NATASHA KASSAR-CHAMBERS 5113 Wayne Avenue, Apt 2 ~ Philadelphia, Pennsylvania 19144 Mobile: 267-581-8193 nk11d5246@westpost.

net SUMMARY OF QUALIFICATIONS Multi-talented professional with over five years of corporate experience. Skille d in customer service and problem solving. Intermediary to advanced MS office an d administrative skills. Proven 10 year track record of multi-tasking and projec t management skills working as a successful small business owner. Graduated with honors and continues to surpass expectations for meeting goals and developing n ew skills. Extremely professional, diplomatic and poised while working under pre ssure. PROFESSIONAL EXPERIENCE OFFICETEAM, Philadelphia, PA 2010a" 2011 Temporary Administrative Assistant for Design Science aMaintained office calendar, databases, consent forms for Usability studies and provided compensation to participants. aCreated a database in Excel to house legal case information, location of file a nd manage report deliverables. aFaxed, formatted, copied, scanned, filed and distributed documents. aAnswered multi-line phone, greeted guests, managed incoming and outgoing mail. aMaintained office equipment, documents, office supplies and snacks for focus gr oups and meetings. aPrepared, logged and edited time sheets in Google office document.

PART TIME PROPERTY MANAGER from Self Employment, Philadelphia, PA 2001 a" Presen t aTransformed low income generating properties with trouble tenants into a sustai nable and respected business. aImproved documentation processes by creating an Excel database which resulted i n better financial management. aReduced cost by separating utilities, replacing equipment, negotiating with con tractors and insurance companies. aNegotiate application processing, lease-signing, rent collection, eviction and tenant turnover activities. aGenerate memos, advertisements, leases, invoices and perform all administrative and customer service duties. aMaintain home office equipment, supplies, filing, in addition to purchasing equ ipment and material for repairs. aExecute quarterly inspections which results in reports outlining observations a nd recommendations. WACHOVIA BANK, Philadelphia, PA 2006-2008 Customer Service Representative (Intl. Wire Investigations Department) aReceived three awards for exceptional customer service within two years and rec eived a bonus every year. aSelected by management to support call center in addition to processing 6 to 8 investigations per hour. aNetworked simultaneously with multiple levels of management, intermediary banks , databases and customers to track, amend and retrieve international wires. aPerformed all mandatory compliance checks and followed bank procedures and laws governing international wires. aDocumented case, problem-solved, and provided timely feedback to customers.

aCredited or debited accounts with wires or fees per results of investigation. aVoluntarily assisted coworkers with case load in order for team to meet daily g oals. PHILLY TEMPS, Philadelphia, PA 2004a" 2006 Temporary Administrative Worker for Radian Guaranty, United Way and PREIT. aVerified attendance for training and made copies of all training materials for instructors. aRegistered students and directed them to training rooms in addition to maintain ing course evaluation database. aCreated and distributed certificates of completion to participants. aManaged and maintained office equipment and supplies for department. aDeveloped, formatted, copied, faxed and distributed documents per project requi rements. aMaintained and organized files in addition to maintaining calendar in Outlook f or all Vice Presidents in department. aPrepared and paid invoices, answered phones, scheduled and prepared conference and training rooms for meetings or training. aFacilitated events planning for office activities and executed all office reloc ation tasks. AIG AMERICAN GENERAL, Philadelphia, PA 2003-2003 Insurance Agent aIncreased client loyalty from 89.5% to 96.75% by improving customer service and skillfully matching the right product to the client. aIncreased Accident and Health sales and became the third producer in region. aDiversified client base to include unexploited marker segment. aPerformed customer service functions on accounts such as, collecting, problem s olving, updating, transferring, consulting and reviewing accounts using Smartpad . VKG ASSOCIATES, INC, Philadelphia, PA 2002a"2003 Computer Instructor aInstructed Microsoft Word, Excel, Typing, Self-improvement, Grammar, Career Man agement, E-mail and Internet classes to clients such as City of Philadelphia and Manor College. aParticipated in Training-the-Trainer sessions which resulted in innovative and successful training methods. aSelected, modified and organized training material that effectively managed cla ss time and learning differences. aAdministered in class assignments and quizzes for feedback on material comprehe nsion. aVolunteered to provide additional sessions to struggling students which resulte d in 100% graduation rate. DREXEL UNIVERSITY LIBRARY, Philadelphia, PA 1997a"2001 Access Services Coordinator (Part time) aProvided Banner systems training to new employees and library patrons. aAssisted security in monitoring activity, managing inventory and alarm systems. aPerformed accounting functions for photocopier, printing and penalty accounts. aQueried databases to assist patrons in locating material in addition to organiz ing and cataloging materials. aManaged the circulation of books, computers and study rooms for library patrons .

AMTRAK, Wilmington, DE 1999a"1999 Database Manager (Co-op) aPioneered the implementation of customized software that generated train diagra ms. aImproved and organized the management and documentation of Amtrak train diagram s by creating an Access database. aParticipated in special projects instrumental to debut the Acela. aSelected by management out of five co-op students to fill a vacant management p osition and participated in off-site software installation projects. aConverted paper documents to electronic format and designed multiple CD labels, covers and CD information sheets.

EDUCATION AND COMPUTER SKILLS DREXEL UNIVERSITY, Philadelphia, Pennsylvania Bachelor of Science in Business Administration with a concentration in Marketing and MIS; Graduated 2001 Xactimate25 Certification and Texas All Lines Adjuster license;2010 Software: Microsoft Word, Excel, PowerPoint, Access, Publisher, Money, FrontPage , Outlook, QuickBooks, FileMaker Pro, SPSS, Visual Studio, Banner, Visio, Intell itracs, CIW, Mobius, EMERALD, J-SYSTEM, SAP R3, Adobe Acrobat & Oracle