Annual London Survey 2001

Annual London Survey 2001
Londoners’ views on life in the capital
Research Study Conducted for

Greater London Authority
Fieldwork October-December 2001

Report January 2002
Contents
1 Introduction 1
1.1 Background and Objectives 1
1.2 Methodology 1
2 Executive Summary 4
3 Life in the Capital 7
3.1 Satisfaction with the Neighbourhood 7
3.2 Satisfaction with London 9
3.3 Is London getting better or worse? 10
3.4 The best things about London 11
3.5 The worst things about London 11
3.6 Living in London 12
4 Problems in the Capital 13
4.1 Cost of living 14
4.2 Crime and Safety 14
4.3 Unemployment 14
5 Image of London 15
5.1 Cultural Opportunities 15
5.2 A tolerant City 16
5.3 Education and Health 17
5.4 Accessibility 17
5.5 A Clean and Green City? 17
6 Employment and the Economy 18
6.1 Employment Opportunities 18
6.2 Economic Conditions 19
6.3 Economic Optimism 20
7 Improving London as a place to live 21
8 Improving London as a place to work 23
9 Length of Residence & Likelihood to move 24
10 Housing in the Capital 26
11 Community Safety 27
11.1 Safety during the day 27
11.2 Safety after dark 28
12 Transport 30
13 Environment 33
14 Health Services 35
15 Mayor and Assembly 39
15.1 Knowledge of the Mayor 39
15.2 Satisfaction with the Mayor 39
15.3 Knowledge about the Mayor 40
15.4 Satisfaction with the London Assembly 41
15.5 Knowledge about the London Assembly 42
15.6 Mayoral and Assembly Responsibilities 44
16 Information Provision 46
16.1 Sources of information 46
16.2 Information Preferences 47
Appendices
Statistical Reliability
Social Class Definitions
Marked-up Questionnaire
Annual London Survey 2001 for the Greater London Authority
1 Introduction
1.1 Background and Objectives
This volume contains the report and marked-up questionnaire for a survey
conducted by the MORI Social Research Institute on behalf of the Greater
London Authority. (The full computer tables are bound separately).
The aim of the survey is to provide insight into how Londoners currently view
living in the Capital, and to establish their priorities for improvement. The areas
covered in the survey contribute to, and inform, the development of strategies
and polices for the city. This is the second survey of its kind, the first being
conducted in 2000. As such, it builds upon the findings of the previous survey
and looks at how residents’ attitudes have changed. This year’s survey also
includes some new topics, such as the Image of London.
Specific issues covered by the survey include:
· Good and bad aspects of living in London;
· The Image of London;
· Priorities for improving London as a place to live ;
· Reasons for moving away from London;
· Priorities for improving transport in the Capital;
· Attitudes towards health services;
· Awareness of the London Mayor, Ken Livingstone;
· Knowledge of Mayoral and Assembly responsibilities.
1.2 Methodology
MORI interviewed a total of 1,458 residents (aged 16+) in 182 randomly selected
Enumeration Districts (EDs) across the Greater London area. The sample was
stratified to include equal numbers of interviews in each of the fourteen Greater
London Authority constituencies. Within each ED, quotas were set using Mid-
1999 ONS population estimates and 1999 London Research Centre ethnic group
population estimates.
The fieldwork was conducted between 31st October and 14th December. All
interviews were conducted face-to-face in respondents’ homes.
1
The data are weighted by sex, age, working status and ethnicity, to the known
population profile of the Greater London area. The data was also weighted by
population within each of the GLA constituencies.
1.3 Presentation and Interpretation of Data

It should be remembered at all times that a sample and not the entire population
of Greater London has been interviewed. In consequence, all results are subject
to sampling tolerances, which means that not all differences are statistically
significant.
Where percentages do not sum to 100, this may be due to computer rounding,
the exclusion of “don’t know” categories, or multiple answers. Multiple
responses mean that respondents can give more than one answer to a question,
therefore results will total more than 100 as percentages are based on the total
number of responses given, divided by the total number of people answering the
question: e.g:
Total Sum % = total number of responses (e.g. 2000)

Total number of people (1,458)
Throughout the volume an asterisk (*) denotes any value of less than half a per
cent.
In the computer tables and report text, reference is made to “net” figures. This
represents the balance of opinion on attitudinal questions, and provides a
particularly useful means of comparing the results for a number of variables. In
the case of a “net satisfaction” figure, this represents the percentage satisfied on a
particular issue or service, less the percentage dissatisfied. For example, if a
service records 40% satisfied and 25% dissatisfied, the “net satisfaction” figure is
+15 points.
All significant differences in sub groups are highlighted in the report.
2
The computer tables and report use Greater London Authority constituencies for
geographical analysis. These are defined as:
GLA constituency Local authorities

Barnet & Camden London Borough of Barnet
London Borough of Camden
Bexley & Bromley London Borough of Bexley
London Borough of Bromley
Brent & Harrow London Borough of Brent
London Borough of Harrow
City & East London London Borough of Barking & Dagenham
City of London
London Borough of Newham
London Borough of Tower Hamlets
Croydon & Sutton London Borough of Croydon
London Borough of Sutton
Ealing & Hillingdon London Borough of Ealing
London Borough of Hillingdon
Enfield & Haringey London Borough of Enfield
London Borough of Haringey
Greenwich & Lewisham London Borough of Greenwich
London Borough of Lewisham
Havering & Redbridge London Borough of Havering
London Borough of Redbridge
Lambeth & Southwark London Borough of Lambeth
London Borough of Southwark
Merton & Wandsworth London Borough of Merton
London Borough of Wandsworth
North East London Borough of Hackney
London Borough of Islington
London Borough of Waltham Forest
South West London Borough of Hounslow
Royal Borough of Kingston-upon-Thames
London Borough of Richmond-upon-Thames
West Central London Borough of Hammersmith & Fulham
Royal Borough of Kensington & Chelsea
Westminster City Council
3
2 Executive Summary
2.1 Living in London
Most Londoners are positive about living in London with four in five (83%)
saying they are satisfied with their own neighbourhood, unchanged from the
2000 survey. When thinking about London as a whole, three-quarters (75%) say
they are satisfied with the Capital as a place to live.
Londoners particularly like the cultural, leisure and economic opportunities

available, with the good range of shops and good job opportunities cited as the
best things about the Capital. Londoners also value the cultural diversity of the
city; four in five (83%) say they enjoy this aspect of the Capital. Three in ten
residents (31%) highlight the mixture of people as one of the best things about
London.
2.2 The Image of London

London’s residents see it as being a tolerant city and multi-cultural; three-quarters
(73%) say it is tolerant of different people such as gay and lesbian people and
three in five (64%) say London is a City with good relations between different
racial, ethnic and religious communities.
London is not, however, perceived as a ‘green’ or ‘clean’ city. Seven in ten (70%)
identify litter as a problem and three in five (63%) say air quality is poor. This
highlights a theme from the research: people are positive about London’s social
environment i.e. its diversity and opportunity, but are concerned about many
aspects of the physical environment.
2.3 Priorities for Improvement

2.3.1 Cost of Living
While 85% of residents agree with the statement ‘London may not be perfect but
I enjoy living here’, the survey illustrates a number of concerns that residents
have about living in the Capital. The cost of living is seen as a growing concern;
nine in ten Londoners (93%) agree that housing and accommodation in London
is too expensive (up 3 points on 2000), with four in five (78%) who highlight it as
a problem. Of those who say they are likely to move away from London in the
next two years, the need for a more affordable home is one of the top reasons.
Addressing the issue of the cost of living will be key to improving London as a
place to live and work.
2.3.2 Community Safety

