These processor are managed by IPEPL in accordance with the requirement of interaction standard ISO 9001 : 2008 IPEPL is out sourcing activities calibration, job work, maintain training etc. the control of these processes are done effectively and the responsibility of the same is with top management how ever these activities have been delegated to various designated person in organization authorized to manage these processes & these activities are identified & controlled as detail out in purchasing procedure & supporting service under infrastructure

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Documentation requirement
: The quality management system documentation are categories into 4 level which include

Level 1:
1 Quality policy & objective 2 Quality system manual : describe the company commitment in following QSR of ISO 9001 : 2008

Level 2:
1 Quality system procedure manual describe detail procedure of actual working practice in all the department for meeting all the detail of the standard.
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Level 3:
Work instruction :
Whenever require describe the detail of actual manufacturing process/ inspection method, operational procedure, work instruction, quality plans inspection procedure / company standard, drawing & flow chart.

Level 4: Format & records: Formats:

Specifies the standardized formats for data collection & recording , by all the relevant section appropriately document & data can be in any from or any type such as hard copy or electronic media has detailed out in QSP

Records:
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Records are data entered in the above formats.

Management responsibility
Objective:
To define responsibility that everybody in the organization is aware of their role &customer requirement, which is as per the management commitment

Scope:
Applicable to the quality M.S & continual improvement of the processes

Responsibility :
Top management, consisting of M.D & E.D.

Management commitment:
IPEPL top management is committed to the development & implementation of QMS & continually improving its effectiveness by following way 1) By communicating to all level of people in the organization to meet the important of customer & statutory & regulatory requirement through the management review meeting.
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By establishing the quality policy & quality objective By providing & ensuring the availability of required resource.

Customer focus:
Top management has ensure that customer requirement are determined & are met with the aim of enhancing customer satisfaction. This is through the contract review & customer feedback & customer future requirement as detail out in procedure for contract review in QSP.

Quality policy:
Top management has established the quality policy & same is displayed & communicated to all employee during training program is explained by MD/ED. This policy is explained during training program by MD/ED the policy which is displayed in shop floor is controlled as per the control of document. This policy is reviewed for suitable in MRM.

Quality Object:
1 To effectively implement the Q.S by total involvement of all our employee and by supplementing their training needs 2 To manufacture and supply Quality and Reliable pumpset and its accessories which meet the Quality standard by strictly abhering to the quality system 3 To ensure the customer gets Quality pumpset at a reasonable price through continual improvement and innovation and use of latest technology
36

4 To exceed custom satisfaction by providing product of excellence and efficient service

Quality management system planning:

IPEL top management has panned and implemented the quality objectives as detail in quality IPEPL ensure hat the integrity of QMS is maintained Responsibility Authority and Communication IPEPL has defined the responsibilities and authorities for all the employee and the same is detail in Anneruce E. The same has been communicated to respective person

Internal Communication
IPEPL has establishment the appropriate communication process and the same is communicated to all concerned sectional in charge for effective implementation of QMS To make this communication effectives and just IPEPL has provided inter communication facility External communicable is also define in objective To determine and provide the resource require the effectiveness QMS and meeting the customer requirement for enhancing the customer satisfaction

Scope:
Applicable to HR infrastructure and work environment

Responsibility

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HR MD Infrastructure- MD ED Work Environment- Respective in charge HR

General
The management of IPEPL has provided complements person on the basis of appropriate education training skill and experience to person work affecting provided quality

Competence awareness and training:

IPEPL has determined the necessary competence for all designation training need ate evaluated by analyzing the present competence level job requirement present competence level job requirement and gap there in through a skill matrix this training and specific training program effectiveness of these training is evaluated reviewed as detailed out in the procedures suitable awareness is created in the procedure suitable as to how this contributing towards meeting and company objective and importance of his role in it Records of education training skills acquires and experience gained are maintained

Infrastructure
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IPEPL has determined and provided job the require infrastructure to caterer conformity of the product this include plant building workspace and associated utilities and process equipments

Work Environment
IPEPL has determine and provided for the require work environment by taking into account safety rule and guidance on the use of productive equipment cleanliness of work place social interaction facilities for employs both within and outside the organization adequate lighting ventilation pollution due to noise and smoke.

