GREGORY L. GAY 5239 W. Seldon Lane Glendale, AZ 85302 Cell: 623.210.6313 gg1399582@westpost.

net ===================== SYSTEMS ADMINISTRATOR - Microsoft Platform ===================== Offer a customer-centric focus in maintaining multi-user computer systems includ ing network security, server maintenance and desktop support, demonstrating prov en ability to: * Test and deploy system-wide software, new and updates * Set up and maintain data backup routines * Provision Active Directory accounts * Plan for disaster recovery and business continuity * Document equipment configurations and changes Noted for well-developed communication skills to complement an effective blend o f creativity, problem solving and technical expertise, contributing to maximum e fficiency and company-wide productivity. Technology * Windows Clients W3x 9x 2K XP, Win7 * Windows Servers 2000-2008 * Windows Networking * LAN / WAN / VPN * TCP/IP, DHCP, DNS * Active Directory, Group Policy * MS Office Deployment * Veritas Backup Exec * RIS, Ghost, Drive Image, Cloning * Routers, Switches, Hubs * Scanners / Printers * Motherboards / Add-In Cards * Bios Configuration, Upgrading Drivers, x86 Hardware Troubleshooting ========== EXPERIENCE ========== Information Technology Cooperative Co. Glendale, Arizona 2002 - Present NETWORK ADMINISTRATOR / CONSULTANT Assigned to Valley Metro RPTA (since 2004), providing as many as 70 users with d aily network, server and help desk support (LAN / WAN / VPN, Active Directory, G roup Policy Management, Veritas) as well as special projects. Ensure optimal cus tomer service with high productivity for minimal downtime, resulting in 3 contra ct extensions. * Coordinate computer deployment including remote installation services as part of Windows server O/S, making technology available to large numbers of desktops. - Provide image to server and base configuration of system. - Reduced PC build time from 4 hours to 45 minutes. * Serve in a business analyst role, consulting with management and staff to eval uate IT needs and identify opportunities to integrate new technology / capabilit ies for continuous improvement. * Recognized for conscientious approach to domain architecture integration, mini mizing risk of conflict by following procedures for server and application confi

gurations, naming conventions correctly and implementing DNS properly. - Established standards and protocols, creating a server-build document housed on network for easy IT team accessibility. Significant Projects: Stellent for Content Management - Worked with web team and vendor to implement a better way to use change control and content management of website. * Researched software packages and made recommendations to select Stellent; unit ed with vendor to install, configure and set implementation schedule. * Ultimately provided better service to transit ridership: improved content post ing time to almost instantaneous from previous 1-2 days. * Interactive Voice Response - Met challenge of keeping high volume of transit c ustomers informed via telephone while reducing wait times to meet service level agreement. - Collaborated with team of 6 to select vendor and coordinate implementation t o complete project within 6-month projected time frame. - Managed testing, server build and support; communicated with customer servic e reps to verify data, subsequently reducing call volume as much as 30%. * Aspect Quality Management - Fulfilled goal to initiate tool for better threat assessment while improving overall quality of service. - Met service level agreements to provide management / senior staff / Security Department with ability to monitor phone calls and customer service desktop use . Evercare [subsidiary of United Health Care] Phoenix, Arizona 2000 - 2002 NETWORK ADMINISTRATOR Provided network design and implementation of network and desktop configuration with conscientious maintenance to minimize downtime and increase productivity. * Worked with a IT team of 8 to coordinate service to local staff and 9 remote l ocations in 7 states, maintaining uptime at 99.9% - consistently. * Instrumental in the design and relocation of data center to strengthen securit y and redundancy, working with project manager to coordinate vendors / contracto rs and complete project on time. * Designed and implemented conversion from public to private IP addressing and d esigned VLANs to provide a more robust network while reducing network traffic on LAN at least 80%. Prior Coastal Computer Marketing Dallas, Texas REGIONAL PROJECT MANAGER / CONSULTANT Consulted on network design and recommended hardware for computer desktops and s ervers, also configuring the computers and servers. Managed as many as 15 techni cians / 11 at help desk to provide quality customer service / maximize system up time. * Consulted with CIO on implementation of NT workstations as well as security is sues in regard to new enterprise software package. Business Systems Solutions, Inc. Tempe, Arizona SENIOR NETWORK ENGINEER Provided onsite technical support to several corporate accounts, troubleshooting computer and/or server problems; designing / maintaining LANs; and building / c onfiguring desktops and servers.

========= EDUCATION ========= Academy of Business College Phoenix, Arizona Microsoft Certified Professional / Microsoft Certified System Engineer (retired) Continuing Education * Exchange Server 2003, 2007 - Microsoft Self Study and Web Training * Certified Data Recovery Professional (CDRP), InfoSec, Las Vegas (Certified by Assurance Certification Review Board)