ESCOLA PROFISSIONAL DA APRODAZ

ESCOLA PROFISSIONAL DA APRODAZ Rua dos Mercadores n 76, 9500-092 Ponta Delgada Telefone 296 285 461 Fax 296 285 463 E-mail: geral@aprodaz.com

ESCOLA PROFISSIONAL DA APRODAZ

ESCOLA PROFISSIONAL DA APRODAZ Rua dos Mercadores n 76, 9500-092 Ponta Delgada Telefone 296 285 461 Fax 296 285 463 E-mail: geral@aprodaz.com

ESCOLA PROFISSIONAL DA APRODAZ

We expect you to cover these costs. We expect compensation for the inconvenience caused We cannot accept this and will have to cancel our contract if it happens again. If you do not comply with the delivery terms as agreed in our frame contract,
we will be forced to contact our lawyers.

Im afraid (that) there is a problem with There appears/seems to be a mistake/mix-up Unfortunately, we have a slight problem with One of the pieces had faults!

ESCOLA PROFISSIONAL DA APRODAZ Rua dos Mercadores n 76, 9500-092 Ponta Delgada Telefone 296 285 461 Fax 296 285 463 E-mail: geral@aprodaz.com

ESCOLA PROFISSIONAL DA APRODAZ

ESCOLA PROFISSIONAL DA APRODAZ Rua dos Mercadores n 76, 9500-092 Ponta Delgada Telefone 296 285 461 Fax 296 285 463 E-mail: geral@aprodaz.com

ESCOLA PROFISSIONAL DA APRODAZ

Could you tell me exactly which item was damaged? May I ask if youve tried to use the tracking facility on our website? What seems to be the problem? What is the problem? What exactly is the problem? How can I best help you?

Im sorry to hear that. I understand your situation. I realize this must be frustrating for you. As I understand it, youd like to discuss Weve got a lot of people in the same position Im afraid, but dont worry. Yes, I can understand. I realize this must frustrating for you.

ESCOLA PROFISSIONAL DA APRODAZ Rua dos Mercadores n 76, 9500-092 Ponta Delgada Telefone 296 285 461 Fax 296 285 463 E-mail: geral@aprodaz.com

ESCOLA PROFISSIONAL DA APRODAZ

Ill see to it immediately and personally make sure you get compensation. Are we agreed that youll fax me a copy of the invoice and Ill send you the
missing items today?

So, lets see what we can do. Thats no problem. Ill be glad to help you.

Please accept my apologies for Please be assured that we are doing everything I (very much) regret the inconvenience we have caused. Im sorry to hear that. First of all, let me apologize for the poor service We sincerely apologize for I would like to apologize for the error made by I apologize for the inconvience. Oh, sorry to hear that
ESCOLA PROFISSIONAL DA APRODAZ Rua dos Mercadores n 76, 9500-092 Ponta Delgada Telefone 296 285 461 Fax 296 285 463 E-mail: geral@aprodaz.com

ESCOLA PROFISSIONAL DA APRODAZ

We will, of course, cover the extra cost/reimburse you/arrange for a new

shipment

As a sign of goodwill, I would like to offer. Im sure well sort something out. We will of course send the correct models as soon as possible. I can confirm that you will receive the sensors first thing Friday morning. Ill be happy to refund your money. Today we will deliver you a new item. Ill personally get on the service unit immediately and make sure they take care
of it.

I can assure you that the technician will be on your premises before twelve
oclock.

Ill see to immediately. Ill make sure you get the shipment on time. Well deliver the order to your offices by Friday. Ill confirm you the order form straight away. Ill fax the details and our agreement in writing. Youll receive the right goods tomorrow at the latest.

ESCOLA PROFISSIONAL DA APRODAZ Rua dos Mercadores n 76, 9500-092 Ponta Delgada Telefone 296 285 461 Fax 296 285 463 E-mail: geral@aprodaz.com

ESCOLA PROFISSIONAL DA APRODAZ

You will get the missing shipment within 24 hours. Ill get back to you first thing tomorrow morning about compensation..

Formador:
Carlos Cunha
ESCOLA PROFISSIONAL DA APRODAZ Rua dos Mercadores n 76, 9500-092 Ponta Delgada Telefone 296 285 461 Fax 296 285 463 E-mail: geral@aprodaz.com

Formanda:
Milene Medeiros