Guillaule (Gil) Jean Pierre 11245 W Atlantic Blvd. Florida 33071 Primary Telephone: 754-551-1027 gj1377df6@westpost.

net Objective: A Retail Management position where excellent analytical and interper sonal skills can help improve the companys profitability. Work History: Customer Service Supervisor, Wal-Mart, April 2010- October 2010 Trained, coached and managed all cashiers in all front-end policies and procedu res Supervised and scheduled cashiers and ensure compliance with payroll budgets. Ensured each customer received outstanding customer service in a friendly envir onment. Authorized and ensured validity of customer returns, exchanges, check authoriza tions, voids and discretion discounts. Oversaw compliance of cashiers with established company policies and standards. Center Store Manager, Winn Dixie, April 2005-July 2009 Managed retail store and supervised employees. Planned and prepared work schedules, assigning employees to specific tasks. Wrote and designed and produced weekly sales plans. Ordered merchandise and prepared requisition to replenish merchandise. Ensured compliance of employees with established security, sales and record kee ping procedures and practices. Locked and secured store. Interviewed, hired and trained employees Sales Representative, Frito Lay Inc, Oct. 2003- June 2004 Managed 25 accounts successfully on a weekly basis averaging $70.000 in sales q uarterly. Reduced Inventory loss by 36%. Increased sales volume 50% by aggressively executing promotions and developing customer relations. Accurately maintained records of customer transactions using handheld computer. Customer Service Representative, AT&T Wireless, Sept. 2002, Aug. 2003 Acquired significant experience in handling disputes through phone contact with customers. Achieved a 99% customer retention rate as a result of customers need assessment and quality service. Resolved complex problems to customers and companys satisfaction. Became adept at retaining individuals on the phone through to successful proble m resolution and closure. Sales Representative, Dandee Foods, Jan 2002, July 2002 Demonstrated excellent customer service skills. Cited for high work productivity. Consistently exceeded weekly sales goals utilizing superior selling skills. Developed high intelligence in problem solving skills.

Store Associate, Publix Supermarket, June 1999, Jan 2002 Consistently received above-average evaluations from supervisors. Selected among ten to handle entire Dairy Department ordering. Receive training in team leadership. Successfully managed $ 50.000 of perishable inventory on a weekly basis. Education: Currently pursuing a Master in Taxation, Golden Gate University Scheduled to graduate July 2012 American Intercontinental University 2005 Master of Business Administration 2004 Bachelor of Business Administration