Robert Lee Williams III Senior Customer Service Engineer Telecommunications 693 Low Meadow Drive Evans, GA.

30809 Home: (706) 650-1157 Cell:(706) 726-7967 Office Fax: (706) 210-8138 rw1299830@westpost.net

Professional Experience * 11+ years in the telecommunications industry * 20+ years in the electronics and customer service field Specific Systems Experience * Avaya Media Servers o 8100, 8300, 8300b, 8400, 8500, 8500b, 8510, 8700, 8710, 8720, 8730, 8800 * Avaya Gateways o G150, G250, G350, G450, G600, G650, G700, * Swithches o P110, P120, P130, P220, P330, P332, P460, P550, P580. C360 converged Stackable Switch, C460 converged Multi Layer Switch. * PBX Systems o Definity G1,2,3 series. Definity ECS. Definity Prologix. Definity servers. IP office. Partner ACS all releases. Merlin legend, Merlin Magix, Merlin 1030/3070, Merlin 206,410,820. Spirit 308/616, Spirit 1224/2448. System 85. * Routers o X330 WAN multiservice WAN Access Router Module. Cisco. * Voice Mail Systems o Octel 100, 200, 250, 300, 350. Intuity, Intuity Audix, Intuity Audix LX, Intui ty Conversant Call Attendant, IA770 Intuity Audix. Modular Messenging. Merlin Ma il. Partner Mail * Paging o Bogen. Pagepac. Paging PoIP. Amplifiers. Speakers

Avaya (Formerly Lucent Technologies) Senior Customer Service Engineer August 1998 to Present * Install, maintain, upgrade, repair, and program any and all communication equi

pment from Avaya or Avaya supported equipment. * Ability to respond to customers needs in a timely and professional manner. * The ability to listen to a customer situation and make an intelligent analysis of the problem, form an action plan from the information, repair the equipment and provide excellent customer service. * Work autonomously with little to no supervision. * Coordinate and plan work loads according to their degree of importance. * Meet and coordinate with customers about future projects or existing projects. * Maintain an adequate parts inventory for job preparedness. * Proficient in: Windows, Linux, Excel, Word, Unix and many other software progr ams related to Avaya telecommunications. * Ability to obtain, status, and complete trouble and service order assignments from mobile equipment (Treo, Blackberry) Ikon Office Solutions Service Supervisor June 1989 to August 1998 * Manage and evaluate the performance of six technicians. * Manage and oversee the day to day operations of over 600 office machines locat ed at the Medical University of South Carolina and the Charleston Naval Base. * Responsible for maintaining equipment inventory and supplies for the Medical U niversity of South Carolina and the Charleston Naval Base. * Assist technicians with troubleshooting equipment problems and solving custome r issues. * Write performance reports for technician evaluations. Big Bend Community College Media Maintenance Technician April 1985 to April 1989 * Responsible for maintaining Big Bends Media equipment which includes: Typewrit ers, Tape Recorders, Overhead Projectors, Ditto Machines, Printing Presses, Copy Machines. * Responsible for traveling throughout Germany to the various Army Bases to perf orm these repairs and troubleshooting tasks. * Performed courier tasks in addition to maintenance responsibilities. * Worked side by side with Big Bends Administrators with issues involving the me dia department.

United States Air Force Aircraft and Early Warning Radar Repairman June 1979 to April 1985 * Responsible for performing maintenance, repair, troubleshooting and preventati ve maintenance on several different Radar Systems for the USAF. * Proficient on AC and DC Circuitry, Servo Systems, Motors, Electron tube system s, Solid State Devices, Amplifiers, Oscillators, RF Propagators, Digital techni ques, Electromechanical Devices, Transmitters, Receivers, Power Measurements, Po wer Supplies, Signal Processing Units, Antennas, RF Devices, IFF/SIF Equipment, * * * * Performed Preventative maintenance on all equipment Checked for minimum performance standards Used approved communication /electronics corrosion control procedures Made visual inspections of equipment

* Used circuit diagrams with systematic troubleshooting techniques to locate fau lts * Repaired cables with proper soldering techniques * Honorable Discharge Education Big Bend Community College Bad Kreuznach, Germany Courses toward BS 1986 - 1987 College of Charleston Charleston, SC Courses toward BS 1992 - 1993 Augusta State University Augusta, GA Courses toward BS 1994 - 1997

Avaya Certified Associate (ACA) with IP Telophony Comptia A+ Comptia Network+ Microsoft certified Professional (MCP) 2000\2003 Server Avaya Certified Associate (ACA) with IP Office Linux (Level 1/ Linux Plus) Federal Bureau of Investigation Top Secret Clearance - 1998 to Present Communication Workers of America - 1998 to Present