Nick F Miller 26 Herrada Road Santa Fe, NM 87508 Phone: 505-660-7582 E-mail: nm1210828@westpost.

net

PROFILE: Self-directed and results oriented, customer driven professional with p roven abilities to exceed expectations. A specialist in problem accounts, I have proven ability to identify, prioritize, execute and resolve customer issues. I take pride in consistently being in the top 20% wherever I work and in assisting , training and encouraging my associates. I established my own business and grew revenue to almost 35K in one year. I evaluated accounts, implemented a plan and more than doubled revenues in one year. AREAS OF EXPERTISE * Accounting Principles* CAD/Diagramming* Marketing* Sales * Budgeting* Custome r Service* Profit and Loss* Strategic Planning PROVEN ACCOMPLISHMENTS Managed the largest territory by volume in the Seattle district. Pitney Bowes wa s starting to lose copier revenue because the territory was not being serviced p roperly. Reviewed and implemented proper supplies for each customer. Developed a nd systematized supply room. Instituted Service Representative assistance and sp ecific training for the account. Increased copier count by 23 rental units by su bmitting interested customers to the Sales Representative. RESULT: Two letters o f appreciation. Helped transform a problem account into a success. Increased cus tomer satisfaction dramatically. Kept nearly 250K in assets from being lost. Revitalized a previous profitable route. This is a route where most daily revenu e should have been at least $1,400, but was running at less than half that amoun t. Neglected customers were dropping service. New avenues of revenue were not be ing explored. Assessed and initiated a plan to reach goals. RESULT: By 6 months increased revenue by 141% on average and more than doubled buying customers. Mor e than doubled previous revenue. More than doubled customer base. Replaced 35-year retiring service professional. The territory had been stable fo r sometime without generating additional income. Revenue was flat. Updated proce dures, documented instructions on equipment that lacked manuals and listed proto cols for each customer. Instituted several larger projects and many smaller ones to increase revenue. RESULT: Clarified customer and equipment information and i ncreased revenue by nearly $70K. Collaborated with the man who pioneered the industry and wrote the first book on Rebound Exercise. Rebound Dynamics developed and sold a proprietary exercise un it beyond anything available at that time. Our presentations entertained and inf ormed service club members throughout the US. Set up a callback service for cust omers who had additional questions answered. Trained new associates. RESULT: Str engthened and supported growing business by helping as needed. Attained #2 rank in total sales. Resolved training issues by replacing the person who was doing the training. Del ay on being sent out on the road. Also offered to make the travel calls to help fill the schedules. Learned new skills. Helped the business stay profitable.

EDUCATION Vocational / Massage License - Brian Utting School of Massage Some College Coursework Completed / General Studies - Western Washington Univers ity

Nick F Miller 26 Herrada Road Santa Fe, NM 87508 Phone: 505-660-7582 E-mail: nm1210828@westpost.net

POSITIONING STATEMENT: A challenging position in Sales and/or Service with an op portunity to advance. PROFESSIONAL HISTORY Advanced Field Services Santa Fe, NM 2007-2010

Property Inspector * Managed Santa Fe area territory. Worked mostly part-time. * Mastered proper procedures, completed assigned work on time and accurately for residential insurance inspection properties up to $2.5M in value. Provided comp lete details for QA and Underwriting. Diagram properties and provide digital pho tos to specifications. * Updated workload daily. Phoned appointment based inspections within 24 hours. Routed Exterior Surveys and any High Value inspections when scheduled. Uploaded inspection observations, diagrams and photos. Schwans Sales Marshall, MN 2003 - 2008 Route Manager * Managed assigned route and revitalized from average of approximately $600 a da y to a little over $1,400 on average. * Responsible for company assets including a $50,000 truck and over $10,000 in p roduct. Meeting all sales requirements. * Set up deliveries for the day, visited private and commercial accounts, prospe cted for new customers. Mosler Inc Hamilton, OH 2000 - 2003 Field Service Rep * Northern New Mexico accounts except for the 4 corners and $400,000 in assets. * Responded to customer emergencies 24/7. Generated leads for the sales represen tative. * Performed preventative maintenance, responded to service calls, scheduled inst alls and removal of equipment when needed. Compassion In Action Los Angeles, CA 1998 - 2003 Supervisor * Assisted, developed and participated in training events. Led fund raisingNick F Miller 26 Herrada Road Santa Fe, NM 87508

