Summary of qualifications ________________________________________ Experienced and high-performing professional with extensive background and exper tise in developing and

leading teams that constantly surpass revenue and sales o bjectives through effective lead generation, business management, sales manageme nt, and strategic configuration of resources with project objectives. Highly ade pt at developing innovative marketing programs as well as managing dynamic and s olution-based sales teams. Recognized as excellent strategist with outstanding a bility in formulating business plans and techniques from planning to implementat ion. Expert at associating business units, functional departments, and business alliances to enhance performance, maximize profitability, and expand target mark ets CORE COMPETENCIES Sales Closing Product Lifecycle Management Multi-Channel Sales Sales Training Account Management Client Retention Customer Service New Product Introduction Promotions / Marketing PROFESSIONAL EXPERIENCE ________________________________________ OPERATIONS MANAGER, International Auto Body * Newark, NJ 2005- 2010 * Oversaw and coordinated general operations of the facility, including delegati ng duties to subordinates, procuring and controlling supplies, communicating wit h suppliers and contractors, ensuring general facility maintenance, insurance es timates, developing and executing new procedures to improve efficiency, as well as responding to customers' complaints and issues * Designed and implemented innovative sales and marketing strategies to maximize business opportunities and expand existing customer base CUSTOMER SERVICE REPRESENTATIVE, PNC Bank * Newark, NJ 2004-2005 * Developed and maintained strategic and strong business relationships with cons umer and commercial clients to increase bottom-line profitability while establis hing new business opportunities * Actively involved in providing banking support to clients encountering transac tion intricacies HIGHLIGHTS: * Directed all efforts in increasing customer retention rates and customer satis faction * Exemplified sales expertise to acquire and secure new customers with annual de posit amounts exceeding $1M * Maximized market penetration while reducing advertising costs by determining a nd utilizing less expensive advertising media NATIONAL TRAINER-AUDIO, JVC of America * Wayne, NJ 2003-2004 * Coordinated and facilitated training seminars to JVC sales teams as well as de monstrations of JVC's full audio line to resellers and industry publishers durin g national sales meetings * Researched and developed sales training tools and product demonstrations for J VC's sales team and published technical bulletins for all JVC consumer audio * Rendered logical and presentational support at industry trade shows nationwide

TECHNICAL SPECIALIST-Professional Product Division, Sony Electronics, Inc. * Par k Ridge, NJ 1998-2003 * Extended expertise through providing product information and support to end u sers, distributors, resellers, and occasionally internal and/or external sales p rofessionals in areas of medical, security, digital photography, education, prof

essional audio, and professional video; troubleshooting and testing product; fac ilitating presale information support; and offering product functionality assist ance * Collaborated with marketing and product managers in addressing, researching, a nd resolving product / customer issues and updates * Played integral duties in the successful launch of digital photography systems in test markets and offered support in conducting trade shows and national sale s meetings HIGHLIGHTS: * Successfully reduced product service costs by troubleshooting failures and eff ectively facilitating end user training * Efficiently handled and resolved more than 150 product inquiries weekly * Directed digital video photography product training consisting of 15 to 25 sal es professionals per class EARLIER CAREER ________________________________________ SALES COORDINATOR-Employee Purchase Program, Sony Electronics, Inc. * Park Ridge , NJ 1998-2000 INVENTORY COORDINATOR, The Wiz Distributors, Ltd. * Carteret, NJ 1995-1998 EDUCATION ________________________________________ BACHELOR OF SCIENCE IN MANAGEMENT, Rutgers University, School of Management * Ne wark, NJ ONE-YEAR CERTIFICATION IN FILM PRODUCTION, New York Film Academy * New York, NY RECOGNITION ________________________________________ Performance Recognition Award, The Wiz Distributors, Ltd. Technical acumen ________________________________________ Proficient in Microsoft Office Suites (Word, Excel, PowerPoint, etc.), Adobe Pho toshop, General Knowledge of Common Windows Applications