Crime rates and safety remain an issue for residents in London, mentioned by
half as one of the worst things about living in the Capital. As nationally, safety
and crime are seen as the top priority (51%) for improving London as a place to
4
live. Half of residents (53%) say that safety in London is a problem, with two in
five saying they feel unsafe when they walk outside in the evening. Assault and
physical attack, as well as safety for women, are also highlighted as problems, as
is the fear of crime itself. Despite the majority seeing London as a tolerant and
diverse city, a substantial minority (43%) say that assault and physical attack
because of race, religion or ethnic origin is a problem. People living in Havering
& Redbridge and City & East London GLA constituencies, and Asian residents,
are most likely to take this view.
2.3.3 Transport
Most frequently residents want less traffic congestion, with three in five (59%)
highlighting this as an aspect of transport that needs urgent attention. This is
closely followed by a more reliable bus and tube service.
Better public transport and cheaper fares are considered key to improving
London as place to live and work – with more residents prioritising buses over
tubes for improvement (56% and 41%, respectively).
2.4 The Mayor and the London Assembly

Awareness of the Mayor, Ken Livingstone, remains high; three-quarters (77%)
are able to name him correctly as the Mayor. However, fewer are satisfied (35%),
not because of high levels of dissatisfaction, but simply because many do not feel
the know enough to judge his performance. Over the last year results have
improved, with more expressing a view, and satisfaction with Ken Livingstone’s
performance is up five points.
Most Londoners (55%) see the Mayor’s top responsibility as public transport,
with 36% saying Ken Livingstone has responsibility for representing London in
Great Britain, and 33% say that roads are his responsibility. A quarter (23%) say
he is responsible for representing London abroad.
The top responsibilities highlighted in the 2001 survey are similar to those
mentioned in the 2000 survey. However, the proportion of people highlighting
each specific responsibility has seen a decrease on the 2000 figures. For instance
in 2000, 61% said The Mayor had responsibility for public transport and 47%
said he was responsible for representing London in Great Britain. This suggests
that Londoners are less clear about the Mayor’s responsibilities.
The results reflect the fact that only 36% say they know a great deal or a fair
amount about the Mayor is doing for London, with half (50%) who know very
little or nothing at all. In MORI’s experience, levels of awareness and
information provision often drive satisfaction, and this is the case here. Those
who feel they know what the Mayor is doing for London are much more likely to
be satisfied (59%) than those who feel less knowledgeable (32%). This highlights
that clear and concise information will be important in raising satisfaction ratings.
5
The Assembly itself is hardly known, and less well regarded. Only (17%) say they
are satisfied with the way that the London Assembly is doing its job, with seven
in ten (72%) not expressing an opinion. But most (65%) do not know how the
London Assembly is performing, and are unable to give a view. The Assembly
clearly faces some communication challenges.
Most residents say they ‘don’t know’ what the London Assembly has
responsibility for (59%) – up 17 points from last year. Those who are aware of
the Assembly’s responsibilities say it is responsible for public transport (17%) and
co-ordinating the London Boroughs (12%). As with the Mayor, Londoners seem
to be less clear about the responsibilities of the London Assembly than last year.
While the number of people feeling very or fairly well informed about the
Greater London Authority has seen an increase on the 2000 findings – from 12%
to 17%, the low levels of awareness about the responsibilities of the Mayor and
the Assembly suggest that more work needs to be done in informing people
about what they do.
2.5 Conclusions
Londoners see many positives about their City, particularly good cultural,
recreational and economic opportunities. Most see it as a tolerant and diverse
place to live, although a significant minority do not.
However, Londoners identify a number of issues, particularly relating to the

physical environment, which they feel need to be addressed. The key issues are:
· Crime
· Traffic congestion
· Buses and tubes
· Cleanliness
· Greening
· The cost of living
The Mayor, Assembly, and GLA, need to consider how key messages about what
is being done on these issues are communicated to Londoners. In the case of the
Assembly and GLA, they need to build awareness of their own role and
responsibilities, which is currently very low.
©MORI/15352 Ben Page

Jessica Elgood
Kully Kaur-Ballagan
Adél Várnai
6
3 Life in the Capital

3.1 Satisfaction with the Neighbourhood
Londoners are positive about their local area; four in five (83%) say that they are
satisfied with their neighbourhood as a place to live, with one in ten (11%)
dissatisfied giving a net satisfaction value of +73 points, unchanged from last
year.
Satisfaction with neighbourhood

Q How satisfied or dissatisfied are you with this neighbourhood as a place to
live?
2000 2001
Very dis-
Very dissatisfied satisfied
Very satisfied Fairly dis-
Fairly dissatisfied satisfied Very satisfied
4% 5%
6% 6%
Neither/nor Neither/nor
7% 7%
34% 33%
49% 50%
Fairly
satisfied Fairly
satisfied
Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001,
Source: MORI
As nationally, satisfaction varies with income levels, with those on household

incomes of more than ₤50,000 most likely to say they are satisfied with their
neighbourhood – they can afford to live in areas of their choice. By area,
satisfaction is the highest in the Merton & Wandsworth (94%) and West Central
(92%) GLA constituencies.
Comparing net satisfaction levels, the most significant changes have taken place
in Merton & Wandsworth where the net satisfaction level is up 23 points on 2000
figures. Residents in Croydon & Sutton and Barnet & Camden are less positive
about their neighbourhood compared to 2000. Results are based on small bases
so should be interpreted with caution.
7
Q How satisfied or dissatisfied are you with this neighbourhood as a place

to live?
Base Satisfied Dissatisfied Net satisfied
% % ±%
Merton & Wandsworth (98) 2000 78 11 +67
(102) 2001 94 4 +90
West Central (91) 2000 91 6 +85
(107) 2001 92 5 +87
South West (108) 2000 95 2 +93
(94) 2001 88 4 +84
Bexley & Bromley (110) 2000 89 7 +82
(100) 2001 89 10 +79
Ealing & Hillingdon (96) 2000 86 12 +74
(116) 2001 85 8 +77
Greenwich & (102) 2000 83 11 +72
Lewisham (106) 2001 83 7 +76
Havering & Redbridge (107) 2000 78 12 +66
(102) 2001 84 10 +74
Barnet & Camden (109) 2000 90 6 +84
(104) 2001 81 10 +71
North East (103) 2000 78 9 +69
(108) 2001 78 12 +66
Enfield & Haringey (103) 2000 84 13 +71
(100) 2001 74 8 +66
Lambeth & Southwark (101) 2000 80 13 +67
(110) 2001 77 12 +64
Brent & Harrow (101) 2000 75 20 +55
(104) 2001 77 12 +64
Croydon & Sutton (106) 2000 88 5 +83
(104) 2001 76 21 +55
City & East London (102) 2000 69 18 +51
(113) 2001 75 20 +55
Source: MORI
8
3.2 Satisfaction with London

Londoners are also positive about the Capital as a whole with three-quarters
(75%), saying they are satisfied with London as a place to live; one in ten (10%)
say they are dissatisfied. This gives a net satisfaction score of +63 points which
again, is virtually unchanged from last year’s score of +64.
Satisfaction with London

Q How satisfied or dissatisfied are you with London as a place to live?
2000 2001
Very dissatisfied 2% Don’t know 1% Don’t know
Very dissatisfied
Fairly dissatisfied Very satisfied
3% Fairly dis- Very satisfied
8% satisfied 8% 4%
Neither/nor 22% 24%
Neither/nor
12% 11%
Fairly 53% 51%

satisfied Fairly
satisfied
Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001,
Source: MORI
Analysis by constituency shows that satisfaction with London as a place to live is

greatest in West Central (86%), Greenwich & Lewisham (84%) and Merton &
Wandsworth (84%). Dissatisfaction levels are the highest in Brent & Harrow
(23%), Bexley & Bromley (16%) and Ealing & Hillingdon (14%).
9
3.3 Is London getting better or worse?

Despite high satisfaction levels with their neighbourhood, nearly two in five
(38%) Londoners say their neighbourhood is getting worse as a place to live and
only a quarter (24%) say it is getting better. Three in ten (30%) say it is not
changing.
Is London getting better or worse?

