Phillip Guld 200 Karen Circle Apt 313Ridley Park, 19036, Pennsylvania, US Mobile Phone: 4844708492 Secondary Phone:

E-mail: pg12a32d6@westpost.net OBJECTIVE To obtain a position that will enable me to use my strong, adaptive troubleshoot ing skills, provide excellent computer support and use my ability to work well w ith customers. WORK EXPERIENCE On Call Computer Repair May 2006 - present Personal | 19078 Computer/IT Services Basically an In-Home Technician. I have been offering my services to the county for a few years and I respond to calls to customers' homes. Computer Diagnostics and Repair, Customer Support Engineer May 2010 - February 2011 Excel Micro | 19033, Folsom, PA Internet Services Tier One support for end-users of various services that often included troublesh ooting email flow issues and Exchange servers, configuring Outlook and other ema il services. My tasks were to answer request, issues and questions either by phone or email. Common requests and issues pertained to email flow issues such as not coming or going, receiving spam, encryption, Exchange configuration and maintenance and is sues with various computer softwares such as Outlook and webservices. Network Troubleshooting, Troubleshooting, Simple Network Management Protocol, TC P/IP and Exchange, microsoft products, Phone Etiquette, Customer Support, Lead Firedog Technician September 2006 - September 2008 Circuit City | 19064, Springfield, PA Computer/IT Services Computer Repair Technician and Team Leader. I led a team of three technicians in repairing, evaluating, and maintaining the personal computers that come in from their customers. My job consisted of comput er troubleshooting, hardware maintenance as well as software maintenance. I had started from a salesperson in the beginning and within 1-2 months I was pr omoted to Technician level without any certification. I was promoted quickly by demonstrating my proficiency with troubleshooting and repair. I was continually recognized for my work by the original and was soon promoted to lead Technician. Computer Diagnostics and Repair, Computer Consultation, Computer Maintainance, Automotive Mechanic/Technician January 2004 - January 2008

Mekenney's Automotive Service | 19061, Boothwyn, PA Automotive Sales and Repair Services Working with other mechanics in repairing all the completely different issues in many different kinds of automotive manufacturer's. I have worked with this company for a few years coming in as needed and called. I have learned the tricks of the trade by watching the others and just adapting the processes. The job requires a lot of problem solving and deducing situations which comes naturally to me from the Computer Repair Industry. The job is alway s interesting in the fact that almost every case is different and occasionally r equires a hard process of trial and error and eliminating potential causes becau se of this it is a time consuming process. However, the job has lead me to new w ays of thinking and allows me to even repair my own car. Automotive Repair, Problem Solving, Independance, Leadership, EDUCATION High School or equivalent, Computers, January 2004 - June 2008 Ridley High School | Folsom, PA General High-School. SKILLS Computer Repair Expert Network Administrator Intermediate Computer Maintainance Expert Problem Solving Expert Knowledge of Technology Terms Expert Customer Service Expert Network Diagnostic, Maintenance, and Troubleshooting Expert Written and Verbal Communication Expert Ability to instruct end-users with computer and presentation skills Expert INTERESTS Building and maintaining my computers. Building home networks. Making websites.