PAMELA A. FROMME, BSHA 17357 Lake View Blvd. ~ Mount Vernon, WA 98274 Home: 360-630-5457 ~ Cell: 760-641-9375 ~ pf11d609c@westpost.

net

February 2, 2011 RE: Administration/Clerical/Management/Accounting/Human Resources Dear Human Resources: With solid experience, training, and schooling in administration/ management/ co mpensation analysis bookkeeping management, I am confident that my leadership ca pabilities, flexible expertise, and ability to improve the bottom line will make me a vital addition to any of the roles listed above. Having gained strong skills as a business owner, executive administration/manage r/full charge bookkeeping accounting, I believe that I am exceptionally suited f or the position you are offering. The completion of the BSHA degree has given me a reliable foundation in addition to my work history to employ these assets int o your company. The principles of executive director administration has deeply enhanced my practical experience incorporating administrative and clerical suppo rt for CEO, President , VPs, CFO, Design Team and Sales Managers, including prep aring Excel worksheets, preparing correspondence, making domestic and internatio nal travel arrangements, scheduling meetings, confidential record keeping, incl uding the completion of assigned tasks by assigned deadlines. Attained is a high degree of consensus building, team development, critical thinking and strategic planning while exercising tact, poise and a calm demeanor under pressure. Previ ously in my career, I served in a number of leadership roles ranging from the he alth care industry, real estate industry to car wash services. These unique expe riences developed in the trenches of very competitive industries that have prepa red me to tackle numerous challenges a director incurred on a daily basis togeth er with an emphasis in multiple exceptional computer skill and accounting backgr ound. My resume is attached for your review, and I hope that we may have the cha nce to speak soon regarding this exciting career opportunity. As a short introduction to the attached resume document, I would like to briefly highlight the following qualifications and attributes: * 20-years plus Management experience. * Coordinated resources and operations to ensure optimal department efficiency a nd profitability including patient, customer, provider, and employee sat isfaction for In Home Health Care business. * Three years as a home health executive overseeing a 20-person team with P&L ac countability as well as compliance and administrative responsibilities. * High degree of consensus building while exercising tact, poise and the ability to work independently or providing formulation leadership of team development t hrough proper managerial judgment techniques. * Hands-on expertise as an accounting project manager for Regency Homes and 13year career at 2-Elephant Car Washes, where I was integral to increasing financi al management and service quality. * Negotiable salary requirements with the ability to travel and relocate as nece ssary. I would greatly value the chance to answer your questions and discuss the challe nges that your organization is now facing. I appreciate your interest and consid eration of the attached resume, and I look forward to hearing from you. Sincerely,

Pamela A. Fromme, BSHA Enclosure PAMELA A. FROMME, BSHA 17357 Lake View Blvd. ~ Mount Vernon, WA 98274 Home: 360-630-5457 ~ Cell: 760-641-9375 ~ paf371@hotmail.com Page 1 of 3 Administration/Management QUALIFICATIONS Health Care Administration / Management ~ Home Health ~ Accounting ~ Custo mer Service ~ Compliance Highly seasoned, results-oriented professional offering a diverse career backgro und in health care administration and business management coupled with proven ex perience in home health care. Well experienced in a high degree of consensus bui lding, motivational team development, critical thinking, and exercise judgment; providing leadership direction which supports an aligned approach to achieving t he teams goals and accomplishments in productivity improvements resulting in qua lity outcomes. Big picture vision with excellent organizational multitasking cap abilities in strategic planning and tactical execution through exceptional inter personal and communications skills. Effectively interacts with providers, staff, customers, and patients by means of strong managerial and analytical skills thr ough public speaking and demonstration. Through high degree of business consensu s and knowledge of compliance issues pertaining to the fostering of customer rel ationships, introducing new processes to reduce costs, and diligently controllin g financial management is introduced and coveted. Exceptional computer skills wi th proficiency including Microsoft Office Suite (Word, Excel, PowerPoint), Peach tree, Lotus, WordPerfect, and Timberline. Willing to travel and relocate. Negoti able salary requirements. Additional expertise includes: Customer Relationship Management Systems Microsoft Office Suite, Lotus, Peachtree JCAHO / OSHA / HIPAA / MSDS Hiring, Training & Scheduling Able to work irregular hours as needed under conditions of high stress Quality Improvement Programs Expense Control & Cost Cutting Initiatives Human Resources & Productivity Improvements Health & Safety Procedures Professional appearance and attitude. PROFESSIONAL EXPERIENCE Completed a full-time BS in Healthcare Administration program following the succ essful sale of in home healthcare business. 2005-2010 IN-HOME HEALTHCARE, Indio, CA (2002 2005) Co-Owner Directed and recruited a team of up to 20 employees with oversight of scheduling and HR while ensuring compliance with JCAHO, MSDS, and HIPAA regulations. Manag ed accounting, payroll, and human resources through extensive background in comp uter technology, Microsoft office suite, Lotus suite, and Timberline. Procured i nsurance policies including fleet automobile, medical, dental, medical coding, b illing, and multiple phone lines. HIPPA compliant with patient file procurement and safety while maintaining employee and patient scheduling, establishing healt h care policies and procedures. Oversaw daily administration through exceptional

interpersonal and communications skills encouraging teamwork skills through the motivational development of manicured active teamwork. Utilized mental percepti on, analysis, and organizational skills resulting in the supervision of multiple departments. Steered the delivery of quality family-oriented health care servic es to patients while evaluating staff performance and assessing nursing care to achieve continuous productivity improvements. Designed and delivered training pr ograms, including clinical practice. Advised and supported staff to resolve emer ging issues. Built, implemented, and evaluated plans of care for patients. Manag ed healthcare compliance together with health care safety regulations, infection control policies, and risk management. Designed TV commercials, magazine, and n ewspaper advertising.

