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JERRY A JERRY A. WILLS 905 Trenton Ave., Point Pleasant, NJ 08742 H: 732-295-4546 C: 732-664-3041 E-MAIL: jw13a763c@westpost.

net OBJECTIVE Technical writing and process management thru modeling, documentation and analysis. ACHIEVEMENTS As consultant to WellPoint, roll expanded from technical writer to business analyst within six months. Retained after initial project ended to train personnel and expand scope of process redesign initiative. As part of a small team, refined templates and streamlined procedures to increase efficiency and leverage tools and processes from original redesign initiative. Drive meetings to interview managers and SMEs to map business processes for redesign and reorganization. Drive meetings to document process flows and desk level procedures. Responsibilities expanded to include editing business bulletins and provider communications. Five years lead Technical Writer for custom engineering firm. Developed, then refined process to produce MOS (maintenance, operations and service) manuals for large industrial manufacturing equipment. Produced manuals when previous attempts using engineers failed. Preventive Maintenance schedule developed chosen by Ford to be the template used by all other vendors. Corrected mechanical/electrical-engineering errors in OS logic and equipment specification documentation. Edited photos, blueprints and diagrams, and photographed industrial manufacturing equipment/components to complement service and operational instructions. Two years software tester and end user documentation for software engineering firm. Tested beta software applications; analyzed and documented problems, recommended fixes. Offered position as point man for new application rollout. Worked with marketing department to support end user documentation. Five years managing retail/consulting businesses, including employee training, customer service, scheduling, hiring/firing, inventory control. * Owner-operator of Creating Presence, Inc., Technical Writing, Point Pleasant, NJ * Owner-operator of CUIL, computer consulting business, Boynton Beach, FL * Owner-operator of The Natural Alternative Bookstore in Brielle, NJ *

Manager of Healthfair Vitamin Center, Avon, NJ * Manager Treacheras Fish and Chips, Livonia, MI IT SKILLS MS Office (Word, Excel, PowerPoint, Access), MS Visio, MS Picture-It, Photoshop, Acrobat Pro, Open Office, UltraSnap, Jascap32, AutoCAD, Process Flow Charts. VB 6.0, DBMS, IBM Assembler, Microsoft Certified Professional. EXPERIENCE Process Management Analyst, Writer, Editor a" Provider Communications 10/2010 a" Present Aquent, LLC; Los Angeles, CA. Consultant to SSB - Business Change Mgmt, WellPoint, Inc. Technical Writer / ACM Analyst, 1/2010 a" 9/2010 Aquent, LLC; Los Angeles, CA. Consultant to State Sponsored Business, WellPoint, Inc. Lead Technical Writer, 2004 a" 2009 Consultant to Filtra-Systems, Co.; Farmington Hills, MI Software Tester / Technical Writer, 2002 - 2004 Alpine Engineered Products, Inc.; Pompano Beach, FL Technical Support / Database Management, 2001 - 2004 Directories, Inc.; Boca Raton, FL Technical Support Compaq Computers a" Call Center, 2000 - 2000 The Answer Group; North Lauderdale, FL EDUCATION B.S. Natural Resources, University of Michigan, Ann Arbor, Michigan. Vocational Certificate, ISO 9001:2008 Internal Auditor Training, Michigan Manufacturing Technology Center, Plymouth, MI. Vocational Certificate, MS Visual Basic 6.0, PC Professor, Boca Raton, Florida. Microsoft Certified Professional Certification in VB 6.0. Vocational Certificate, Application Development, Chubb Institute, Parsippany, NJ. IBM Assembler a" IBM Mainframes Post degree studies, University of Michigan, Wayne State University,

Art Institute of Ft. Lauderdale: Writing, Graphic Design, Industrial Design, PL1. CURRENT POSITION Aquent, LLC consultant to WellPoint. SSB Business Change Management and Development * Business Process Management, Analyst - Writer * Provider Communications, Editor Resume Jerry A. Wills 732-664-3041

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