JERRY TURK 9 Cherry Street Homer, NY 13077 607-749-2379 jt12b8b7c@westpost.

net

PROFESSIONAL SUMMARY Industrious, self-motivated professional with 20+ years experience in fast-paced retail and manufacturing environments requiring extensive customer service, varied assignments and inventory control. A thorough, dependable and enthusiastic contributor with a high-energy work ethic, dedication to teamwork and commitment to performance excellence. * Approach all customer support issues with a positive attitude, patience, flexibility and an acute sense of urgency. Highly responsive to changing needs. * Keen aptitude for both learning and applying new concepts quickly. * Proactive problem solver, applying experience and sound judgment to anticipate problems and prevent issues from escalating. * Solid understanding of the importance of being a team player in work environments, as no one person could handle all vital tasks alone. PROFESSIONAL EXPERIENCE CORTLAND LINE FACTORY STORE; 2000 - 2010 INVENTORY CONTROL CLERK; 1983 - 1995 22 years Maintained inventory and provided comprehensive support to customers of this fishing supply store (specialty was fly fishing/tying), both in person and via phone. Guided customers through the process of acquiring fishing licenses and issued as many as 10 licenses per day, each requiring state reporting, adherence to different rules/procedures and computer processing. Answered customer questions, tracked down order status and controlled claims. Bonded employee. KEY ACCOMPLISHMENTS: * Consistently recognized for willingness to listen to customers and determine their real needs. Responsiveness resulted in many repeat customers. * Conducted inventories each year and replenished shelves/resolved discrepancies. * Assisted staff in pricing and creatively displaying a wide variety of merchandise. * Applied Excel knowledge to copy approx. 20 "if" sheets off the computer each month. HESS EXPRESS MART; 1992 - 1999 RETAIL ASSOCIATE; 7 years Serviced customers and performed multiple tasks at one-stop retail store with gas and deli operation. Handled cash register, lottery tickets and checked IDs for liquor and tobacco purchases. Stocked all shelves and coolers and performed light custodial work. KEY ACCOMPLISHMENTS:

* Entrusted to monitor fuel tank levels after each shift using special equipment. * Utilized strong organizational skills to adapt to constantly shifting priorities. * Consistently handled crisis situations in a calm and capable manner. CORTLAND LINE FACTORY STORE; 1983 - 1995 INVENTORY CONTROL CLERK (see above); 12 years JM MURRAY CENTER; 1982 - 1983 SMALL BENCH ASSEMBLER; 1 year Played vital role in helping handicapped clients learn new skills and jobs. Praised for caring, proactive approach, teamwork and teaching skills. TECHNOLOGY MS Office Suite, Windows