Maureen Malone 525 Oceanview Avenue Palm Harbor, FL 34683 (727) 692-7789 WORK EXPERIENCE June 2008- Feb

2011 Physicians Independent Management Services Billing and Customer Service Manager- manage 10 employees, working with a billin g company that has had up to 13 clients. Assisted in implementing an electronic billing system to improve efficiency, reduce costs, increase cash flow and more efficiently manage the complex revenue and payment cycle process. Produce billi ng reports as part of month end packages to track payer buckets. Created polici es for departments so employees are aware of the expectations of their jobs. Wo rk with doctor's office with patient issues. Work with crystal reports September 2007- May 2008 Oncology Physicians Business Office Manager - 6-doctor office that billed both medical and oncology radiation therapy. Managed team of 9 that worked all area of revenue cycle from coding, charge entry, billing claims both electronically and paper HCFA's. Man aged cash posting/balancing team, as well as, outstanding A/R. Duties also incl uded scheduling, hiring, and getting payroll ready for processing. Scheduled tr aining courses for team to stay current with courses needed to perform job funct ions. Worked with financial team and pharmaceutical companies to help patients with co pays and co-insurance. November 2003-August 2007 Morton Plant Mease Heatlh Services In October, 2006, I was hired as the Patient Access Services and Business Office coordinator at MedSpecialists Imaging Center, an innovative joint venture betw een Morton Plant Mease and radiologists. Not only do I oversee the daily functio ns of the center, I also was instrumental in working with insurance companies an d upper management to insure that our managed care programs were in place. I am responsible for scheduling, obtaining authorizations, registering and working wi th all insurance plans. I also created an excel spreadsheet to monitor our day t o day business. In March, 2005, as a request from upper management, I transferred laterally to C arlisle Imaging Center where I supervised 9 employees. My job functions remained the same, however, due to long waiting times, I was the liaison between staff a nd customer complaints. I also assisted with placement of team members in the A mbulatory Patient Access Services Rep Pool. In November, 2003, I was hired as the Patient Access Services coordinator at Tri nity Outpatient Center. I supervised a team of 6 members and I worked closely wi th the Imaging Manager and technologists. In my position, I was responsible for scheduling, obtaining authorizations, registering and working with all insuranc e plans. I was responsible for training new team members in all phases of the jo b, as well as training current employees in any new programs. I managed team mem bers' request for time off and worked with pool members when coverage was needed . I was also responsible for ordering departmental supplies, forms, and uniforms , petty cash management and maintaining the daily deposits. Lastly, I helped ref ine the One Call program, which worked closely with the doctors and their staff to develop better customer service for their patients. June 2002-Nov 2003 BayCare Health System I was part of a team that was responsible for the billing for all Morton Plant M ease Hospitals. This department was responsible for governmental and commercial billing as well as secondary claims. I worked with DDE and SSI and reported the results in an Excel spreadsheet. I also communicated with hospital representati ves if any additional information was needed to file and satisfy claims in a tim ely manner.

1992-2004 Office Management-Palm Harbor, Florida I owned and operated a billing service that filed insurance claims for doctors. I verified insurance, obtained authorizations and worked collections for patient s and insurance. In this business, I assisted the doctors in credentialing and t raining their office staff in areas of registration, scheduling, front desk oper ations and customer service. 1990-1992 Developmental and Family Resources As the office manager for 6 doctors, I trained office staff, posted services/pay ments, filed insurance, mailed statements, worked collection accounts, typed re ports and answered a multi line phone system. EDUCATION Palmetto High School 1969-1971 Miami Dade Jr College 1972-1973 TRAINING Excel I and II Word Baycare Quality Achievement Program 1001 Ways to Reward and Recognize COMPUTER SKILLS Various billing software IDX Misys, EDM Excel Word