Jennifer Rodgers 2597 Gelding Ct NE a Marietta, Georgia 30062 a (404) 428-4239 a jr11788fc@westpo st.

net WORK EXPERIENCE McKesson (formerly Per-Se & NDCHealth) 1564 Northeast Expressway Atlanta, Georgia 30329 Senior Technical Writer Sept. 2001 a" Present * Produce and maintain product documentation including but not limited to design specifications, user manuals/guides, quick reference guides, training materials , proposals, reports, and online help. * High levels of interaction with product team and stakeholders, including produ ct managers, support, QA personnel, engineers to address product usability, reli ability and functionality issues. * Prepare accurate and detailed requirement specification documents, user interf ace guides and functional specification documents. * Support all phases of the proposal development process including review and un derstanding of the RFP opportunity requirements, updating boilerplate, merging o f product write-ups, drafting new content, editing, and rewrites. * Create user interface design prototypes for new pharmacy product development. * Provide regular feedback to Development on bugs, design flaws, and areas of de sign improvement. * Produce, manage, and post web content for product specific websites. * Analyze documentation products and generate initiatives to improve quality, re duce customer service costs, and decrease customer support calls. * Participate in development team meetings to provide estimates on documentation impact, to present feature-specific documentation plans and accept team feedbac k, and to ensure that terms, messages, and concepts conform to existing document ation. * Test software development procedures to verify that applications function acco rding to user requirements. * Create necessary graphics including product screen captures, photos, process f lows and engineering diagrams to accompany documentation.

iFLEET 10 Mansell Court East Roswell, Georgia 30076 Technical Writer May 2000 a" Sept. 2001 * Participated in requirements gathering and produced technical design documen ts. * Created and revised training guides, white papers and processes for internal a nd external customers. * Developed online help and procedures for web applications. * Updated and released Intranet. * Tested, documented and recorded defects for call center applications used to m anage automotive and commercial roadside assistance. CommTech Corporation 929 Eastwind Drive Suite 220 Westerville, Ohio 43081

Technical Writer Sept. 1998 - Sept. 2000 * Created and edited user manuals, training guides for client-server and web app lications. * Developed online documentation, as well as online help systems. * Performed tests on telecommunication applications, documented results, identif ied and recorded system defects. * Coordinated and made all decisions concerning outside printing and distributio n of manuals. * Conducted interviews with various users and technical staff to gather data for documentation. Chase Manhattan Mortgage Corporation 3415 Vision Dr. Columbus, Ohio 43219 Technical Writer April 1998 - Sept. 1998 * Developed ISO 9000 policies and procedure manuals. * Reviewed and tested established procedures for accuracy and completeness. * Provided extensive edits to bring financial services procedures written by oth ers up to department standards. * Interviewed subject matter experts to understand undocumented processes. CoreComm 350 W. Wilson Bridge Road Worthington, Ohio 43085 Ecommerce Specialist Sept. 1999 a" May 2000 * Responded to all inbound/outbound email management needs. * Analyzed and documented ecommerce business requirements. * Created diagrams and process flows based on ecommerce business functions. Warner Cable 1266 Dublin Rd. Columbus, Ohio 43215 Traffic Coordinator Dec. 1995 - April 1998 * Scheduled and invoiced commercials and promotions. * Created, entered and printed client contracts and traffic for 28 cable network s. * Encoded commercials into a master video library on a daily basis. * Calculated possible sell-out situations and actual inventory reports. EDUCATION Master of Science, Technical and Professional Communication Southern Polytechnic State University, Marietta, Georgia A.A.S., Technical Communication Technology, Minor in Microcomputing Columbus State Community College, Columbus, Ohio B.A., Telecommunications, Minor in Advertising Youngstown State University, Youngstown, Ohio PROFESSIONAL ORGANIZATIONS * Senior Member of the Society for Technical Communication (STC)

* Member of the HTML Writers Guild/International Webmasters Assoc. IWA-HWG) * Member of Computer-Human Interaction (CHI) of Atlanta SOFTWARE EXPERIENCE * Microsoft Word, Excel, PowerPoint and Access * HTML/DHTML/XHTML * CSS * JavaScript * Paint Shop Pro * Adobe Acrobat * RoboHELP * Visio * FrameMaker * Dreamweaver * Fireworks * Corel Draw * Adobe Photoshop