Phone: 505-660-7582 E-mail: nm1210828@westpost.net

PROFILE: Self-directed and results oriented, customer driven professional with p roven abilities to exceed expectations. A specialist in problem accounts, I have proven ability to identify, prioritize, execute and resolve customer issues. I take pride in consistently being in the top 20% wherever I work and in assisting , training and encouraging my associates. I established my own business and grew revenue to almost 35K in one year. I evaluated accounts, implemented a plan and more than doubled revenues in one year. AREAS OF EXPERTISE * Accounting Principles* CAD/Diagramming* Marketing* Sales * Budgeting* Custome r Service* Profit and Loss* Strategic Planning PROVEN ACCOMPLISHMENTS Managed the largest territory by volume in the Seattle district. Pitney Bowes wa s starting to lose copier revenue because the territory was not being serviced p roperly. Reviewed and implemented proper supplies for each customer. Developed a nd systematized supply room. Instituted Service Representative assistance and sp ecific training for the account. Increased copier count by 23 rental units by su bmitting interested customers to the Sales Representative. RESULT: Two letters o f appreciation. Helped transform a problem account into a success. Increased cus tomer satisfaction dramatically. Kept nearly 250K in assets from being lost. Revitalized a previous profitable route. This is a route where most daily revenu e should have been at least $1,400, but was running at less than half that amoun t. Neglected customers were dropping service. New avenues of revenue were not be ing explored. Assessed and initiated a plan to reach goals. RESULT: By 6 months increased revenue by 141% on average and more than doubled buying customers. Mor e than doubled previous revenue. More than doubled customer base. Replaced 35-year retiring service professional. The territory had been stable fo r sometime without generating additional income. Revenue was flat. Updated proce dures, documented instructions on equipment that lacked manuals and listed proto cols for each customer. Instituted several larger projects and many smaller ones to increase revenue. RESULT: Clarified customer and equipment information and i ncreased revenue by nearly $70K. Collaborated with the man who pioneered the industry and wrote the first book on Rebound Exercise. Rebound Dynamics developed and sold a proprietary exercise un it beyond anything available at that time. Our presentations entertained and inf ormed service club members throughout the US. Set up a callback service for cust omers who had additional questions answered. Trained new associates. RESULT: Str engthened and supported growing business by helping as needed. Attained #2 rank in total sales. Resolved training issues by replacing the person who was doing the training. Del ay on being sent out on the road. Also offered to make the travel calls to help fill the schedules. Learned new skills. Helped the business stay profitable. EDUCATION Vocational / Massage Licensure - Brian Utting School of Massage

Some College Coursework Completed / General Studies - Western Washington Univers ity

Nick F Miller 26 Herrada Road Santa Fe, NM 87508 Phone: 505-660-7582 E-mail: nm1210828@westpost.net

POSITIONING STATEMENT: A challenging position in Sales and/or Service with an op portunity to advance. PROFESSIONAL HISTORY Advanced Field Services (CIS) Santa Fe, NM 200 7-2010 Property Inspector * Managed Santa Fe area territory. Worked mostly part-time. * Mastered proper procedures, completed assigned work on time and accurately for residential insurance inspection properties up to $2.5M in value. Provided comp lete details for QA and Underwriting. Diagram properties and provide digital pho tos to specifications. * Updated workload daily. Phoned appointment based inspections within 24 hours. Routed Exterior Surveys and any High Value inspections when scheduled. Uploaded inspection observations, diagrams and photos. Schwans Sales Marshall, MN 2003 - 2008 Route Manager * Managed assigned route and revitalized from average of approximately $600 a da y to a little over $1,400 on average. * Responsible for company assets including a $50,000 truck and over $10,000 in p roduct. Meeting all sales requirements. * Set up deliveries for the day, visited private and commercial accounts, prospe cted for new customers. Mosler Inc Hamilton, OH 2000 - 2003 Field Service Rep * Northern New Mexico accounts except for the 4 corners and $400,000 in assets. * Responded to customer emergencies 24/7. Generated leads for the sales represen tative. * Performed preventative maintenance, responded to service calls, scheduled inst alls and removal of equipment when needed. Compassion In Action Los Angeles, CA 1998 - 2003 Supervisor * Assisted, developed and participated in training events. Led fundraising effor t that net $2,300. Supervised all volunteers at the Seattle VA. * Responsible for accuracy and timeliness of the National database. Coached volu nteers and made sure needs and concerns were addressed. Collaborated with the st eering committee to create chapter charter, co-authored the business plan, ensur ed chapter was completed on time per National request. * Answered phone calls from other volunteers. Communicated regularly with the VA

to verify their status. Provided bedside work at the VA and elsewhere. Self Employed Seattle, WA 1993 - 1999 Massage Practitioner * Led marketing effort to jump start business. Managed all business operations. Grew business from 0 to almost $35K the first year. * Scheduled sessions, communicated with other providers when referred. Followed up with clients when needed and assured * Quality of service. Participated frequently in continuing education. * Updated massage log. Traveled to location. Advised customers on massage issues . Nick F Miller 26 Herrada Road Santa Fe, NM 87508 Phone: 505-660-7582 E-mail: nm1210828@westpost.net Pitney Bowes Seattle, WA 1986 - 1993 Field Service Rep * Supervised and serviced the $250K University of Washington copier account. * Managed rental equipment, supplies, organized the supply room and coordinated help from floating service representatives Consulted and collaborated with the University Copy/Duplicating department. * Performed Preventative maintenance, monitored service calls, communicated with customers. Rebound Dynamics Lynnwood, WA 1985 - 1986 Sales and Public relations * Assisted in training new sales representatives. * Met or exceeded weekly sales goals. Developed and delivered at least 10 presen tations a week to service organizations throughout the US. * Verified time date and location with club president. Staged presentations and recorded daily sales. Educated customers to the benefits of Rebound Exercise and answered questions.