Key Achievement Designed and created a high service profitable home health care facility. Spearheaded design of customer, employee relationships, and management systems; that raised revenue and lowered costs 30%. Developed and proposed a 40-hour Assisted Living Administrator Training Program to the California Department of Health and Senior Services (DHSS). Prepared a r esident service needs assessment, service plan, and risk management agreement. C ompleted an interview before the Committee for Assisted Living of the DHSS.

PAMELA A. FROMME, BSHA Page 2 of 3 Administration/Management PROFESSIONAL EXPERIENCE REGENCY HOMES, Palm Springs, CA (1993 2002) Accounting Project Manager / Customer Service Department Oversaw six accounting professionals charged with general ledger, accounts payab le, and accounts receivable. Conducted project analysis, managed budget allocati on, and examined million dollar loan draws. Implemented lien releases and secure d insurance certificates. Interfaced with subcontractors and verified all contra cts and paperwork. Orchestrated OSHA compliance matters and held meetings to add ress safety of issues. Drafted staff schedules, rectified customer complaints, a nd acted as an on-call real estate sales and broker. Liaised to departments such as customer service, real estate sales, pool, landscaping, engineering, and des ign center for prestigious custom home builder. Key Achievements: Executed and administered all accounting duties and record keeping executed and reconciled by computer. Generated millions of dollars in savings by performing statistical analysis and calculations in support of budget allocation. Troubleshoot to resolve the problems or complaints of customers and temporaries . Responsible for accounting personnels job performance. ELEPHANT CAR WASHES, RANCHO MIRAGE / PALM SPRINGS, CA (1982 1993) General Manager/Head Accounting Supervisor Demonstrated strong leadership at two Elephant Car Wash locations while steering the management teams and inspiring high caliber service and maximum efficiency. Managed weekly scheduling of more than 80 employees existing from numerous diff erent departments. Oversaw accounting functions including scheduling, creation

of chart of accounts, general ledger, trial balance, balance sheet, inventory, a ccounts payable, accounts receivable, payroll, and reporting. Directed the compa ny in developing, implementing, and auditing personnel policies and procedures t o ensure the company meets its compliance requirements. Human resources manager enforcing and directing a solid understanding of applicable local, national, and international employment and labor laws within the business and employee unders tanding securing the companys employees receive adequate training on the company s policies and procedures. Maintained exceptional service and ensured swift reso lution to customer issues. Handled material requisition and product/service plan ning. Achieved compliance with OSHA, MSDS, and Workers Compensation requirements . Scrutinized operational reports prepared by the management team. Key Achievements: Transitioned accounting functions in-house which reduced costs and improved fin ancial control. Trimmed costs through careful analysis of expenditures. P&L income and expenditure allocation. Extensive computer skill. Responsible for managers performance through checks and balances. ELEPHANT CAR WASHES (1979-1982) Manager / Assistant Manager Supervised car wash crews and served as cashier. Hired employees, arranged staff schedules, calculated payroll, and prepared daily reports. Resolved customer cl aims, presented training to crews, and motivated sales teams. Performed minor re pairs on tunnel machinery, including welding. Key Achievements: Extensive customer service skills. Built a progressive career marked by successful promotion from assistant manage r to manager. Extensive training and encounters of Customer service, Customer claims responsi bilities. Workmans Compensation claims and schooling. Compiling of OSHA MSDS information and books. Meetings with OSHA Inspectors. PAMELA A. FROMME, BSHA Page 3 of 3 Administration/Management EDUCATION & TRAINING Education: UNIVERSITY OF PHOENIX, Phoenix, AZ BSHA in Health Administration

COLLEGE OF THE DESERT, Palm Desert, CA AA in Business Computers/Accounting/Business Law

SKAGIT VALLEY COLLEGE Emphasis in Anatomy, Physiology, and Biology Medical Terminology

Completion of Pre-requisites for RN certification Training Professional Development: Dale Carnegie Management Seminars Fred Pryor Management Seminars Hanna School Management/Customer Service Workmans Compensation seminar instituted by Employment Development Department (E DD) Unemployment Insurance seminar instructed by EDD HIPPA Certification Personal Development: Secretary Treasurer in High School 1st runner up in Miss Rancho Mirage Pageant United States Junior Ambassador 4 year volunteer at Rancho Mirage Elementary School Church musician playing organ, flute and oboe