DEBRA BARONI Long Beach, California 90802 562-499-6747 (home) * 951-255-3583 (cell) OPERATIONS MANAGER: Logistics, Transportation, KPIs,

Process Optimization Results-driven operations leader with nearly 10 years experience streamlining an d enhancing the performance of complex logistics, transportation, inventory, and service networks for blue chip Verizon. Data research and analysis expert adept at rapidly distilling raw data into focused, usable information to guide strate gic planning and decision making. Highly skilled at identifying and implementing process improvement opportunities based on KPI results. Known for superior rela tionship building and negotiation abilities that drive buy-in from both internal personnel and contracted carriers / vendors behind continuous improvement initi atives. Areas of expertise: ________________________________________ Operations Management * Logistics & Transportation * Continuous Process Improvem ent Strategic Research & Analysis * KPI & Metrics Development * Performance Evaluati on Opportunity Identification * Quality Control * Contract Negotiation * Reporting & Presentations Project Management * Consensus Building * Change Management * Communication ________________________________________ PROFESSIONAL EXPERIENCE VERIZON, Long Beach and Thousand Oaks, California & Irving, Texas * 2001-2010 Fortune 10 telecommunications corporation. Quality & Metrics Consultant (2007-2010 and 2004-2005) Conducted critical analysis of the quality of installation and maintenance activ ities on telecom data circuits, leveraging key performance indicators (KPIs) and other metrics to ensure the consistent implementation of process standards and achievement of performance goals. Published both regular and ad hoc reports for field personnel, managers, and executive leadership outlining metric trends and key points. Facilitated cross-functional examination of root causes and identifi cation of improvement opportunities as well as project managing the implementati on of various change initiatives. * Secured buy-in from resistant managers for metric-based process improvements b y launching trial implementations of recommended processes and building upon / p ublicizing proven successes. * Enabled a landmark reduction in repairs requiring rework (from a high of 6.59% to 4.8%) by creating focused rework avoidance processes. * Cut failure rates of new installations (from 2.64% to 1.96%) in just 1 year by implementing a root cause analysis (RCA) identifying process weaknesses in this area. * Enhanced management's visibility of detailed, underlying metric data, project managing the creation of an online data access tool and authoring a user-friendl y training document to guide proactive management intervention in data-driven is sues. * Recognized for outstanding performance and leadership with selection for prest igious ranking as a Succession Candidate, eligible for instant promotion. DEBRA BARONI * Page 2

________________________________________ VERIZON (continued) Transportation Manager, Verizon Service Organization (2005-2007) Promoted to direct a 3-member analyst team and the business' large annual transp ortation budget in the management of freight carrier contracts in support of the organization's expansive transportation needs. Established and continually asse ssed carrier performance and pricing against quality metrics, providing in-depth reporting to field fleet managers. Continually pursued opportunities to reduce freight costs and create economies of scale. Recruited and negotiated contracts with carriers. * Successfully leveraged advanced analytical and operations management capabilit ies in transitioning into this new focus on contract freight carriers. * Recouped a $250K charge for unspecified fees by uncovering and correcting an a uditing process loophole and by successfully negotiating the cost recovery with the carrier. * Played a key role in the transfer of the corporate transportation function to a third party logistics (3PL) provider, achieving a seamless transition. * Ensured the accurate measurement of service quality and cost savings through t he 3PL provider by leading a team in the creation of analytics and KPIs. * Honored for excellent leadership of the 3PL analytics and KPI team with an eli te recognition award. Inventory Management Specialist (2001-2004) Managed an extensive inventory asset network, driving the efficient accounting f or and distribution of inventory to ensure streamlined business operations while minimizing inventory overages. Continually analyzed field inventory levels and retired equipment to identify reuse opportunities and orchestrate overage return s to the main distribution warehouse. Leveraged a standard barcode system and ov ersaw ongoing field personnel training in effective barcode practices. * Cut the region's field spare part inventory level by nearly 3 percentage point s over 3 years, significantly increasing the accuracy and value of inventory wit h a focused initiative to audit and return spare field inventory back to the mai n warehouse. * Raised the region's compliance with barcode standards from a low of 70% to a b enchmark 84%. * Maintained a standardized, reliable inventory system across a broad regional f ield operation by conducting regular analysis and reporting on barcode complianc e, inventory reuse, and inventory levels. * Overcame initial field personnel resistance to improved inventory management, generating widespread support for proactive inventory auditing by empowering fie ld teams in the decision-making process for identifying spare inventory for retu rn. * Recognized for the effective implementation of this innovative operations plan with selection to the High Value Talent Leadership Initiative. CAREER NOTE: Additional roles include positions as Union Representative & Head U nion Steward while employed as Associate Light Duty Truck Driver & Warehouse Att endant for GTE SUPPLY. Details available upon request. EDUCATION & TRAINING Bachelor of Science in Operations Management & Logistics California Polytechnic State University, Pomona, California Six Sigma Greenbelt Certification (in progress) * Villanova University