Department: 4
ACCOUNTS AND ADMINISTRATIVE DEPARTMENT: Objectives:
This also forms of one of the important This departments the Organization.

department takes care of both the accounts handling and functions of the personal and administration. Accounts: All the accounts are maintained in this

39

section. Following are the some of accounts maintained in the section 1.Purchase register 2.Sales register 3.Party register 4.Return register 5.Cash Book

Purchase Account:
Following is the procedure to record in purchase register/book. The department gets the inward bill from the party. Inward bill are entered in purchase register. After recording in the purchase register the inward bill is sent to stores and receives goods received (GR) bill from stores. If any problem is raised regarding inward bill or GR then, the department prepares debit or credit note. All the end of the financial year, confirmation of balance is asked

40

from parties. In the purchase book following are maintain. Purchase order Pending purchase order

Maintenance of purchase accounts:

As the sales account, the company also maintains the purchase accounts. All registers with respect to purchase two are fed of in the computer. Mainly types purchase

register are maintained. 1.The purchase register for raw material 2.The purchase registers for consumables. The purchase register for raw materials contains the details about the raw materials for the manufacture of valves. Thus, for the different raw materials there are different purchase registers are maintained .the raw material includes castings, bearings etc.,
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Similarly the consumables are those, which are used as a supplementary for the production of the valves. These are the accessories and include the fasteners, tools, nuts etc. The consumables also include cutting oil, hand gloves, printing and stationary.

Inventory:
The department also maintains a record of all materials purchased that are used to manufacture the final products. The size of all raw materials fed in computer. Thus, as and when the purchases are made, quantity and price are added to the earlier fed list. The purposes are maintaining the inventory is to know the present stock of raw materials, the materials already consumed and those remain in the stock. The closing stock of inventory each month. Hence, it acts a base for future order of materials.

Sales account:
The department maintains the accounts of
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sales transactions. Book maintained by this department are 1. Sales register 2. Parties register 3. Invoice book/receipt book 1. Sales register The invoice is entered serially in this register. It contains SI. No., date, invoice No., name of party, folio No., excise duty, sales tax etc. 2. Parties ledger The invoice /dispatch details are posted from sales register to party ledger and payments from receipt book are being posted as and when payments are received. 3. Invoice book When the goods are ready for dispatch, invoice is prepared and will be sent along with the goods to the party. A copy of the same is maintained in this book.

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Administration:
The Objective is to recruit the personnel, providing welfare, The suitable time training to employees, stationary, for office officer functions, is

obligations and other administrative functions. personnel responsible preparation of returns. He is responsible for house keeping of office and factory premises, maintaining personnel files and record, canteen administration. Following are the main personnel and

administrative function: 1. ESIC: ESI (Employee state Insurance) is applicable to all the employees. The fund is deducted from the salary. This is remitted to the bank along with the employer contribution 2. PF: PF (provident fund) is applicable to all employees and the fund is deducted from salary as per PF Act-1925 and remitted to bank along with employers contribution. 3.Gratuity: Any employee is eligible for gratuity if he/she has completed a minimum 5
44

years of service. Premium is paid in to LIC once in a year, along with the employees data. Labor welfare fund: It varies from state to state and is applicable in Karnataka once in a year. In December Rs 3/- per employee (except officers, engineers, executives and supervisors) is collected towards labor welfare fund 4. Medicare: All employees of the concern are covered under this for medical benefit. Premium is paid in March every year. 5. Training: According to apprenticeship Act, 1961, training in various designated trades takes place in the establishment. Upon receipt of training needs through interdepartmental note, training Officer, updates training plan and arranges and for internal/external training faculty. activity Training is given to all the employees and Workers necessary records are maintained. 6. Travel and boarding: Travel arrangements and loading arrangements to guest and employees how will be on out station duties. 7.Canteen: All the employees are provided with tea
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8.Personnel

administration:

Recruitment,

promotion, increment, time office function, statutory Obligations maintenance of master files of employee and distribution of uniforms, shoes and other equipments.

Documents Maintained:
Purchase and sales register Attendance register Salary and bonus register PF and ESIC register Advance and over time register

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Department: 5
SALES DEPARTMENT :
Objectives: The following are the objectives of the sales an shipping department To satisfy the customer effectively.

To excellence in sales department. customer and work towards common goal of Total Customer satisfaction.

To treat all departments as immediate

To achieve long-term relationship with the customers.

Order Review:
Order acceptance will be prepared and will be sent to customer after getting approval
47

from MM. Order documents are scrutinized for adequacy commercial identified in and the correctness Special are orders of technoin details. requirements reviewed

coordination with the concerned department head. Discrpancies/Ambiguties noted in the order/documented verbal orders etc., are communicated to customer are recorded and conveyed to the concerned departments. MM will verify the capability to manufacture as per customer requirements in coordination with the concerned departments (if necessary) and will accept the order accordingly. Orders with ambiguities/needing clarifications will be scrutinized by MM for commercial impact and depending on gravity of impact he will release the orders. Orders, which are released with approval of MM. Work order, will be prepared as per work instruction Preparation of work order and amendments. If any approval is needed for specification SSO get it from customer.

48

Amendments to contract: To ensure that amendments are identified, reviewed and communicated to the concerned department for implementation. SSO responsible to review the tender/enquiry to review/issue the order amendments according to the contract review procedure.