Q Do you think your neighbourhood is getting better or getting worse as a
place to live?
Net
% Getting worse % Getting better better
+%
2000 35 24 -11
2001 38 24 -14
Q And do you think that London is getting better or getting worse as a city to
live in?
48 21 -27
2000
2001 47 19 -28
Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001
Source: MORI
Analysis by age shows that those aged below 25 are more likely to say that their
neighbourhood is getting better than those over 55 (+1 compared to –29 points).
This is consistent with results elsewhere. The GLA constituencies with the
highest ‘net better’ levels (i.e. the number of people who think the
neighbourhood is getting better minus the number of people thinking it has got
worse) are West Central (+15) and Greenwich & Lewisham (+9) while those
with the lowest are Bexley & Bromley (-40) and Enfield & Haringey (-31).
When considering London on the whole, residents are more negative than they
are about their own area. While one in five (19%) say that the Capital is getting
better as a place to live, nearly half (47%) say it is getting worse. Once again,
there are no significant departures from last year’s figures.
10
3.4 The best things about London

Respondents were asked to highlight two or three best things about living in
London. People are most positive about the range of shops (43%) and job
opportunities (34%). London’s diversity and cultural opportunities are also
viewed favourably, with three in ten (31%) saying that the mixture of people is a
good thing as well as the nightlife and the range of museums and art galleries
(both 26%). Transport is also considered a positive feature of the Capital by one
in five (22%) – this is an issue that has both negative and positive features. The
top five best things have not changed from last year although the number of
people choosing each one has fallen.
Best Things about living in London - Prompted
Q What, if anything, would you say are the two or three best things about
living in London?
2000
%
Good range of shops 43% 54
Good job opportunities 34% 44
The mixture of people 31% 39
Good nightlife 26% 42

Good range of museums 26% 36
and art galleries
Good transport 22% 29
Good range of parks 16% 25

and open spaces
Source: MORI
Longer term residents are less likely to pick out job opportunities as a positive
feature than those having lived in London for less than 5 years (26% vs. 38%).
This is perhaps due to longer term residents being older and less likely to be in
work.
3.5 The worst things about London

The cost of living is identified as a real issue for Londoners; 56% mention this as
the worst thing about living in the Capital. People are also concerned about
safety and crime rates, mentioned by over a half (52%). Among other negative
aspects about London, transport is mentioned by a third (35%) and health
services by one in five (22%). Consistent with last year’s findings, transport is
seen as both a positive and negative feature of life in London.
Analysis by different groups shows that those aged 16-34 are more likely to say
transport is one of the worst things about London than those over 65 (39% vs.
23%). (Younger people are some of the heaviest users and less likely to own a
11
car). Unsurprisingly, those who are unemployed are also more likely to cite job
opportunities as one of the worst things about life in London.
3.6 Living in London

When asked about life in London, more than four in five people (85%) say that
although London isn’t perfect they enjoy living in the City and only 6% disagree.
Net agreement levels for this statement have increased 3 points from last year’s
findings from +76 to +79. Similarly, over four in five (83%) say they enjoy the
cultural diversity of London whereas only 4% say they do not. These figures
seem to underline the finding that people are positive about the social
environment such as the range of people and the cultural opportunities, but are
more critical about the cost of living and housing.
Living in London
Please tell me whether you agree or disagree ….
Net agree
Disagree % Agree % +%
2001 2000
Q
…London may not be
perfect but I enjoy living 6 85 +79 +76
here
Q
…I enjoy the cultural
diversity of London 4 83 +79 +78
Source: MORI
Those in the 16-24 age group are more likely to agree that London isn’t perfect
but they enjoy it living in the city than those aged 55-64 (90% vs. 79%). This also
applies to London’s cultural diversity (86% vs. 77%). Those in the higher income
brackets are more likely to say they enjoy the diversity London offers more than
those at the lower end of the income scale, but again this is perhaps because
those on higher incomes can afford to take advantage of the cultural facilities and
opportunities.
Analysis by GLA constituency shows that those in South West (93%) and City &
East London (93%) are far more likely to agree they enjoy the cultural diversity
of London than those in Greenwich & Lewisham (70%) and Havering &
Redbridge (70%).
12
4 Problems in the Capital
Problems in the Capital

Q How much of a problem is...
% Not a % Net
problem Problem problem
+%
7 78 +71
The cost of living
Affordable housing 8 77 +69
Safety for women 16 53 +37
Safety in London 16 52 +36
Safety for children 17 50 +33
16 49 +33
Fear of crime
Assault/physical attack 22 51 +29
Assault/physical attack because of 28 43 +15

race, religion or ethnic origin
Unemployment 30 33
+3
Source: MORI
13
4.1 Cost of living

Considering different aspects of quality of life in London, residents think the cost
of living to be the greatest problem they face; four in five (78%) cite this as a
problem. This is followed by affordable housing mentioned by four in five
people (77%). This concurs with the finding that 9 in 10 Londoners (93%) say
that housing and accommodation in the Capital is too expensive.
Those in GLA constituencies Lambeth & Southwark (87%), North East (83%)
and City & East London (81%) find the cost of living more of a problem than
residents elsewhere. Those in council housing or privately rented
accommodation find it more of a problem than residents who own their homes.
4.2 Crime and Safety

Reflecting people’s concerns about crime and safety, half of residents consider
safety for women (53%) as well as London more generally (52%) to be a
problem. In MORI’s experience crime and safety is highlighted as an issue
nationally. Safety for children is also seen as problem (50%) as is the possibility
of an assault or attack (51%) and the fear of crime (49%). Two in five (43%)
believe assault or physical attack because of race religion or ethnic origin to be a
problem. Analysis by ethnicity shows that Asian residents are significantly more
likely to say it is a problem (52%) compared with Black and White residents (37%
and 42% respectively.)
4.3 Unemployment
Unemployment, for most, is not considered to be a serious problem in London.
A third (33%) of residents highlight this as a problem. Unsurprisingly, it is seen
as a greater problem among lower income groups – who are least likely to be in
work. Analysis by ethnicity shows that Black and Asian residents are more likely
to say it is a problem than White residents (47% and 44% compared with 29%).
This again is in line with the national picture where ethnic minority
unemployment is more than double that of comparable White sub-populations.
14
5 Image of London
Image of the City
Q Please tell me whether you agree or disagree that...
Net
agree
% Disagree % Agree +%
...London is a City with good cultural and leisure facilities 10 82 +72
...London is a City that is tolerant of different people, such as 8 73 +65

gay and lesbian people
...London is a City that is good for parks, open spaces and 18 75 +57
community recreation facilities and activities
...London is a City that is easy to get around 20 76 +56
...London is a City with good relations between different 21 64

+43
racial, ethnic and religious communities
...There is less discrimination on the basis of race or 25 49 +28

ethnic origin in London than three years ago
24 50 +26
...London is a City with good schools
...London is an accessible place for people 32 43

with disabilities +11
...London is a City with good quality 43 41

health services -2
...London is a a green City 55 37 -18
...London is a clean City 73 19 -54
Source: MORI
5.1 Cultural Opportunities

Londoners are most positive about London’s cultural and recreational
opportunities; four in five (82%) think that London is a City with good cultural
and leisure facilities. Those under 25 agree are more likely to agree this is the
15
case than those over 65 (87% vs. 72%). Research by MORI elsewhere shows that
younger people are more likely to participate in cultural and recreational facilities.
Net agreement scores show that those in the GLA constituencies of West Central
(92%), are most likely to be positive about London’s cultural and leisure facilities.
This in many ways reflects the fact that the West End is a focal point for cultural
and leisure facilities.
The Capital is considered a good place for recreational space with three quarters
(75%) agreeing that London is a City good for parks and open spaces. Residents
in Greenwich & Lewisham, South West and West Central (84% respectively) are
most likely to agree. Again this perhaps reflects that the Capital’s major green
spaces are situated in these constituencies.
Three quarters of residents (76%) find London an easy City to get around
whereas one in five (20%) disagree. Interestingly, residents over 65 are more
likely to agree with this than those under 25 (83% vs. 75%). Residents in City &
East London (89%) and Lambeth & Southwark (86%) are more likely than other
residents to agree that it is easy to get around London.
5.2 A tolerant City

