MICHAEL TOTMAN 8311 N. Poudre Dr. * Tucson, AZ 85743 * (520) 404-6071 * tm138ff6e@westpos t.

net PROFILE OF QUALIFICATIONS * Accomplished Sales Professional with a proven track record of 20+ years of pro gression in various market segments and industries, offering caring, consultativ e customer care. Knowledge and expertise encompass the following areas: CLIENT SERVICE / RELATIONS TEAM BUILDING / LEADERSHIP SKILLED NEGOTIATIONS BUSINESS DEVELOPMENT GOAL SETTING & ACHIEVEMENT FORECASTING / PROSPECTING RETAIL SALES MANAGEMENT AFTER SALE FOLLOWUP LONG TERM RELATIONSHIP BUILDING EMPATHETIC LISTENING NEEDS DETERMINATION CLIENT RETENTION * Built a cohesive sales team of up to 30+ dedicated professionals with minimal turnover and phenomenal increase in sales volume. Trained extensively on prospe cting, phone skill development, and tracking / accountability of a sales person. Maintained customer retention rates and received superior Customer Satisfactio n scores. * Independent thinker with a high level of self-motivation, drive, and flexibili ty crucial to adaptation within changing environments. Skilled negotiator with finely tuned one-on-one, phone and internet communication techniques. * Outstanding relationship and rapport building skills result in repeat business and solid referrals. PROFESSIONAL EXPERIENCE SALES CONSULTANT Tucson, AZ Royal Jaguar / Land Rover 9/03 a" present * Utilize professional analysis of client needs and detailed Client Retention Ma nagement system to determine effective prospecting and networking initiatives to bring new business. * Focus on providing outstanding after sale care to ensure complete satisfaction and 98% CSI scores for the dealership. * Significant Accomplishments: Received highest certification status possible o ut of three testing levels for both Jaguar and Land Rover brands. Achieved Top Sales recognitions numerous times with largest owner-based client list. ASSISTANT STORE MANAGER Tucson, AZ Menas Wearhouse 1/02 a" 9/03 * Extensive management training and education in Personnel, Store Operations, me eting sales goals, Customer Service and satisfaction as well and Inventory Contr ol. * Also oversaw Merchandising, Security, Cash/Credit Reconciliations, Opening and Closing. * Significant Accomplishment: Consistently met or exceeded personel revenue obj ectives and mentored staff of 7 to accomplish overall department goals as well a s personal goals. SALES ASSOCIATE Tucson, AZ Dillardas 11/00 a" 1/02 * Pacesetter for high end menas tailored clothing area with several recognitions for providing aExemplary Servicea. SALES ASSOCIATE Wantagh, NY Sun Pontiac / GMC 2/99 a" 11/00 * Gained thorough background and knowledge in the sales and leasing of automobil

es and trucks for this high volume location. AREA SALES MANAGER Tucson, AZ & Boulder, CO Foleyas Department Store 5/93 a" 1/99 * Significant Accomplishment: Managed all Sales and Merchandising activities fo r 3 Departments generating over $1M in annual revenue. Prior experience includes Sales and Management positions in high end menas tailo red clothing in the Chicago area. CAREER PREPARATION / EDUCATION * Attended Kishwaukee College (Malta, IL) a" Marketing coursework. * Also completed numerous professional development courses encompassing Customer Service and Advanced Consultative Selling topics.