DOLORES A. SLAVEN 2024 South Baldwin #66 * Mesa, Arizona 85209 * 480.747.0197 estpost.

net

* ds11ac332@w

Medical Administration Professional with Hospital and Doctor's Office Experience More than 9 years of health care administration experience in diverse settings. Organizational skills are demonstrated in dedication to increasing efficiency a nd optimizing productivity. Adaptable and professional verbal and written commu nication skills with the ability to effectively interact with doctors, patients and vendors. Team-focused leader who specializes in ensuring team buy-in and ga ining their investment in improvements. Maintain focus and calm to operate effe ctively or make sound decisions in fast-paced, high-pressure environments. Pro ficient in MS Office, MediNotes EMR system and Medisys scheduling system. Knowl edge of HIPAA and JCAHO standards compliance. EDUCATION AND TRAINING Master of Health Administration, University of Phoenix, Phoenix, AZ, 10/2005, Fu ll-time student 2003 to 2005 Bachelor of Arts, Human Service, emphasis on Counseling, California State Univer sity, Fullerton, Fullerton, CA Associate of Science, Medical Assistant and Administration, Denver Technical Col lege, Denver, CO PROFESSIONAL EXPERIENCE Financial Counselor / Front Desk Coordinator 1/2010 to present Arizona Reproductive Medicine Specialists, Phoenix, AZ * Provide financial counseling and present program options for up to 30 patients per day. Oversee all insurance verification and authorization; interact with o r compile correspondence for insurance companies as needed. * Coordinate daily appointment schedule templates for 4 physicians to account fo r patient appointments, procedures and each doctor's meeting schedule using Mysi s scheduling system. * Greet patients, oversee patient check-in/check-out process and collect co-pays . Answer patient inquiries and respond in a timely manner to resolve any issues . Track and coordinate patient referrals. KEY CONTRIBUTIONS * Assess individual patient needs, determine plan to meet their needs and provid e accurate financial information; recognized as "Best in the West" for exceeding multi-treatment plan purchase goal by 33%. * Maintain accurate patient charts and records using MediNotes EMR system. Health Unit Secretary 9/1999 to 1/2010 Banner Baywood Medical Center, Chest Pain Unit, Mesa, AZ, 6/2008 to 1/2010 Good Samaritan Hospital, Telemetry Unit, Phoenix, AZ, 4/2006 to 5/2008 Memorial Hospital, Operating Room Unit, Colorado Springs, CO, 9/1999 to 5/2003 * Organized 8-bed unit at Banner, a 15-bed unit at Good Samaritan and a busy OR at Memorial; maintained schedule board and interfaced daily with doctors, parame dics, other departments and patients. * Coordinated all administrative aspects of each unit patient's care to ensure d octors were able to provide quick, efficient patient care; input physicians' ord ers, assembled charts and ordered or scheduled tests. * Ensured strict compliance with HIPAA guidelines when accessing, conveying or r ecording patient health information; interacted with JCAHO auditors and adhered to strict standards.

* Served as communication liaison between vendors and doctors and made appointme nts at Memorial. * Utilized flexible, professional communication skills and interacted with docto rs, patients and peers KEY CONTRIBUTIONS * Assumed control of scheduling 50+ techs, secretaries and monitor room techs at Good Samaritan; ability to effectively coordinate all PTO and shifts improved c overage and boosted morale in the unit. * Hand-selected to assist with the creation of Good Samaritan's new-hire orienta tion and training program which standardized operations and procedures and impro ved patient care quality. * Facilitated group meetings to promote communication among the staff at Banner Baywood. * Assisted Memorial's OR charge nurse to navigate room assignments for surgical procedures. Additional Experience: Store Manager / Assistant Manager, Specialty / Department Store Retail Chains, 5 + years' experience * Supervised up to 25 personnel to ensure attentive, timely customer service was provided. * Oversaw personnel management to include hiring, training, scheduling, evaluati ons and discipline.