Building on the findings that people enjoy London’s diversity, three in five (64%)
say London has good relations between different racial, ethnic and religious
communities. This finding reiterates that residents value the multiculturalism of
the Capital. Analysis by ethnicity shows that Black and Asian residents are more
likely to agree with this than White residents (72% and 68% compared with
62%). Residents in Greenwich & Lewisham (77%) and Havering & Redbridge
(75%) are the most likely to agree with this compared to other residents. Results
for Greenwich & Lewisham are interesting here since residents in this
constituency are least likely to say they enjoy the cultural diversity of London (see
section 3.6).
Half of residents (49%) agree that there is less discrimination on the basis of race
or ethnic origin in London than three years ago whereas a quarter (25%) disagree.
Net agreement levels show that Asian respondents are significantly more than
likely to agree than White respondents (+35 points vs. +23 points) – this is an
encouraging finding. Black residents, however, are on balance less likely to agree
than Asian residents (net agreement for Black residents is +29 points). This
suggests that discrimination is considered a more of an issue among certain
minority ethnic groups.
As well as the diversity of London, residents believe it is a City that is tolerant of

different people, such as gay and lesbian people with three quarters (73%) of
residents agreeing with this statement.
16
5.3 Education and Health

Half of residents (50%) say that London has good schools with residents in
South West (67%), Greenwich & Lewisham (56%) and Ealing & Hillingdon
(56%) most likely to agree this is the case. Those in social classes DE are more
likely to view the Capital’s schools favourably than residents in social classes AB
(35% compared to 16%). This perhaps reflects the higher expectations of
schools among more middle class residents.
Londoners are less positive about the health services the Capital has to offer, two
in five (41%) agree that the City has good quality health services but 43%
disagree, giving a net agreement score of –2 points. Interestingly, when asked
about satisfaction levels with health services, Londoners are more positive, with
52% saying they are satisfied (see section 14) . This perhaps reflects that while
people view health services London-wide less favourably, on a personal level they
are more positive.
Residents in Lambeth & Southwark (53%) and Merton & Wandsworth (53%) are
more likely to say that health services are of a good quality than other residents.
Analysis by ethnicity shows that Black residents are more positive compared with
White residents (53% vs. 39%).
5.4 Accessibility
Three-quarters of residents (75%) say London is an easy City to get around. This
is in line with the finding that transport is seen as one of the most positive
features of the Capital. Two in five (43%) agree that the Capital is accessible for
disabled people while a third (32%) disagree. Not surprisingly net agreement
scores are significantly lower among disabled people than among those who are
not (+4 compared with +12 points).
5.5 A Clean and Green City?

Residents do not see London as a being green or clean. Two in five (37%) say
that London is a green city and seven in ten (73%) disagree. Analysis by age
group shows that residents over 65 are more likely to say London is green than
those under 25 (53% compared with 27%). Residents in Greenwich & Lewisham
(51%) are also more likely than other residents to say that London is a green city.
Only one in five (19%) of Londoners think of their City as being clean with
three quarters (73%) saying it is not. Those living in City & East London (8%)
least likely to agree that the Capital is clean. For those living in and near the
centre (City & East) this may be because they are more likely to see and
experience congestion and its associated problems in their local area.
17
6 Employment and the Economy

6.1 Employment Opportunities
Residents see employment opportunities as a positive aspect of the Capital with
three quarters (76%), agreeing that London offers good employment
opportunities whereas only one in ten (9%) disagree. Despite an economic
downturn since the 2000 survey, views about employment opportunities remain
unchanged.
Employment Opportunities
Q Please tell me whether you agree or disagree ... London offers good
employment opportunities
% Strongly % Tend to % Tend to % Strongly Net agree

disagree disagree agree agree +%
2000 2 7 44 31
+66
2001 3 6 44 32 +67
Source: MORI
18
6.2 Economic Conditions

Two-thirds of Londoners (67%) rate the employment and economic conditions
as very or fairly good with only one in ten (11%) saying they are poor (see chart
below). Those in social classes AB are more likely to agree that economic
conditions are good than those in social classes DE (75% compared with 54%).
Comparisons by GLA constituencies show that those living in Croydon & Sutton
(76%) and Barnet & Camden (73%) are most likely to say that employment and
economic conditions are good in the Capital than residents elsewhere.
Employment and Economic Conditions

Q Thinking about London as a whole, how would you rate the employment
and economic conditions in the Capital?
Don’t know Very good
Very poor 9% 12%

4%
Fairly poor
7%
17%
Neither/nor
Fairly good
51%
Source: MORI
19
6.3 Economic Optimism

Residents think economic conditions in the Capital are more likely to deteriorate
(29%) than improve (20%) over the next twelve months. However when
thinking on a more personal level, residents’ perceptions tend to differ; a quarter
(25%) say economic conditions will improve and one in ten (10%) say they will
get worse. This suggests that people feel that the deterioration in the economic
climate in London will have little impact on them personally. Comparisons with
national data, where fieldwork was conducted at the same time as the London
Survey, shows that Londoners are far more optimistic about economic
conditions over the next year than people in the UK as a whole.
Economic Optimism
Q Do you think that the employment and general economic conditions in
London will improve, stay the same or get worse over the next 12 months?
Q And do you think the employment and general economic conditions for you
and your family will improve, stay the same or get worse over the next 12
months?
Net
% Get worse % Improve improve
+%
London 29 20 -9
You/your family 10 25 +15
GB Comparison* 43 14 -29
* 1,985 nationally representative adults 18+, interviewed on

22-27 November 2001 for The Times
Base: (1,458) residents interviewed face-to-face between 31st October - 14th December 2001 Source: MORI
20
7 Improving London as a place to

live
Improving crime and safety in the City is top priority for Londoners; mentioned
by 51% of residents. In MORI’s experience crime and safety is seen as an issue
nationally and is often the top priority for residents.
London as a place to live

Q What two or three things do you think should be the top priorities to
improve London as a place to live?
51%
Safety/crime
49%
Affordable housing/property prices
Health service 39%
Public transport/cheaper fares 36%
Education 31%
27%
Traffic congestion
Environment 23%
Police 19%
Source: MORI
Affordable housing, mentioned by half of Londoners (49%), is seen as important

in creating a better London to live in. More affordable housing is the top priority
in 7 out of 14 GLA constituencies. Analysis by different groups shows that those
in privately rented accommodation cite affordable housing/property prices as a
priority to improve London as a place to live in more than those who own their
home (64% compared with 45%). It may be that private renters are trying to
enter the property market but are prevented from doing so, because the cost of
housing is a real barrier.
The need for better health services (39%) and better transport and cheaper fares
(36%) are also highlighted as priorities for making the Capital a better place to
live. While health is cited as a priority nationally, transport for Londoners is a
particular issue – this is in part due to the fact that congestion is highlighted as a
problem and that the high cost of travel contributes to the high cost of living in
London more generally.
21
Q What two or three things should be the top priorities to improve

London as a place to live?
Better Better More Police Better Safety/
educa- health afford- public crime
tion services able trans-
housing port
Base sizes in brackets % % % % % %
Barnet & 33 45 45 17 35 56
Camden (92)
Bexley & 24 46 55 25 36 60
Bromley (100)
Brent & 24 39 49 22 47 56
Harrow (104)
City & 42 52 33 30 18 58
East London (113)
Croydon & 39 44 44 23 32 55
Sutton (104)
Ealing & 25 37 52 12 33 56
Hillingdon (116)
Enfield & 45 45 42 18 34 40
Haringey (100)
Greenwich & 25 22 63 12 35 60
Lewisham (106)
Havering & 48 45 25 26 21 38
Redbridge (102)
Lambeth & 30 28 68 13 45 37
Southwark (110)
Merton & 21 24 58 11 49 56
Wandsworth (102)
North East (108) 47 55 51 27 28 44

