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MELVIN AMOS 20228 Macglashan Terrace * Ashburn, VA 20147 * (571) 246-7820 * ma120f70c@westpo st.

net ADMINISTRATIVE MANAGEMENT PROFESSIONAL ADMINISTRATIVE PROFESSIONAL with comprehensive growth and experience in managing all aspects of clerical and administrative support functions. Proven administra tive management skills in streamlining procedures and increasing department effi ciency through establishing objectives, determining priorities, effective time m anagement, and fostering cross-functional relationships. An exemplary track reco rd of success cultivated by an impassioned work ethic should indicate future per formance excellence. Extraordinary capacity to multitask, manage competing prior ities with ease while achieving organizational objectives. Respected team leader with the ability to inspire confidence at all levels. * Clearance Level: Top Secret w/ CI Poly. * Superior technical acumen with A+ and Security+ certifications pending. * Exceptional communication skills with experience acting as company representat ive and first line of contact. * Experienced in the preparation of reports, memos, letters, and other documents using word processing, spreadsheet, database, and/or presentation software. * Project administration experience in coordinating and organizing projects thro ugh all phases of the project life cycle from inception through to completion. * Expense management experience in budget and expense generation, tracking and r econciliation. * Provide administrative and customer support in answering telephones, and assis ting customers in a wide range of administrative issues and inquiries. * Strong planning and organization skills with extensive experience in event pla nning and scheduling, calendar management and coordinating complex travel plans and arrangements. PROFESSIONAL EXPERIENCE STAFF ANALYST/ADMINISTRATIVE ASSISTANT | Ciber Inc., Chantilly, VA | 2010 Provided oversight and leadership in the execution of day-to-day administrative functions in support of office, group, and customer service needs. Represented t he company by answering phones and preparing reports and correspondence in a pro fessional manner. Performed the role of Property Management Officer responsible for the tagging and tracking of government property, documenting the location of all hardware, equipment, and software. * Point of contact for the office on resolving issues related to accounting, hum an resources, purchasing, and in acting as liaison with other departments, exter nal contacts, vendors, and subcontractors. * Compiled and analyzed contract, program, and financial data, preparing and dis tributing finalized results. * Records management responsibility for maintaining accurate and organized recor ds including classified files, forms, payroll, labor, financial, and staff infor mation. * Prepared and processed purchasing requisitions, invoices for consultants and s ubcontractors, and travel and expense reports. * Created a comprehensive training manual documenting processes for future admin istrative personnel. CUSTOMER SERVICE SPECIALIST | Best Buy, Sterling, VA | 2009-2010 Leveraged high-degree of skill in relationship management, analysis, and leaders hip to effectively perform in the role of customer representative, ensuring the highest level of quality service to ensure total customer satisfaction. Delivere

d training to new employees. Responsible for material control and risk managemen t functions, ensuring material is returned to its proper location. BLITZ CAMP COUNSELOR | Community Church, Location | Summers 2006-2009 Provided for the care and counseling of 6th-8th grade middle school students, ac ting as leader and mentor in a structured and safe environment. Organized camp e vents and presentations utilizing technical expertise to coordinate and set up A V equipment. EDUCATION Northern Virginia Community College, Sterling, VA * Associate of Computer Scienc e Candidate (Expected 2013) CompTIA * A+ and Security+ Certificate Candidate (Expected Completion 2011)

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