Ken Juvelier 157 Holbrook Road 631-739-3891 Centereach, NY 11720 kj118b538@westpost.

net PROFESSIONAL Passionate, energetic Retail Sales Executive with 20+ years success building and aligning SUMMARY organizations to enhance the customer experience and outperform the comp etition. Top producer at Petco, Office Max, Lowes Home Improvement, FYE Stores, Perfumania and Morse Shoe (12 years). Dynamic management career spans roles as D istrict Manager, Regional Manager, General Manager and Sales Manager, accountabl e for 147 stores. * Positive "can do" leadership style, integrating best practices with staff tale nts to create a high-energy sales force with maximized synergy and optimized eng agement. * Consistently demonstrate practical yet imaginative approaches to service deliv ery, workflow management and process improvement. * Turnaround expert, with a solid track record in exceeding quotas, reducing shr inkage, lowering turnover, spending wisely and leading teams to top company rank ing. KEY Sales Management Staffing/Team-Building/Coaching COMPETENCIES Territory Management New Business Development Training and Development Sales Program Implementation Account/Client Management New Product Offerings Customer Service Process Improvement Budget and Cost Control Store Openings Project and Program Management Inventory Management Quality and Compliance Change Management PROFESSIONAL Lowes Home Improvement, Bayshore, NY 2007 - 2010 EXPERIENCE Sales Manager 3 years Motivated team of 19 to generate sales in "Big 3" categories: commercial custome rs, installation and special orders. Oversaw all aspects of the sales cycle, inc luding advertising and program implementation. Supported Manager on Duty and Ser vice Manager programs to maintain smooth operations in $50MM+ store with 200 ass ociates. Key Accomplishments: * Achieved annual sales goals for 3 consecutive years; exceeded YTD profits by 8 %. * Coached team to deliver unparalleled customer service, leading to Top 10 ranki ng region-wide in Customer Focus. * Trained department managers to quickly receive freight deliveries, distribute products to shelves and keep shelves fully stocked at all times. * Executed all multi-page colorful inserts for weekly newspapers (TABS). * Exceeded YTD profits through monthly review and judicious spending. * Validated daily counts/processes, attaining shrink goal of 1.43%. * Store ranked #4 in internal audits regionally. Petco, Patchogue, NY 2005 - 2007 General Manager 2 years Supplied leadership and oversight to 30 person Team in a $6.5MM, 15,000 square f oot store offering live pets, pet supplies and a full service grooming salon. Key Accomplishments: * Grew sales by $800K in 2 years, ranked among Top 20 stores nationwide. * Transformed team culture to one of ownership, accountability and competition. * Trained and coached associates to be more responsive to customers as well as s ell higher margin items and add-ons. * Empowered team to become company leaders in "Item of the Week" sales monthly. * Accurately forecasted both current and future sales. * Maintained 98% in-stock at company target due to daily process adherence, POG compliance and stockroom management. * Achieved shrink goals back-to-back years. * Requested to trained new hires throughout the district on best practices. Office Max, Elmont, NY 2002 - 2004

General Manager 2 years Devised strategies to increase sales in an underperforming $7.2MM office supply store and CopyMax with 35 employees. Key Accomplishments: * Created a new selling environment emphasizing customer engagement, leading tea m to Top 10 ranking. * Grew sales back-to-back years by 21.3% and 16.7%. * Implemented new policies and training, reversing shrink from 7.9% to 1.3%. * Exceeded yearly profit performance by 15%+ over plan. * Point of contact for training new hires in the company. Trans World Entertainment - FYE Stores, Albany, NY 2001 - 2002 Regional Manager 1993 - 1995 3 years Drove sales throughout 147 mall stores in 6 states with 14 direct reports. Previ ously directed $130MM region across 5 formats and 11 states. Key Accomplishments: * Top performer in Mall Division in sales ($270MM), UPT, ADT and sales contests. * Driving force behind new product offerings such as used games, home electronic s and listening/viewing stations. * Opened 16 new stores in 2 years, including first superstore (27,000 square fee t). * Created staffing model for new music/video "combo" concept. * Developed and promoted 3 trainees into District Managers. * Oversaw validation and compliance, achieving shrink goal of 1.6%. Perfumania, Miami, FL 1998 - 2001 3 years Regional Manager (1998 - 2001) Led 7 District Managers in 76 stores across 10 states to generate $53MM in sales . District Manager (1998 -1999) Directed 14 managers, including NY Area Managers, to produce $12MM in sales. Key Accomplishments: * Lowered turnover among 90 associates by 20%. * Spearheaded company's first regional newsletter, motivating employees through listing of news events, contests and sales ranking. * Implemented a quarterly employee recognition program that awarded top sellers. * Improved comparative store sales by 9% and reduced shrinkage from 2.1% to less than 1% in NYC. * Promoted 3 regional managers to District and Training Manager roles. * Achieved lower than company standard shrinkage (0.8% of cost). PRIOR Speedo Authentic Fitness, District Manager - 12 stores/$9MM sales EXPERIENCE Caldor, Assistant Store Manager - $26MM mass merchant 1981 - 1995 Morse Shoe, Inc., Regional/District/Sales Manager (12 years) - 119 s tores/$95MM sales COMMUNITY Eagle Scout and Assistant Scout Master AFFILIATIONS Baseball and Soccer Coach EDUCATION Queensborough Community College, NY Business Administration and Economics