South West (94) 20 28 43 16 41 50
West Central (103) 12 29 59 18 54 46
Source: MORI
Figures in bold highlight top priority in each constituency
22
8 Improving London as a place to

work
Similar to the priorities for improving London as a place to live, affordable
housing is highlighted as the main concern for making the Capital a more
desirable place to work (49%). Job opportunities are also mentioned (49%) as is
public transport (44%). These findings underline people’s concerns about the
high cost of living and travelling in the Capital more generally.
London as a place to work

Q And what two or three things do you think should be the top priorities to
improve London as a place to work?
Affordable housing/property prices 49%
Job opportunities 49%
Public transport/cheaper fares 44%
Traffic congestion 28%
Pay/raise minimum wages 27%
26%
Economic development
Safety/crime 21%
Education 17%
Source: MORI
23
9 Length of Residence &

Likelihood to move
Nearly two in five (37%) respondents have lived in London all their lives or were
born here. They tend to be from social classes DE, at the lower end of the
income spectrum, and older than the average resident. Three in ten (28%)
respondents have lived in London for less than 15 years.
Looking forward to the next two years, a two in five residents (43%) say they are
unlikely to move away from London and a further third (33%) say they are
certain not to move. Only four per cent say they are certain to move, with a
further 15% saying they are very or fairly likely to leave the Capital. The 2001
results have changed little from last year
Likelihood to move
Q How likely is it that you will move away from London in the next two years?
2000 2001
Don’t know Certain to Don’t know Certain to
Very likely Very likely
Certain 2%4% 4%4%
not to 7% Fairly Certain 8% Fairly
6% likely
not to likely
7%
30%
33%
12% Fairly 9% Fairly
unlikely unlikely
Very 38% 34%

unlikely
Very
unlikely
Source: MORI
Of those who are likely or certain to move, the main reasons given are crime
levels (14%), the need for a more affordable home (13%) and to move to a
better area (11%). Other motivations to move are the noise nuisance in London
(10%), retirement and poor air quality (8%). This is reflected in the finding that
seven in ten (73%) residents say that London is not a clean City.
A third of residents (35%) say that they would move out of London if they could.
This result is 3 points higher than the 2000 level. Those between 25-34 are more
likely to say that they would move if they could, than those over 55 (38% vs.
30%). Similarly, those in the lowest income brackets are more likely to say they
would move than residents in the highest income brackets (38%, compared with
22%). Those living in Croydon & Sutton (52%), North East (42%) and Brent
24
and Harrow (42%) GLA constituencies are most likely to say they would move
away from the Capital if they could. The main reasons given in each of the three
constituencies respectively are to move to a better area (35%), the need of a
bigger home (25%) and the need of a more affordable home (18%).
Moving out of London
Q Please tell me whether you agree or disagree…I would move out of

London if I could ….
% Strongly % Tend to % Tend to % Strongly Net agree
disagree disagree agree agree +%
2000 25 28 19 14 -20
2001 27 26 16 20 -17
Source: MORI
25
10 Housing in the Capital

Affordable housing is a major concern for Londoners - nine in ten (93%) agree
that housing accommodation in London is expensive, with seven in ten (71%)
strongly agreeing with this statement.. Affordable housing has become more of
an issue for Londoners over the last twelve months – with the balance of opinion
on this statement increasing from +87 points to +92 points. This is a consistent
view across all GLA constituencies.
Attitudes towards Housing in the Capital

Q Please tell me whether you agree or disagree…housing and
accommodation in London is too expensive
% Disagree % Tend to % Strongly Net agree

agree agree +%
2000 +87
3 31 59
2001 2 22 71 +92
Source: MORI
26
11 Community Safety
11.1 Safety during the day
Nearly nine in ten Londoners (88%) feel safe walking alone during the day - one
in nine (11%) say they do not. This is a significant fall of three points since last
year and underlines increasing concerns about crime and safety in the Capital.
Analysis by age groups shows those over 65 are more likely to feel unsafe than
those under 35 (17% and 9%, respectively). In MORI’s experience this is not
unusual. Older people are much more likely to feel unsafe and fear crime than
younger residents. This age profile is also reflected in the analysis by household
income, with those on the lowest incomes more likely to feel unsafe during the
day, than the more affluent residents (15% and 3%, respectively).
Those living in GLA constituencies Enfield & Haringey (27%) and North East
(25%) are most likely to say they feel unsafe walking around alone in the daytime.
This is despite the fact that these residents were less likely than others to identify
crime and safety issues as an improvement priority for the Capital.
Community Safety
Q How safe do you feel walking outside in this neighbourhood alone in the
daytime?
% Very % Fairly % Fairly % Very
unsafe unsafe safe unsafe
2000 2 6 44 47
2001 3 8 42 46
Q How safe do you feel walking outside in this neighbourhood alone in

evening by yourself?
2000 15 26 35 16
2001 17 25 34 16
Source: MORI
27
Q How safe do you feel walking outside in this neighbourhood during the
daytime by yourself?
2001 2000
Safe Unsafe Net safe Net safe
Base sizes in brackets % % ±% ±%
West Central (103) 97 3 +94 +91
Greenwich & Lewisham 93 5 +88 +78
(106)
South West (94) 92 6 +86 +84
Croydon & Sutton (104) 93 7 +85 +86
Merton & Wandsworth 92 8 +84 +67
(102)
Havering & Redbridge 90 8 +82 +86
(102)
Ealing & Hillingdon (116) 89 10 +79 +95
City & East London (113) 89 10 +79 +69
Barnet & Camden (92) 89 10 +79 +88
Brent & Harrow (104) 89 11 +78 +76
Lambeth & Southwark 88 12 +76 +75
(110)
Bexley & Bromley (100) 86 14 +72 +88
North East (108) 75 25 +50 +87
Enfield & Haringey (100) 72 27 +45 +74
Source: MORI
11.2 Safety after dark

Half (50%) feel safe walking alone at night, while two in five (42%) say that they
do not. This gives a positive balance of opinion of +8 and is relatively consistent
with the findings of the 2000 survey. These findings reflect the fact that safety
and crime is identified by over half of residents as the worst aspect of life in
London.
As we frequently find, analysis by gender shows that women are significantly less
likely to feel safe walking around their neighbourhood at night compared with
men (39% and 62%, respectively).
There are also discernible differences by GLA constituency. Residents in

Greenwich & Lewisham and Merton & Wandsworth GLA constituencies are
most likely to say they feel safe in the neighbourhood after dark (net safety levels
of +39 and +38, respectively). Those in Brent & Harrow and North East
28
constituencies feel the least safe (-7 and –25, respectively). Since 2000, the
figures for City & East London and Lambeth & Southwark are more positive,
whereas those for Brent & Harrow and North East have fallen.
Q How safe do you feel walking outside in this neighbourhood in the

evening by yourself?
2001 2000
Safe Unsafe Net safe Net safe
(106)
(102)
West Central (103) 67 31 +36 +45
Barnet & Camden (92) 59 36 +23 +35
Bexley & Bromley (100) 48 33 +15 +9
(102)
Lambeth & Southwark 46 43 +3 -21
(110)
South West (94) 46 45 +1 +20
Enfield & Haringey (100) 43 46 -3 -15
City & East London (113) 43 46 -3 -28
Croydon & Sutton (104) 44 47 -3 0
Brent & Harrow (104) 46 53 -7 +14
North East (108) 29 55 -25 +24
Source: MORI
29
12 Transport
Public transport remains a key issue for Londoners. It is highlighted as both the
best (22%) and worst thing (35%) about living in London. It also features highly
in the top priorities to improve London as a place to live (36%) and work (44%).
Residents were asked for their spontaneous thoughts on which aspects of

