JULIE A. BROWN 6326 Terra Rosa Circle, Boynton Beach, FL 33472 H: 561-733-9444 ~ jb11d51d8@westpost.

net ~ C: 561-441-5948 CUSTOMER SERVICE PROFESSIONAL Results- oriented, innovative, enthusiastic professional with over 15 years of c ustomer service and sales experience in a variety of industries, including healt hcare, social work, and real estate. * Skilled in convincing potential customers to become interested in a service by communicating benefits and looking for solutions to potential roadblocks. * Understands third-party administration, having introduced company to potential provider. * Able to patiently work with potential clients, ensuring their needs are met an d concerns are addressed. * Known for outstanding work history, particularly regarding devotion to clients and company mission. * High level of adaptation to new situations, responsibilities, and industries, as well as their associated challenges. * Exceptional team player with well-honed problem solving, multi-tasking, and an alytical skills. * Superior interpersonal communication skills, particularly regarding sensitive subject matters. * Builds confidence, trust, and respect among professionals, as well as clients. * Awarded April 2006 Renfrew's "You Make a Difference" Award. * Proficient in MS Word, MS Excel, MS Office 2000, Corel WordPerfect, Lotus, AS/ 400, ACT, Print Shop, Outlook, and Internet research. Areas of Expertise Lead Generation ~ Administration ~ Conflict Resolution ~ Private Industry Sales ~ Presentations ~ Group Dynamics Analytical Problem Solving ~ Office Management ~ Interpersonal Relations ~ Soci al Work ~ Medicare Third-Party Reimbursement ~ U.S. Government Support

PROFESSIONAL EXPERIENCE THE RENFREW CENTER OF FL, ADMISSIONS, Coconut Creek, FL 2003 - 2010 The country's first residential eating disorder treatment facility, empowering i ndividuals to actively participate in their own growth and recovery. Program Intake Coordinator: Managed all cases and customer service for prominent eating disorder treatment center, handling all incoming calls and referral emai ls from potential clients, family members, and medical professionals. Oversaw a dmission intake process, ensuring all financial insurance benefits were processe d properly and private payment options were offered to new clients. Generated d aily, weekly, and monthly statistical reports in Excel for senior management to use to ascertain call volume, for inquiry conversions, and to determine if inta ke coordinators were meeting or exceeding monthly goals. * Increased admissions 10% over monthly goals every year by translating service inquiries into secured admissions through active listening to potential clients' needs/hurdles, motivating them forward in admission process, providing ample in formation as reassurance, and giving tours to non-Florida residents. * Obtained additional referrals/admissions by attending professional networking events as substitute for Renfrew Professional Relations Representative, designin

g display table with marketing materials and door prize, and making valuable con tacts for future communication. * Determined and offered innovative solutions to potential patients' objections to moving toward recovery (e.g., financial difficulties) by effectively communic ating with them to assess individual requirements and persuade them to take addi tional steps toward their recovery; increased center's census by 20%. * Instilled trust in patients to ensure they feel that they have taken part in m aking the right decision about their course of treatment by listening effectivel y and maintaining open lines of honest communication. JULIE A. BROWN ~ jb11d51d8@westpost.net ~ PAGE 2 PROFESSIONAL EXPERIENCE (Continued) DEPARTMENT OF CHILDREN & FAMILIES, UNIT 73, Delray Beach, FL 2000 - 2002 This organization protects the vulnerable, promotes strong and economically self -sufficient families, and advances personal and family recovery and resiliency w ith an integrated approach to programs and services as it works to help improve the lives of individuals and families. Family Services Counselor: Managed caseload of 24 involving 45 children who were removed from high-risk environments, counseling and advising parents as to how to rectify these situations. Offered parents referrals to services for a long-t erm positive outcome and eventual reunification with their children or, if solut ions were not possible, termination of parental rights. Attended court proceedi ngs, representing the children and offering expert advice as to how to proceed w ith their care. Situated special needs children and teens in group homes or men tal health residential treatment centers per their individual courses of treatme nt by acquiring ADM funding to cover their admissions. * Situated 15 children in therapeutic homes specializing in meeting their indivi dual needs over two-year time frame; department normally handling placements wa s backlogged, so took over identifying resources/gaining funding. BLOCK VISION, INC., Boca Raton, FL 1997 - 2000 Provider Development/Relations Representative WEICHERT, SHANNON, LUCHS, Bethesda, MD 1985 - 1994 Real Estate Sales Associate EDUCATION UNIVERSITY OF MARYLAND, College Park, MD, Bachelor of Science in Family Studies BARRY UNIVERSITY SCHOOL OF SOCIAL WORK earn 6 credits towards Master Degree Certified Family Services Counselor Franklin Covey course in Time Management Real Estate License in Washington DC/Maryland/FL - Inactive status