Resume of Frederica Turner 23090 Halsted Rd. Apt 214 Farmington Hills, MI 48335 PH-313-598-9721 E-mail ft13abad4@westpost.

net Desired Position: Open Summary of Qualifications * Healthcare services professional with over 12 years of management and healthca re experience. * Management background of teams ranging from 10 to 25 including all hiring, dis cipline, conflict resolution, training, oversight and review. * Strong knowledge of implementing processes to increase business productivity. * Skilled at developing production goals for organization to ensure that it cons istently meets or exceeds monthly objections. * Able to exercise sound judgment related to corrective actions. * Experience collaborating with teams to resolve customer complaints resulting i n a positive resolution. * Ability to educate and motivate others to learning processes to improve produc tivity. * Developed training measures for customer service increased satisfaction. * Ability to multi-task. * Experience utilizing healthcare insurance databases. * Ability to market facility for increased customer flow and retention. * Persuasive communicator and proactive professional who continuously strive for increased quality of patient care. Educational Summary Obtained 2000 B.S. Healthcare Services Management * University of Detroit Mercy BCA Stonecrest Center 06/10-11/10 Admissions Coordinator Answer inbound calls from multiple referral sources (Gateway, Higara, Pic,etc.) for in patient psychiatric admission to the facility. Gather patient physical health history. Complete insurance verification for benefits; State and or Thi rd Party. Convey patient medical history to therapist and charge nurse to assist in determining patient appropriateness and need. Generate patient medical reco rd in HMS data system. Complete bed and unit assignment per patient. Blue Cross Blue Shield of Michigan Southfield, MI 07/09-02/10 Rate Analyst Rate analyst whose duties include implementing appropriate Mental Health Parity riders to large and small group health insurance policy, to assure accurate rei mbursement according to Federal government law. Accumulation and distribution of rate sheets to multiple health insurance agents and associations throughout Mic higan of which provided detailed description of benefit reimbursement. Extensive use of large healthcare database systems used to input customer health insurance plan along with plan cost. Created key set implemented on customer health insurance card. Arizona Family Care Sierra Vista, AZ 03/05-08/08 OBGYN Practice Administrator * Responsible for evaluating, developing, recommending and implementing clinic p Detroit, MI

Detroit, MI

olicies and procedures related to the delivery of safe and efficient quality nur sing and clerical care in the clinic. Plans and directs the activities of nursi ng and clerical personnel in coordination with Physicians in the clinic and Admi nistration. Have made numerous valuable contributions that improved customer sa tisfaction and profitability for the practice. * Responsible to manage teams in business development. * Supervise personnel while overseeing the smooth implementation of procedures a nd scheduling known for my ability to deal tactfully with staff questions and co ncerns. * Developed daily personal production goals for doctors to ensure that the offic e consistently meets or exceeds monthly objectives. * Maintain personnel records pertaining to attendance, performance evaluations, interviews disciplinary actions, and other matters; coordinate vacation schedule s. * Staff trainer and coordinator of all staff training, oversee all office hiring and subsequent training of 15 employees; schedule and arrange staff development and continuing education for each staff member. * Remain abreast of insurance payment changes and annual ADA codes and regulator y procedures and changes. * Responsible for billing surgeries and clinic visits using ICD-9 and CPT codes. * Skilled at deciphering insurance coverage and explaining insurance benefits to patients. * Prepare monthly statements, make daily bank deposits, and run day sheets. * Monitor statistics for the practice, collecting data, analyzing customer compl aints to determine modifications practice should undertake, and recording the pr oceedings of business meetings in order to prepare a variety of written reports including end-of-month reports. * Develop advertisements; Physician meet and greets; coordinate marketing projec ts. * Computers; Coordinate computer maintenance as well as upgrade training on comp uters and the training of new personnel on computer operations. * Utilize Nexgen, Microsoft, and Excell Spreadsheets and customized software use d for scheduling, ledger activities, reports, insurance filing, and other matter s on a daily basis; perform backups. * Medical Equipment//Clinic supplies: Schedule and perform preventative maintena nce, monitor expiration dates, electrical safety test; and calibration. * Oversee and personally maintained automated records of equipment inventory. Omega-Alpha Schools Douglas, AZ 07/04-03/05 Medical coding and billing Instructor * Applied active learning processes and techniques while motivating students to learn; * Customer satisfaction; customer retention. * Accounts receivables: Receive and post payments to patient and physician accou nts. * Accounts payable: Prepare a wide range of bills for companies and individuals. * Billing/collections: bill more than 150 patients monthly; follow up on past du e accounts. * Insurance billing: Prepare paperwork for Medicare; Medicaid, and commercial co mpanies for insurance billing purposes. * Data entry: Perform data entry for hundreds of accounts which require numerous entries weekly. * Customer service/public relations: Have earned a reputation as a hard-working professional with a cheerful disposition and helpful attitude toward the public. Paces Medical Group Lapeer, MI 04/01-06/04 Director, Healthcare Payer Sales * Development and directing of sales for new client target requisition.

* Responsible for overall hiring, training, developing and leading teams of 20 s ales individuals. * Negotiate contracts with Insurance companies, Third Party Administrators and P referred Provider organizations. * Sales plan development that identified target revenue. * Identified potential leads independently or with others networking, through co ld-calling, trade shows, public speaking and referrals. * Identified specific sales opportunities within clients and/or targets. * Chair and lead daily/weekly meeting to update management and team members. * Coordinated sales support duties. * Chair and lead teams in problem escalation and resolution to maintain client b usiness relations. * Organized sales teams that successfully sustained position as second largest d ivisional profit revenue. Al-Carl & Associates Detroit, MI 04/96-02/01 Executive Director Sales Medical Equipment Division * Achieving the highest dollar volume of sales in the Detroit division. * Responsible for complete management of 15 member team. * Lead staff development on clinical studies; equipment design, features and mod ifications related to the product line and the competitions products. * Collaborated with a very diverse group of individual ranging from; Field Servi ce Personnel, Medical professionals; Customers and manufacturing personnel. * Developed teams to correspond with client complaints; initiated investigations of recalled product line. * Prepared innovative mass mailings which resulted in contacts leading to increa sed sales. * Earned membership in the companys highly prestigious Leadership club, an honor reserved for the most productive and talented sales managers. * Excelled in the Al-Carl and Associates Sales Training Program for professional Equipment Sales Representative. Salary Requirement Open Willing to relocate within the USA.