Order amendments review: Amendments from customer for orders are reviewed according to the contract review procedure. All confirmed details of amendment

49

regarding change in quantity, delivery and technical specifications (as applicable) are conveyed to the concerned department incharge by incorporating and highlighting them in work order or by issuing amended work order as appropriate. No amendments are issued to other departments for changes in commercial specifications. Whenever amended work order issued, obsolete work order copy withdrawn. A copy will be maintained by SSO by identifying as obsolete copy and will be filed in the obsolete work order file. Amended work order contains following details/but not limited to, work order No. and amended No. amendment detail. Upon receipt of amendments for cancellation of order/items from the customer. SSO will communicate with the customer to get the reasons for cancellation. Reasons will be scrutinized for corrective action and submitted for management review. Orders/items cancellation information is conveyed to the concerned departments through cancellation note work order copies of cancelled orders are withdrawn from all points of use.

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Customer complaint solving: To ensure that all the complaints are attended to the customer satisfaction. MM is primarily responsible for solving all complaints through SSO is responsible for solving all complaints through SSO. SSO is responsible for all major and minor complaints. SSO is responsible for obtaining complete information about the complaint and resolving the same in consultation with the concerned department incharge. SSO is responsible for preparing and submitting quarterly summary of the management representative for management review and all department incharges. Sources of complaints are directly from customer or received in any means i.e. verbal/fax/Email etc., If any information regarding the complaint is inadequate the same is obtained by communicating with the customer.

Critical complaints: For all the critical complaints action taken by the MM on top priority.

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Major complaints: Complaint due to delayed delivery the customer will be informed about the status of the order and follow-up will be done with concerned department for early completion. All complaints requiring replacements of product/component, which are received after the guarantee period. It will be attended in consultation with MM.

Minor complaints: SSO attends all complaint but wherever needed guidance from other department are taken. The complaints which can be attended by customer himself same is conveyed and some steps are provided. Complaint due to delayed delivery the matter is taken up with shipping agent and consignment position is conveyed to the customer and follow up is done with shipping agent till consignment reaches destination. Complaint is due to transit, action will be taken for replacement/rectification. Matter is taken up with
52

transporter/insurance company agent. Request for pumps rectification will be issued to PAD and QAD. Corrective action for pumps rectification is also issued to PAD, which will be filled in and will be submitted to SSO complaints where reexecution is involved due to wrong supply or damage of valve or its components inter department note is issued to PAD and QAD. ALL correspondence related to a particular complaint are filled together and are made easily available by the SSO. SSO submits quarterly summary of all complaints pertaining to that period to MR for management review and all department incharge. Investigation results of all type of complaints are recorded.

Customer Satisfaction survey: MM through SSO is responsible for carrying out customer satisfaction survey and ensure that customer monitor requirements customer are fully met. To or satisfaction

dissatisfaction a questionnaire is prepared,

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which

includes

various

points

relating

to

quality of product, prices, billing, delivery, documentation etc., which is end to customer for review and comments. Suggestions for improvement are solicited from customer which are implemented wherever feasible. Packing: SSO responsible to carryout proper packing before dispatch. SSO study packing slip thoroughly with respect work order and size of box against packing slip. SSO ensures that all valves have undergone final inspection, before packing. For spares before packing SSO will ensure that they are properly identified with respect purchase order. Following details have to be taken care by SSO while checking the packing. Packing box markings Destination address Name of transporter Identification No (Invoice NO)
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 Suppliers Name NO. Of boxes

SWOT Analysis:
Strength: 100% export to mother company. Use of modern technology. Active participation of all the employees. Good maintenances of environment. Good working condition.

Weakness: No innovation in the product since establishment. No advertisement & publicity of the company Producing for only mother company. Opportunities:

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Can sell their product to even domestic market. Can increase its productivity by expansion.

Threats: They might need more time to manufacture new innovative product.

Conclusion
The industrial training carried out at the Innovative Process Equipment Private Limited provided me with an in-depth insight into the functioning of manufacturing industries.. The pumps Industry has reached a great height and has gained a top priority among leading business with its increasing use and applications, the business of manufacturing valves. In order to deal with growing competition in global market, Private Limited
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Innovative Process Equipment is making use of computerization and NC machines for manufacturing of pumps. The management has maintained a good relationship with its employees and all the employee are quite satisfied with the management. Thus there is sound industrial relationship is maintained between the two and also with the customer. The knowledge and information I have obtained during my in plant training was enormous. My exposure to the industry through this training enabled me to understand the subjects practically rather than studying them in textbook.

BIBLIOGRAPHY
Company Manuals: a) Work instruction. b) Procedure. Websites: www.innovapumps.com

www.google.co.in
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