CECELIA HOLLINS 11909 State Hwy 213 Home: 803-345-1429 Jenkinsville, SC 29065 Mobile: 803-466-6370 ch15d1b2e@westpost.

net SUMMARY OF QUALIFICATIONS Diversified and successful 15-year business career within the finance, mortgage, and insurance industries as well as government agency. Substantial experience in financial analysis and consulting including mortgage l oan processing. Proven ability to generate new business, process claims, collect on delinquent p ayments, decrease aging accounts, and increase revenue. Possess leadership and supervisory skills exhibited in team-leading, staff train ing and motivation, and overseeing of assignments. Track-record of building and motivating productive teams. Reputation as a problem-solver with excellent communication, analytical, and cus tomer service skills. Notable areas of competence include: *Claims Processing * Customer Service *Employee Management *Accounts Receivable *Loan Processing *Problem Analysis/Resolution *Accounts Payable *Account Reconciliation *Client/Vendor Relations *Collections * Financial Tracking *Employee Training PROFESSIONAL EXPERIENCE CLAIMS PROCESSING / MANAGEMENT Blue Cross Blue Shield, Columbia, SC 6/04 - Present Claims Analyst I Use analytical skills to process Medicare, Coordination of Benefits, and regular Blue Cross Blue Shield claims. * Assist in implementing the new Client Enrollment System claims processing syst em to update members' other health insurance information. * Played instrumental role in testing phase of new system; ensured system read i nput information on members' additional information correctly for accurate claim s processing. * Consistently achieve 99.95% quality; standard is 98% Blue Cross Blue Shield 8/01 - 6/04 Senior Priority Counselor / Priority Counselor Promoted to Senior Priority Counselor in 2002; tasked with handling priority cla ims issues which regular claims processors could not handle including processing claims of irate clients and high-profile calls and complaints. Performed resear ch and analysis to resolve issues. * Entrusted with team-leading responsibilities for 3 Priority Counselors. Perfor med training. * Motivated staff to meet monthly quality standards and assessed individual prog ress. * Decreased aging claims. * Reported issues to management; participated in management meetings concerning new products or new departmental procedures. * Recognized by the president of the division for solving issues for a customer within one day who had been experiencing difficulty with claims for months.

South Carolina Department of Consumer Affairs 2/01 - 8/01 Complaint Analyst I Analyzed, processed, and settled consumer complaints including written and oral communication with businesses and consumers. * Conducted research and provided informal mediation to consumers filing complai nts by contacting merchants. * Provided information and referrals to callers. CECELIA HOLLINS Page Two PROFESSIONAL EXPERIENCE continued.... FINANCIAL MANAGEMENT EXPERIENCE Professional Mortgage Broker 1/99 - 2/01 Mortgage Loan Originator Originated and reviewed mortgage applications. Prepared mortgage proposals for q ualified homeowners with sensitivity towards shifting market conditions, the nee d for flexibility in tailoring loan programs, and the value of loan quality over loan volume. * Conducted in-depth consultations with prospective clients to assess needs and recommend appropriate mortgage products. Analyzed credit reports and performed d ebt ratio analysis. * Performed counseling and provided solutions to homeowner including debt consol idations and other viable options. Efforts increased the percentages of loans ap proved. * Negotiated competitive fees and rates for various loan programs to reduce orig ination fees necessary to close loans. * Increased revenue by offering attractive incentives to homeowners who qualifie d for refinancing. * Communicated with attorney's appraisers, and finance company. * Initiated outreach program to promote products and services and build network and contacts * Utilized creative promotional strategies - made flyers and placed in mailboxes within prospective areas. * Named Employee of Quarter. First Family Financial Service 9/97 - 1/99 Assistant Manager Promoted to position of Assistant Manager tasked with preparing personal loan pr oposals; solicited consolidation loans and home loans for qualified homeowners. * Collected high volume of delinquent accounts, successfully retrieving accounts deemed "uncollectible." * Eliminated collections backlog by contacting customers and developing strategi es to bring their accounts current. * Received several Employee of the Month plaques. First Family Financial Services, Columbia, SC 6/95 - 9/97 Customer Service Representative Responded to telephone inquiries; prepared loan documents, solicited proposed lo ans for qualified individuals; reconciled cash drawer.

EDUCATION University of Phoenix, Columbia, SC - August 2009 South Carolina State University, Orangeburg, SC - December 1994