London transport need to be improved. Buses emerge as the area of transport
where the greatest improvement are needed, seen as a priority for over half of
residents (56%). Following this, the London Underground (41%), roads (37%)
and trains (33%) are identified as priorities for improvement.
Transport improvements
Q Thinking about all types of transport in London (that is, roads, buses, trains,
London Underground, walking and cycling), which three or four things do
you think need to be improved most?
56%
Buses
London Underground 41%
37%
Roads
Trains 33%
Cycling 11%
Walking 8%
Source: MORI
Reflecting higher usage, those in social classes DE are significantly more likely
than more middle class Londoners (social classes AB) to cite buses as a priority
for improvement (64% compared with 47%). This highlights their greater
reliance on buses as a primary mode of transport.
Those aged over 65 are less likely to mention London Underground, roads, trains
and cycling as a priority for improvement, than those aged under 25. Those
living in Lambeth & Southwark (74%), City & East London (65%) and North
East (64%) GLA constituencies are more likely than other residents to feel that
buses need to be improved.
30
Q Thinking about all types of transport in London (that is roads, buses,

trains, London Underground, walking, cycling), which three or four
things do you think need to be improved the most?
Buses London Roads Trains Cycling Walk-
Under- ing
ground
% % % % % %
Age:
16-24 61 42 28 32 10 8
25-34 55 50 39 40 14 7
35-54 54 46 39 33 12 6
55-64 52 32 41 31 8 11
65+ 61 24 34 24 8 10
Social class:
AB 47 52 33 38 18 9
C1 54 42 38 33 13 7
C2 61 37 38 36 6 7
DE 64 33 37 25 7 9
Source: MORI
Respondents were prompted with a list of specific aspects of transport, and asked
to consider which were top priorities for improvement in the Capital.
Transport Priorities
Q Which, if any, of these aspects of transport in London are most in need of
improvement? 2000
%
Reducing traffic congestion 59% 62
More reliable buses and tubes 50% 43
Cheaper bus and tube fares 38% 40
More investment in the tube 38% 38
Less pollution from traffic 36% 41
Improved personal safety 35% 40
More investment in the buses 29% 24
More integrated/cohesive 28%
transport system n/a
More investment in the 21% 28
overland trains
More bus and cycle lanes 21% 20
Source: MORI
31
The level of traffic congestion is the top priority cited by three in five Londoners
(59%). This is consistent with 2000 findings where this was also the top priority.
More reliable buses and tubes are cited by half of residents (50%). Cheaper fares
on both buses and the Underground is also a priority for two in five people as is
more investment in the tube (38% in both cases). Those most concerned about
traffic congestion are middle class (AB) respondents (65%), and those living in
Bexley & Bromley (85%) and in Greenwich & Lewisham (74%) constituencies.
Over a third of Londoners mention pollution (36%) and improved personal

safety (35%) as transport concerns; three in ten (29%) residents would like to see
more investment in buses and a more integrated transport system (28%). One in
five think that more investment in the overland trains and more cycle and bus
lanes are needed (21% respectively).
32
13 Environment
The Environment features as a key concern to Londoners. Seven in ten (70%)
residents say litter is a problem in the Capital, with a further three in five (63%)
mentioning air quality. Similarly, three in five say fly tipping, illegal dumping and
noise are problems with the environment in London. This reflects the earlier
finding in this study that seven in ten residents (73%) think that London is not a
clean city.
Less than half say pollution of rivers and streams (46%), loss of green spaces
(41%), access to nature (28%) and quality of parks and open spaces (25%) is a
problem in London.
Litter is more frequently mentioned as a problem for residents in City & East
London (78%), Lambeth & Southwark (77%) and Croydon & Sutton (76%)
GLA constituencies than in other others. Residents in Enfield & Haringey
(72%), City & East London (68%) and South West (69%) are more likely to be
concerned by air quality than those in other constituencies.
33
Environment
Q How much of a problem is...
Net
% Not a % problem
problem Problem +%
…Litter 13 70 +57
…Air quality 14 63 +49
…Fly tipping and illegal dumping 17 60 +43
…Noise 22 57 +35
…Pollution of rivers and streams 20 46 +26
…Loss of green space 28 41 +13
…Access to nature 43 28 -15
... Quality of parks and open spaces 49 25 -24
Source: MORI
34
14 Health Services
Half of Londoners (52%) are satisfied with the health services in London - one in
three (29%) say they are dissatisfied. This gives a positive balance of opinion of
+23. This is broadly in keeping with national rating figures for the health service.
Satisfaction with Health Services

Q Overall how satisfied or dissatisfied would you say you are with the health
services in London?
Don’t know
Very satisfied
Very 3% 10%
dissatisfied 12%
Fairly dissatisfied 17%
42% Fairly
satisfied
16%
Neither/nor
Source: MORI
As we frequently find with service ratings – and particularly health services, those
over 65 (63%), are more positive than younger residents. Residents in Lambeth
& Southwark (65%), South West (63%) and Greenwich & Lewisham (61%) GLA
constituencies are, on the whole, more satisfied with health services in London
than those living in other parts of the city.
35
Q How satisfied or dissatisfied are you with the health services in

London?
Satisfied Dissatisfied Net satisfied
% % +%
Age:
16-24 51 24 +27
25-34 47 27 +20
35-54 51 34 +16
55-64 52 36 +16
65+ 63 22 +42
Income group:
< ₤11,500 60 27 +32
₤11,500-₤17,500 53 32 +21
₤17,500-₤30,500 48 26 +22
₤30,000-₤50,000 46 33 +13
₤50,000+ 41 33 +9
Source: MORI
Figures in bold indicate highest and lowest figures in each sub-group.
36
Q How satisfied or dissatisfied are you with the health services in

London?
Satisfied Dissatisfied Net satisfied
Base sizes in brackets % % +%
Lambeth & Southwark 65 20 +45
(110)
Greenwich & Lewisham 61 19 +42
(106)
South West (94) 63 25 +38
North East (108) 54 21 +33
Merton & Wandsworth 57 24 +33
(102)
Croydon & Sutton (104) 58 26 +32
West Central (103) 53 26 +27
Barnet & Camden (92) 50 27 +23
Bexley & Bromley (100) 53 31 +22
Enfield & Haringey 42 24 +18
(100)
Ealing & Hillingdon 46 34 +12
(116)
Brent & Harrow (104) 46 36 +10
Havering & Redbridge 42 42 0
(102)
City & East London 42 47 -5
(113)
Source: MORI
Residents were asked to consider a range of different aspects of the service

provided by local health centres and GP’s. Four in five (82%) are satisfied with
the information and advice given to them by their GP, and the GP’s expertise in
dealing with a query or illness (80%). Three quarters (74%) are satisfied with the
amount of time they spend with their doctor and over seven in ten (73%) are
satisfied with the surgery opening hours.
An aspect of the health service where residents are more critical is the ability to
get an appointment quickly or when required, where a quarter (26%) are
dissatisfied.
Again, reflecting their more positive attitude to health service provision, those
over 65 are more likely to say they are satisfied with all the different aspects of
the service provided by health centres and GP’s, than those under 65. As older
residents tend to be higher users of health services, this is also a more informed
view that that of younger people.
37
Satisfaction with local GP/health centre

Q How satisfied or dissatisfied are you with... Net
satisfied
Dissatisfied Satisfied +%
…the advice/information
8 82 +74
given by the GP
…the GP’s expertise to 9 80 +71

deal with your query/illness
…the amount of time spent with 11 74 +63

the GP
…the opening hours of the surgery 12 73 +61
…the ability to get an 26 61 +35

appointment quickly/when
needed
Source: MORI
Residents in Bexley & Bromley and Greenwich & Lewisham constituencies are
also more likely to say they are satisfied with each of these aspects of the health
service than residents in other GLA constituencies.
38
15 Mayor and Assembly

