Objective To obtain an Executive Administrative Assistant position in a mid to large size company with a competitive benefits package where

my proven success in problem solving, administration, organization and customer service can be fully utilized. Summary of Qualifications * Recognized by management and colleagues for being knowledgeable, driven, hard working, and customer focused. Strong working knowledge of Microsoft applications; detail oriented with excellent organizational skills. * Has the ability to establish and maintain effective relationships with internal/external customers. Able to prioritize and multi-task; work well independently and be a team player. * Possess strong written communication skills with the ability to exercise good judgment and self-control. * Brings enthusiasm, good attitude, trustworthiness, personal integrity and honesty to every task. Core Competencies * Handle complex and sensitive inquiries and correspondence with external/internal sources: Deal directly with company CEO's, CFO's and Directors of Purchasing by resolving service, credit, distribution and refund program issues in a book of business worth $36 million. Participate in contract negotiations. Communicate contract pricing and increase information. Work with third party vendors (distribution) to ensure proper stocking of products for national accounts. Implement corporate directives to district managers, and field representatives by setting service deliverables and providing direction on corporate programs. Engage internal resources and departments to ensure excellent service to the customer. Create SharePoint sites to allow executives from different divisions to work on high profit/profile customer pitches. * Compile statistical data for financial and sales planning: Make all system updates (internal/external software system) and changes regarding product pricing and program parameters. Implement new contract set-ups as well as product, credit and distributor lockouts. Submit necessary data to finance to create P&L reports. Create, combine and format data on Cost guarantee programs, Net/Growth programs and R12 sales. Use company PowerPoint templates to create executive reviews, program reviews and bid proposals. * Manage complex projects independently and in support of others: Implement from start to finish corporate initiatives; this includes working with field support centers to inform clearly on what needs to be done, ensure the work gets completed and follow up results to the corporate customer. Maintain everyday business administration to free time for the executive to concentrate on sales and take escalations. Manage all incoming requests from customers and co-workers. Complete research, sales or customer service resolution projects set by the executive or in conjunction with larger projects. * Research and resolve finance issues: Collaborate with Corporate Accounts Finance (CAF), Asset Leasing, Distributor Finance, and Credit departments to resolve refunding questions and mistakes which could necessitate credit/rebills. Utilize company resources

to correct billing or refunding mistakes. Answer questions and educate field reps and the customer on their programs. * Coordinate special events: Coordinate participation of multiple company divisions in national customer trade shows, golf outings, customer tours and the annual Ecolab NRAEF benefit and silent auction. Register and schedule accommodations for my primary executive and all other participants for each event. This can include dining reservations, hotel accommodations, car rentals and airplane flights as well as entertainment and special interests depending on the customer. Professional Experience AVP Administrative Assistant, Ecolab, Corporate Accounts West - July 2007 - Present Administrative Assistant to VP of Operations, Custom Stud, Inc., May 2006 - July 2007 Administrative Assistant, Volt Services Group, October 2005 - May 2006 Monitoring Support Specialist, Satellite Security Systems, February 2004 - October 2004 Office Manager, Automated Controls, Inc., January 1999 -December 2003 Education General Education, San Francisco City College, San Francisco, CA Amanda B. Rosenthal 1643 Norwood Drive, Eagan, MN 55122 Cell (651) 587-3500 sB Email: ar13c2f18@westpost.net