A. Charles Kupolati 10205 Marlboro Woods Drive Cheltenham MD, 20623 (240) 681-3197 ak12d9fe8@westpost.

net

Automotive Fleet Operations Manager Twenty-two years successful customer service management experience within the au tomotive industry; proven track record meeting challenges and creatively solving of problems. Extensive knowledge of automotive warranty policies and procedures . Decisive hands a"on manager with an interactive management style able to lead several Parts and service teams and administrative staff. Ability to motivate e mployeesa performance levels and develop rapport with diverse audiences; excell ent employee relations. Developed excellent product and service knowledge throug hout career. Computer-literate with experience of Microsoft office. Broad-based responsibilities and knowledge include: aCustomer Service aProblem solving aLeadership, Supervision, & Training aService Repair Analysts Revenue) aSafety & Quality Control y aWarranty Expertise cedure Product Knowledge Conflict Resolution Team Building Service Accounting(Expenses/ Technical Knowledge/Efficienc Operational Policies & Pro

PROFESSIONAL EXPERIENCE FLEET DISTRICT OPERATIONS MANAGER- ADVANTAGE C 1994-2010 SALES & MARKETING, Washington, D

aExceeded goals of parts, accessories, and service objective with 85%; developed fully qualified and profitable dealers parts and services organization. aEducated sales and service technique, product knowledge, territory and account management also company policies; excellent Parts and Service inventories manage ment and financial analysis skills. aProvided dealerships personnel with parts/accessories Sales and Service history reports; implemented an effective plan on improving CSI within their assigned d istrict; provided motivational training, provided feedback and worked as a team with sales and service counterpart to achieve all regional objectives by minimum 95%. aSales and service driven, customer focused; ensured effective dealer and custom er warranty process; resolved complaints and possible legal actions; provided tr aining and counseling to dealership personnel to prevent potential lemon law.

BUDGET ANALYST- INTERNATIONAL HERITAGE, Lagos, Nigeria 1992-1994 My responsibilities included but were not limited to: Generated and implemented first two-year corporate plan for systems development

and computer utilization aConducted trade research aReviewed planning as it relates to budgets. aCoordinated finance management

WARRANTY ANALYST- CHRYSLER MOTORS-Detroit, Michigan 1989-1991 aInterfaced with regional management to assure effective warranty implementation and expense control; reviewed work orders of warranty items submitted for reimb ursement. aEnsured work was completed according to Chrysler, Warranty procedures prior to approving reimbursement; developed, approved, administered and updated all polic ies relating to warranty; worked on Manual Labor time schedule. aDeveloped and monitored Warranty Department budgets; functioned in internationa lly supported or cross-functional teams to devise research in order to check the competence and validity of new technology. aMonitored engineers, technical staff and the designers; provided feedback to th e engineers about the dealership repairs on latest innovation; made sure that al l the parts can be obtained when large scale automobile assembly started.

1987-1989 DISTRICT SERVICE MANAGER- CHRYSLER MOTORS, Detroit Michigan 1987-1989 aActed as Liaison between dissatisfied customers and dealership. aEnsured compliance with warranty policies and procedures; monitored warranty ac tivities and made recommendations to dealers to manage cost; improved dealership management. aEvaluated dealer operations and training assistance to the dealers; serviced me rchandising; Chrysler Service contract. EDUCATION Bachelor of Science in Automotive and Heavy Equipment - Ferris State University ( Big Rapids, MI ) MBA- Central Michigan University References provided upon request