Field Service Technician/Representative SUMMARY OF QUALIFICATIONS * Maintained company's leadership position in the industry by correctly and effi ciently

installing, and placing manufactured equipment in service. * Enhanced customer satisfaction by providing equipment training to operators an d maintenance personnel. * Satisfied customers needs by analyzing and solving system problems both in the field and over the phone. * Reduced the likelihood of recurring field problems by documenting and recommen ding procedures to remedy them. * Protected my health and assisted in protecting the health of others by maintai ning clean, orderly, and safe work practices. * Ability to solve practical problems and deal with a variety of concrete variab les in situations where only limited standardization exists. SKILLS * Biomedical Electronic Technician: Histology and Pathology Equipment. * Water Treatment Specialist: Softener, DI, RO, Micro-filtration, Heavy Metal Re covery, and Waste. * PLC languages: GE Funuc, Allen-Bradley SLC 500, Omron CX. EMPLOYMENT EXPERIENCE Service Technician - 2006 - Present Self Employed, Akron, Ohio Repairs, Maintenance and Technical Advice on computers, appliances, and home pro perty issues. Resolved computer problems for the elderly and novice. Serviced homeowners and rental property owners installing garage door openers, pool pump repairs, lighting, and other wiring and plumbing issues. Owner/Operator - 2000 - 2006 Byplast, Inc., Akron, Ohio Analyzed technical requirements of customers' thermoplastic extrusion projects. Quoted jobs. Designed dies and sizers. Performed production runs, and equipme nt maintenance duties. Customers included NASA, AES, Rubbermaid, Save-A-Lot and others. Field Technician - National/International Service - 1995 - 2000 Kinetico Engineered Systems, Inc., Newbury, Ohio Consulted with customers, supervisor, and engineers to plan layout of equipment and to resolve problems in system operation and maintenance. Maintained records of repairs, calibrations, and tests. Studied blueprints, schematics, manuals, and other specifications to determine installation procedures. Conversed with eq uipment operators to ascertain whether mechanical and human error contributed to equipment breakdown. Advised management regarding customer satisfaction, produ ct performance, and suggestions for product improvements. Field Service Representative - 1993 - 1994 Memphis Biomedical Services, Inc., Memphis, Tennessee; A Division of L.S.I. Nort h America Service, Inc., Newington, New Hampshire Calibrated testing instruments and installed and repaired equipment to prescribe d specifications. Operated equipment to demonstrate use of equipment and to anal yze malfunctions. Inspected components of equipment for defects, such as loose c onnections and frayed wires, and for accuracy of assembly and installation. Tes ted faulty equipment, using test equipment and applying knowledge of functional operation of electronic unit and systems, to diagnose malfunction. Installed eq uipment in hospitals, research laboratories, and industrial establishments. Rep laced and repaired defective components, using hand tools and technical document s.

EDUCATION Bachelor of Science, MATHEMATICS - 1991 University of Louisville, Louisville, Kentucky Specializing in Computer Applications. MAJOR COURSEWORK included: Computer Architecture and Operating Systems...Program, Data, and File Structures ...Advanced Programming in COBOL...Probability and Statistics...Operations Resea rch for Actuaries..Numerical Analysis for Actuaries...Statistical Data Analysis. ..Manufacturing Methods...AC/DC Circuits...Electromagnetic Phenomena Associate, BIOMEDICAL ELECTRONICS - 1980 United Electronics Institute, Cuyahoga Falls, Ohio MAJOR COURSEWORK included: Human Anatomy and Physiology...Medical Terminology...Radiology and X-Ray Techniq ues...Nuclear Medicine...Safety Instruments...Special Test Equipment...Technical and Vocational Writing TRAVEL Extensive travel experience throughout the U.S.A., and the countries of France, Spain, Italy, Vatican City, Greece, Monaco, Malta, Hong Kong, Japan, China, Tai wan, Thailand, Philippines, New Zealand, Australia, Mexico, and Canada.