Customer Service / Management ____________________PROFILE____________________ Two years of experience in management, budget preparation, and profit, loss res ponsibility,

sales, strategic planning, customer service, employee supervision a nd development, and related administrative duties. Well-developed communication skills demonstrated through successful interaction with customers and staff, pro duction of detailed written sales and budget reports and projections, and the ab ility to establish and maintain professional relationships. Customer service professional with six years experience interacting with the pub lic. Highly qualified in service-based, hospitality positions requiring an empha sis on customer satisfaction in a fast-paced environment. Strong team player and leader. A proven and verifiable record for utilizing strong technical and inter personal skills to enhance organizational efficiency and profitability. Committe d to quality performance with an ability to learn new procedures quickly. ____________________ACCOMPLISHMENTS____________________ * Scheduled regular staff training to enhance product knowledge, improving custo mer service. * Conducted personalized tours for new employees as part of the orientation prog ram. * Efficiently operated copy and fax machines to reduce equipment misuse. * Designed comprehensive filing system, reliably filed and retrieved confidentia l records. * Promptly answered telephone calls to reflect professional corporate image. * Plan, direct, supervise, and evaluate workflow processes, ensuring highest lev els of customer service, accuracy, and time compliance. * Direct all aspects of staffing, personnel policy, facility maintenance, and cu stomer service. * Developed a thorough understanding of operating cash registers, and other comp uterized equipment within the store. * Provided a high level of customer service and client relations based on outsta nding communication and interpersonal skills. * Processed and received customer payments for goods by cash providing correct c hange as required. * Priced items and rotated stock by bringing old stock forward on shelves during quieter times. ____________________EXPERIENCE____________________ 2009 - 2010 - Manager SouperSalad, Augusta, Ga Earned a reputation as a valuable and cooperative coworker by: being fair, hones t, and willing to help others when needed; effectively resolving conflicts at ap propriate times; and assisting new managers and other staff to become familiar w ith policy and operations. Helped prioritize work schedules and delegated assign ments. Designed custom spreadsheet programs for internal use as well as for clie nts. Dealt tactfully and effectively with difficult customers. Computer literate . Proficient in Microsoft Excel. Experienced manager with excellent team abiliti es. Established efficient office procedures, record-keeping, and invoicing syste ms. Effective written and verbal abilities. * Greeted visitors at Corporate Headquarters * Managed reception, typing, telephone inquiries, filing, daily banking, mail re ceipt and distribution * Greeted customers, answered inquiries, provided information, resolved problems , and handled various administrative activities 2008 - 2009 - Supervisor Quiznos, Augusta, GA

Communicated with customers daily. Communicated information clearly and accurate ly. Committed to the assistance and support of others while maintaining a cheerf ul and helpful attitude. Built rapport with customers through effective and prec ise communication. Handled customer inquiries and complaints. * Prepared items for each course on the menu * Operated all bread production machines * Worked nights to prepare kitchen for the next day's business * Placed food orders for the following day * Performed sanitary compliance inspections of commercial food producing facilit ies located throughout the company * Performed under pressure in a fast-paced environment * Cleaned and closed kitchen nightly * Calmly and effectively handled crisis situations * Highly motivated to expand knowledge and skills * Competent in all kitchen operations * Ability to work well under pressure * Hired, trained, and supervised kitchen staff 2005 - 2006 - Supervisor Ihop, Augutsa,GA Managed daily operations of dining rooms. Effective in stressful situations. Hel ped prioritize work schedules and delegated assignments. Dealt tactfully and eff ectively with difficult customers. Experienced manager with excellent team abili ties. Established quality standards. Excel at organizing, coordinating, and mana ging projects. Closely coordinated with all departments to ensure smooth operati on. Areas of direct responsibility include supervising the floor with 10 or more employees at a time. * Received, counts, and stored stock items and recorded data, manually and using computer * Knowledgeable in computer software, hardware and procedures ____________________EDUCATION____________________ 2008 - H.S. Diploma, General Cornerstone Christian, Townsend, GA ____________________SKILLS____________________ * Supervision * Problem Resolution * Supervising Management Teams * Strategic Planning and Growth * Records and Information Management * Office Administration * Back and Front Office Operations * Safety Inspection * Customer Relations * Community and Customer Service * Stock Control and Ordering * Recruitment and Training * Regular Food Rotation