15.1 Knowledge of the Mayor
Three quarters of Londoners (77%) are able to name the Mayor correctly. As in
the 2000 survey, specific groups are less knowledgeable, with lower levels of
recognition; women (73%), residents under 25 (60%), those in social classes
C2DE (70%) and Asian respondents (57%).
15.2 Satisfaction with the Mayor

A third of Londoners (35%) say they are satisfied with the Mayor’s performance.
This is a significant increase of five percentage points on last year’s figure, when
three in ten (30%) people said that they were satisfied.
The amount of people expressing an opinion has increased in the 2001 survey
(i.e. the number of people saying ‘don’t know’ or ‘neither/nor’ has fallen),
indicating that Londoners now feel better able to form an opinion about the
Mayor and his performance. Those critical of the Mayor has also increased
significantly from 8% in 2000 to 14%. This means that the balance of opinion is
virtually unchanged over the last twelve months – from +22 in 2000 to +21 in
2001.
Consistent with last year’s findings, men (41%), older respondents (44%), those
in social classes AB (39%) and those at the lowest end of the income scale (43%)
rate the Mayor’s performance more highly than other residents.
Satisfaction with the Mayor of London

Q Are you satisfied or dissatisfied with the way Ken Livingstone is doing his
job as Mayor of London?
2000 2001
Very satisfied Very satisfied
Don’t know Fairly Don’t know
5% satisfied 6%
23% 19%
Fairly
25% satisfied
Very dis- 29%
Very dissatisfied 5%
satisfied 3%
Fairly dis- 5% Fairly dis- 9%
satisfied satisfied
40% 31%
Neither/nor
Neither/nor
Source: MORI
39
There is also variation in perceptions of the Mayor’s performance across the

fourteen GLA constituencies. Residents in Lambeth & Southwark (+37),
Havering & Redbridge (+34) and Barnet & Camden (+34) are most satisfied with
the way Ken Livingstone is doing his job. Those living in City & East London
(+13), Merton & Wandsworth (+11) and Bexley & Bromley (+3) are more
critical.
The Mayor’s ratings over the last twelve months have improved most in Lambeth
& Southwark, and fallen significantly in Bexley & Bromley. Interestingly those in
Bexley & Bromley are most likely to identify the mayor correctly (92%), but they
feel they know little about what the Mayor is doing for London (33%).
Q Are you satisfied or dissatisfied with the way Ken Livingstone is doing
his job as Mayor of London?
2001 2000
Satisfied Dis- Net Net
satisfied satisfied satisfied
(110)
(102)
Barnet & Camden (92) 44 10 +34 +23
Brent & Harrow (104) 36 9 +27 +18
Croydon & Sutton (104) 46 20 +26 +38
North East (108) 33 9 +24 +25
South West (94) 33 14 +19 +23
West Central (103) 34 18 +16 +20
(106)
City & East London (113) 23 10 +13 +16
(102)
Bexley & Bromley (100) 26 23 +3 +35
Source: MORI
15.3 Knowledge about the Mayor

Over a third of residents (36%) feel knowledgeable about what the Mayor is
doing for London – 32% know a ‘fair amount’, and only four per cent describe
themselves as knowing ‘a great deal’.
40
In MORI’s experience, levels of information relate closely to perceived

satisfaction with performance. However, half of the respondents (50%) feel that
they either know ‘not very much’ (34%) or ‘nothing at all’ (16%) about what the
Mayor is doing.
Among residents who say they feel they know ‘a great deal’ or ‘a fair amount’,
three in five people (59%) are say they are satisfied with the Mayor’s
performance. In contrast, among those who feel less knowledgeable, only a third
(32%) say they are satisfied.
Knowledge about the Mayor

Q How much do you know about the Mayor of London?
A great deal
Don’t know
4%
14%
32%
16%
Nothing at all
A fair amount
Not very much 34%
Source: MORI
Comparing levels of awareness with other organisations, residents feel more

knowledgeable about the Police than they do about the Mayor, and less so about
Transport for London. Over two in five (43%) feel knowledgeable about the
Police and three in ten (31%) describe themselves as knowing a ‘great deal’ or
‘fair amount’ about Transport for London. This possibly reflects the greater
visibility of the Police.
15.4 Satisfaction with the London Assembly

Nearly one in five (17%) Londoners say that they are satisfied with the London
Assembly and 12% say they are dissatisfied. Illustrating the current low profile of
the Assembly, most residents do not express an opinion. Seven in ten residents
(72%) say they are ‘neither satisfied nor dissatisfied’ or ‘don’t know’.
The inability to express an opinion highlights that few residents (13%) say that
they know what the London Assembly does. Those over 55 are more likely to
say that they are satisfied with the London Assembly than those under 25 (20%
and 12%, respectively). Analysis by ethnicity shows that Black residents are more
41
likely to be satisfied with the Assembly’s performance than white residents (24%
and 15% respectively).
As mentioned earlier, levels of information are important in determining people’s

attitudes. Of those who are knowledgeable about the London Assembly, 48% say
they are satisfied, compared with 13% who say they know little or nothing about
the organisation.
Satisfaction with the London Assembly

Q Are you satisfied or dissatisfied with the way the London Assembly is doing
its job?
2000 2001
Very satisfied Very satisfied
Don’t know Fairly Don’t know Fairly
2% satisfied 2% satisfied
17% 15%
36% 37%
35%
Very 3% 39% 5%
dissatisfied 4% 7% Neither/nor
Very dis-
Fairly dissatisfied satisfied
Neither/nor Fairly dis-
satisfied
Source: MORI
15.5 Knowledge about the London Assembly

One in eight (13%) Londoners feel they know about what the London Assembly
is doing for London. However, as before most residents do not express an
opinion. Two-thirds (65%) say they feel they know ‘not very much’ or ‘nothing
at all’ about the London Assembly. This indicates the current low profile of the
Assembly among Londoners.
Residents in Lambeth & Southwark and Havering & Redbridge GLA

constituencies are most satisfied with the way the London Assembly is doing its
job, with net satisfaction scores of +31 and +21, respectively. Notably these two
constituencies are the ones with the highest awareness of what the London
Assembly is doing, with three in ten residents (27%) in Lambeth & Southwark
and one in five in Havering & Redbridge (20%) saying they are knowledgeable
about the Assembly’s activities.
42
Knowledge about the London Assembly

Q How much do you know about the London Assembly?
A great deal
1% A fair amount
Don’t know 12%
22%
35% Not very much

30%
Nothing at all
Source: MORI
Q Are you satisfied or dissatisfied with the way the London Assembly is
doing its job?
Satisfied Dis- Net 2000
satisfied satisfied
(110)
(102)
Croydon & Sutton (104) 21 11 +10 +22
North East (108) 17 8 +9 +18
Barnet & Camden (92) 19 11 +8 +13
City & East London (113) 9 4 +5 +10
South West (94) 13 10 +3 +7
Brent & Harrow (104) 12 9 +3 +13
(106)
Ealing & Hillingdon (116) 11 12 -1 +12
Merton & Wandsworth 18 21 -3 +1
(102)
Bexley & Bromley (100) 7 13 -6 +21
West Central (103) 5 18 -13 +7
Source: MORI
43
15.6 Mayoral and Assembly Responsibilities

Londoners are most likely to say the Mayor has responsibility for public transport
(55%), representing London in Great Britain (36%) and roads (33%). Last year
the top two responsibilities indicated were the same as this year. Furthermore,
co-ordinating the London Boroughs was something more than two in five people
(43%) thought was the Mayor’s responsibility in 2000, while less than three in ten
(28%) now think this is the case.
The environment is cited by almost three in ten residents (28%) as a Mayoral

responsibility. Almost a quarter think the Mayor is responsible for representing
London abroad (23%), and one in five say economic development (17%), and
regeneration (20%) in the Capital are his responsibilities. A similar proportion of
residents think Ken Livingstone is responsible for strategic planning (21%),
police (18%), setting budget’s for Transport, Development, Police and Fire
authorities (18%) and scrutiny of these budgets (17%).
Notably the proportion of people citing each option has decreased since the 2000
survey in all instances. There is a significant increase in the number of people
saying they don’t know; from one in six (16%) last year to nearly a quarter (23%)
this year. This illustrates that there is still considerable communication needed to
clarify the Mayor’s role.
This will need to be focused on particularly types of residents. Women are more
likely to say that they do not know what the Mayor is responsible for than men
(27% and 17%, respectively), as are Londoners under 25 (35%) and those in
social classes DE (36%). Residents in City & East London (35%), Bexley and
Bromley (33%) and Greenwich & Lewisham (30%) GLA constituencies are more
likely than others to say that they don’t know what the Mayor has responsibility
for.
Knowledge of the London Assembly’s responsibilities is lower among residents.

