PROFESSIONAL EXPERIENCE 9/2007 - Present THINK Together, Inc.

Santa Ana, CA Quality Assurance Coach/Trainer Directly responsible for 12 site coordinators and 105 indirect reports Responsible for budget monitoring, training needs, student retention and stakeho lder relationships for K-8 Afterschool academic enrichment programs Write the curriculum and implement Train the Trainers programs for site level ma nagers Create adult learning curriculum in the areas of staff management, human resourc es management accountability, and staff development coaching Supervise the allocation of over 1.5 M in 12 site level budgets Align field work training with corporate wide strategic priorities Able to create and implement multi-faceted multi-layered training sessions that cater to various learning modalities

9/2008 - 11/2008 THINK Together, Inc. Colton Regional Office , CA Special Assignment - Senior Recruiter On special assignment as senior recruiter for 3 months to implement new recruiti ng system which standardized recruiting efforts in two regional offices with cor porate initiatives Reduced new hire cycle time by 50% from 45 days to 21 Installed new recruiting system which hired over 40 new employees in three month s including quality candidates in entry level and management positions 3/2005 - 9/2007 Hemet Unified School District Hemet, CA Site Facilitator Assigned as site manager for federally and state funded after school enrichment program for K-5 students Created a top rated program that received district recognition for excellence Implemented accountability and performance standards for employees Gained trust of school administration and built strong interpersonal relationshi ps with administrators through leadership initiatives and professional communica tion 11/1999 - 5/2004 US Airways, Inc. Pittsburgh, PA Reservations Operations Coordinator Directed reservations call center staff of over 300 per shift through problem so lving cases in a broad call center operation which involved reservations, baggag e, ticketing, and travel concerns. Handled escalated customer concerns as they related to all airport and travel re lated issues with sensitivity and quality customer service Received over 50 personal commendations from passengers and co-workers Promoted to night shift office coordinator and managed operations and call cente r evaluation metrics on overnight shift 4/1996 - 11/1999 US Airways, Inc. Pittsburgh, PA Benefits Administrator

Received over 100 incoming calls per day Maintained records and responded to employee benefits requests Case management duties for high profile employees Cross functional team member for multi-tasking office Maintained confidential documents as they related to all employee health and wel fare benefits Followed up on qualifying events and benefits changes per company and federal po licies EDUCATION 2010 University of Phoenix Rancho Santa Margarita, CA Masters Business Administration GPA: 3.5 2007 University of Phoenix Hemet , CA Bachelor of Science Business Management GPA: 3.78 TECHNICAL HIGHLIGHTS MS Office Suite including Power Point. Blackboard and Connect Ed Learning Management Systems ADP Payroll - EZ Labor VRU Call monitoring systems CERTIFICATIONS California Basic Educational Skills Test - CBEST Certification Franklin-Covey Leadership Training - Certificate of Completion US Airways Advanced Customer Service - Certificate of Completion