JERRY WINTERS 765 Anderson Avenue, Cliffside Park, New Jersey 07010 201-759-1178 jerrywin367@msn.

com

INFORMATION TECHNOLOGY Performance-driven professional with dynamic leadership experience in operations , interpersonal relations, and information technology. Possess diverse technical expertise driven by rapid learning and effective appli cation of cutting-edge technologies combined with excellent leadership and teambuilding skills with the aptitude to increase staff productivity and lead teams toward a common goal. Demonstrate great ability to learn quickly and handle or work around issues that arise. Competitive Advantage: Able to maintain positive attitude and quickly learn new ideas and conce pts Creative and resourceful thinker complemented with a knack to make sound decisions in difficult situations Strong drive to consistently improve personal traits through job and edu cation experience Constantly praised for getting things done ahead of schedule and going a bove and beyond for the supported people Consistently exhibited diversity and flexibility in providing the highes t level of Executive Support

PROFESSIONAL EXPERIENCE ACE INSURANCE (for IBM) ~ Jersey City, NJ Desk Side Support Technician Mar-Nov 2010 Assumed full responsibility in providing onsite support for 120 users co unted on and entrusted with handling all daily issues in a Windows XP environmen t with Microsoft Office suite as well as Outlook 2003 procuring and configuring of new Lenovo business machines, backup, and reimaging of existing user systems for both desktops and laptops Competently handled all trouble tickets utilizing Maximo ticketing syste m on average closing of about 65 tickets per month Executed exceptional technical skills in identifying and resolving both IMAC and break fix problems Managed and coordinated the Stamford Connecticut location, an environmen t of 70 onsite users and the division CEO remotely three days a week while guidi ng the onsite technician (twice a week) remotely in handling daily issues Provided efficient support of BlackBerry and other handheld devices such as various Windows mobile devices ACE INSURANCE (for IBM) ~ New York, NY Onsite Support Mar-Nov 2010 Chosen to provide onsite support for 170 users, handling all daily issue s, working trouble tickets, handling the Jersey City location remotely (120 user

s) and Stamford Connecticut location remotely and handled assigned remote suppor t tickets from around the US on a daily basis IBM ~ New York, NY Desk Side Support Technician Aug 2009-Mar 2010

Provided efficient service to Ace Insurance and other companies around N ew York City Extensively traveled to oversee daily business for Ace Insurance between their three New York City locations and Stamford Connecticut office being onsit e there two days a week Oversaw other sites, such as Merrill Lynch and Diageo, working as desk s ide technician Ace Insurance (For IBM) ~ New York, NY Lone Technician Aug 2008-Jan 2009 Held full responsibility in handling daily support for 176 users while a ddressing all hardware, software, and network issues Accurately addressed all non-desk side support issues and directed to ap propriate team Utilized professional troubleshooting skills in diagnosing problems with various software packages such as Microsoft Office (Outlook and Excel) JERRY WINTERS Page Two Field Technician IBM ~ New York, NY May 2007-Jan 2009 Performed technical tasks, such as imaging, reimaging PCs, moving user d ata on drives move systems, as well as cross connecting and installing various p ieces of equipment Managed and monitored various projects, such as installing and configuri ng 267 desktop PCs Ensured customer satisfaction by rendering efficient service in various locations in New York City and New Jersey

OTHER EXPERIENCE CLIFFSIDE PARK POLICE ~ Cliffside Park, NJ Special Police Officer/Police, Fire, EMS Dispatcher GENERAL NUTRITION CENTERS ~ NJ, NY, PA Inventory Audit Manager 1998-2000 SUMMIT SECURITY SERVICES ~ Hackensack, NJ Field Supervisor 1998 RICKEL HOME CENTERS ~ South Plainfield, NJ Loss Prevention Specialist 1993-1998 1988- 2005

EDUCATION/CREDENTIALS Computer Networking and Security ~ 2007 HIGH TECH INSTITUTE ~ Jersey City, NJ

TECHNICAL SKILLS SUMMARY Hardware IBM-based PCs, Dell PCs, Cisco Switches, and Routers Software Microsoft Word, Access, Excel, Outlook, Microsoft Exchan ge 2003 Operating Systems MS-DOS, Windows 95, Windows 98, Windows 2000, Windows XP , Windows 2003 Server Windows Vista, Linux Networking LAN/WAN, TCP/IP, DCHP, DNS, Windows Server 2003 Advanced , Windows Networking Infrastructure, Windows 2003 Active Directory, Routers, Pri nters, and other Peripherals