The top responsibility of the London Assembly is thought to be public transport
with one in six (17%) mentioning this. Three in five (59%) Londoners say that
they do not know what it’s responsibilities are, underlining the finding that few
residents feel they know about the role of the London Assembly.
44
Q Looking at this list, please tell me which of these, if any, the London
Mayor/London Assembly has responsibility for?
London Mayor London Assembly
2000 2001 Change 2000 2001 Change
Base: All respondents % % ±% % % ±%
Public Transport 61 55 -6 27 17 -10
Representing London in 47 36 -11 20 10 -10
Great Britain
Roads 33 33 0 18 10 -8
Co-ordinating the London 43 28 -15 25 12 -13
Boroughs
Environment 33 28 -5 20 11 -9
Representing London 31 23 -8 15 9 -6
abroad
Strategic planning n/a 21 - n/a 10 -

Regeneration 28 20 -8 18 9 -9
Setting budgets for 30 18 -12 20 9 -11
transport, development,
police and fire authorities
Police 30 18 -12 20 7 -13
Scrutiny of budgets for 31 17 -14 22 11 -11
Economic development 23 17 -6 18 10 -8
Arts and leisure services 21 16 -5 13 7 -6
Fire and Emergency 26 14 -12 19 7 -12
services
Making appointments to 25 13 -12 17 9 -8
Health service 16 12 -4 11 5 -6
Education 19 11 -8 14 5 -9
Setting council taxes 16 10 -6 14 6 -8
Raising taxes 11 6 -5 10 5 -5
Setting business rates 12 5 -7 12 5 -7
Other 1 1 0 * * 0
All of these 4 5 +1 4 5 +1
None of these 1 1 0 2 2 0
Don’t know 16 23 +7 42 59 +17
45
16 Information Provision
Almost one in five residents (17%) say they feel they are kept fairly or very well
informed about the Greater London Authority. This shows a five point increase
on last year’s figures.
GLA Information Provision

Q How well informed do you think the Greater London Authority keeps you
about the services it has responsibility for?
2000 2001
…very well ...very well
Don’t know informed Don’t know informed
...fairly well ...fairly well
2% informed 10% 2% informed
12% 10% 15%
Doesn’t tell
us much at
all...
Doesn’t tell 26%
us much at 40%
all... ...limited 33% ...limited
51% amount of amount of
information information
Source: MORI
Three quarters (73%) feel that the GLA doesn’t tell them much at all or gives
them a limited amount of information, which is a four point fall on last year’s
figures. These figures indicate that while residents say they know little about the
London Assembly, they feel better informed about what the GLA as a whole is
doing.
Older residents aged over 65 are more likely to say they feel well informed by the
GLA (22%), as do Black (25%) and less affluent residents (21%). Those living in
Lambeth & Southwark (33%) and Ealing & Hillingdon (27%) GLA
constituencies are also more likely to say they are kept very or fairly well
informed about the services the GLA has responsibility for.
16.1 Sources of information

National television and national press emerge as important sources of
information for Londoners. When asked about where residents obtain their
information about the Mayor and the London Assembly, nearly half (46%) cite
national television. A third say national newspapers and local newspapers (33%
each). A further three in ten residents (30%) obtain their information about Ken
Livingstone and the London Assembly from Local and regional television. One
in five (18%) get information from the Evening Standard and one in seven (14%)
say leaflets delivered through the door are their main source of information.
46
Interestingly, residents citing national television as their current main source of

information about the Mayor and the London Assembly, are also the most
satisfied with the way both are doing their jobs (54% and 45% respectively).
One in eight residents say they obtain information from national radio (13%),
local and regional radio (12%) and the newspaper Metro (12%). Small minorities
mention posters (8%) and leaflets and noticeboards in local council buildings
(7%).
The findings show that few people get information from local sources; only 5%
say noticeboards and information points in libraries and other local venues.
While 63% of Londoners say they have access to the Internet at home or work,
only 5% say they obtain their information in this way.
16.2 Information Preferences

The top six current sources of information are also the preferred means by which
residents want to hear about the Mayor and the London Assembly. However,
interestingly, fewer people (35%) say they prefer to get information from national
television, than currently receive their information in this way (46%). A third
(32%) of people would prefer to get their information through a local newspaper,
while three in ten (27%) say they would prefer leaflets through the door,
indicating perhaps a more local focus on preferred information sources.
47
Appendices

Annual London Survey 2001

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Annual London Survey 2001

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Annual London Survey 2001

Londoners’ views on life in the capital

Research Study Conducted for

Fieldwork October-December 2001

Specific issues covered by the survey include:

· Good and bad aspects of living in London;

· The Image of London;

· Priorities for improving London as a place to live ;

· Reasons for moving away from London;

· Priorities for improving transport in the Capital;

· Attitudes towards health services;

· Awareness of the London Mayor, Ken Livingstone;

· Knowledge of Mayoral and Assembly responsibilities.

1.3 Presentation and Interpretation of Data

Total Sum % = total number of responses (e.g. 2000)

All significant differences in sub groups are highlighted in the report.

GLA constituency Local authorities

Londoners particularly like the cultural, leisure and economic opportunities

2.2 The Image of London

2.3 Priorities for Improvement

2.3.2 Community Safety

2.4 The Mayor and the London Assembly

However, Londoners identify a number of issues, particularly relating to the

©MORI/15352 Ben Page

3 Life in the Capital

Satisfaction with neighbourhood

As nationally, satisfaction varies with income levels, with those on household

Q How satisfied or dissatisfied are you with this neighbourhood as a place

3.2 Satisfaction with London

Satisfaction with London

Fairly 53% 51%

Analysis by constituency shows that satisfaction with London as a place to live is

3.3 Is London getting better or worse?

Is London getting better or worse?

3.4 The best things about London

Best Things about living in London - Prompted

Good job opportunities 34% 44

The mixture of people 31% 39

Good nightlife 26% 42

Good range of parks 16% 25

3.5 The worst things about London

3.6 Living in London

Please tell me whether you agree or disagree ….

4 Problems in the Capital

Problems in the Capital

Affordable housing 8 77 +69

Safety for women 16 53 +37

Safety in London 16 52 +36

Safety for children 17 50 +33

Assault/physical attack 22 51 +29

Assault/physical attack because of 28 43 +15

4.1 Cost of living

4.2 Crime and Safety

...London is a City with good cultural and leisure facilities 10 82 +72

...London is a City that is tolerant of different people, such as 8 73 +65

...London is a City that is easy to get around 20 76 +56

...London is a City with good relations between different 21 64

...There is less discrimination on the basis of race or 25 49 +28

...London is an accessible place for people 32 43

...London is a City with good quality 43 41

...London is a a green City 55 37 -18

...London is a clean City 73 19 -54

5.1 Cultural Opportunities