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Michael Scott Suttle ms17b5684@westpost.net 5960 Ferry Rd.

Wakeman, Ohio 44889 (419) 929-6264 Cell (419) 552-7530 EDUCATION Columbus State University Columbus, Ohio Associates of Science in Business Management and Marketing with 3.7 GPA Elyria High School Elyria, Ohio High School Diploma EXPERIENCE 03/2011 Rick Case Hyundai & Mitsubishi Lorain, Ohio to current Sales & Internet Sales Associate * Floor sales * Monitoring Internet * Follow up on internet and traditional sales leads * Processing sales * Customer Service * Leasing Cars * Writing phone dialogs * Completing sales reports 08/2009 United Property Management Lorain, Ohio to 02/2010 Property Manager * Responsible for day to day operations of a large apartment complex (Chapel Hill Apartments in Kettering, Ohio) * Scheduling employees and subcontractors * Payroll * Maintaining a business bank account and petty cash * Processing rent and other transactions * Problem solving * Leasing apartments * Hiring and firing of staff when necessary * Sending and receiving many reports 06/2006 The Suttle Touch Fort Worth, Texas to 08/2009 President * Executed daily operations of a flooring installation company * Established policies and maintained them * Reviewed activity reports and financial statements to progress status of financial plans * Was instrumental in sales and installation of projects. * Revised objectives and plans in accordance with current conditions. * Trained and managed employees and provided significant improvements in their p roductivity. * Supervised and managed contractors and sales people. * Planned industrial, labor and public relations policies designed to improve co mpany's image with customers, employees and public. * Supervised many employees, scheduled work hours, resolved conflicts, determine d salaries. 11/1997 Lowe's Hurst, Texas to 06/2006 Zone Manager * Instructed staff on how to handle difficult and complicated sales.

* Executed daily operations of many departments. * Formulated pricing policies for merchandise, according to profitability requir ements. * Estimated consumer demand and determined the types and amounts of goods sold. * Was instrumental in new store openings as district trainer. * Reviewed inventory and sales records to prepare reports for management and bud get departments. * Trained employees in customer service. * Established and implemented policies, goals, objectives, and procedures for th eir department. * Supervised and managed sales staff, customer service associates and stockers f or a large retail firm. * Supervised dozens of employees, scheduled work hours, resolved conflicts, dete rmined salaries. * Inventoried stock and reordered when inventory dropped to a specified level. * Conferred with company officials to develop methods and procedures to increase sales, expand markets, and promote business. * Successfully handled customer complaints. * Structured and maintained a healthy work environment. * Spearheaded safety efforts. * Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints. * Kept records of purchases, sales, and requisitions. * Directed and supervised employees engaged in sales, inventory-taking, reconcil ing cash receipts, and in performing services for customers. * Responded to written, computer generated and telephone orders for products. * Monitored sales activities to ensure that customers received satisfactory serv ice and quality goods. * Planned and coordinated advertising campaigns and sales promotions, and prepar ed merchandise displays and advertising copy. * Enforced safety, health, and security rules. * Planned and prepared work schedules and kept records of employees' work schedu les and time cards. REFERENCES: Available upon request

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