DENNIS E. MAYHEW 930 S. Rim Crest Drive Anaheim Hills, CA 92807 714.912.4733 dm17c5b56@westpost.

net CAREER PROFILE Senior Organization Development, HR and Business Management professional. Resul ts oriented leader experienced in union and non-union environments. Achieves ch allenging objectives with consistently high standards combining solid OD practic es with strong intuitive skills to solve critical opportunities. Diverse backgr ound working in various industries. Proficiencies include: Strategic and large group work Talent management Process design Change management Large system redesign Leadership and team development Conflict resolution Performance management Effective employee engagement

PROFESSIONAL EXPERIENCE MAYHEW & ASSOCIATES CONSULTING, Los Angeles, CA & Chicago, IL 2008 to Present 2002 to 2005 External organization & leadership development, training, and business coaching practice. Principal/Consultant Provided clientele with strategic planning, change management, leadership develo pment, group process work, team building expertise, and business coaching. Designed and led enterprise-wide Change Management initiative with bio-medical firm. Worked with senior management and several teams addressing and resolving FDA quality and remediation concerns. Increased sales of one billion dollars for Pharmaceutical Fortune 500 corporati on by expanding capacity for existing drug lines and introducing new drug by coleading change management, leadership development, and process re-design. Work published in International BioPharm Magazine 2004. Enhanced high potential Leadership Development Program by improving content and delivery for Fortune 500 medical supply corporation. Served as consultant to i nternal Organization Development resources. Expanded community and global outreach of multi-million dollar Not-For-Profit. Directed and designed management and design teams in strategic planning, goal a nd team development processes, coach successful leadership behaviors and perform ance management plans. Taught design and leadership classes as faculty member for American Management Association (AMA). Provided organizational analysis of SAP design and implementation readiness for international distribution corp. Contributor; Case study for book on Strategic Planning entitled Futures That Wo rk by New Society Publishing. HEALTH CARE SERVICE CORPORATION, Chicago, IL 2005 to 2008 The nations fourth largest health care insurance provider of medical, dental and

life employing 17,000 associates. A member of the Blue Cross Blue Shield Association, managing the plans for the s tates of IL, TX, NM and OK. Lead Organization Development Consultant Senior Organization Development Consultant Lead consultant to the senior leaders of the corporation. Responsible for all a spects in the development, direction and execution of corporate change managemen t and enterprise or divisional organization development efforts. Established HCSCs first Change Management/OD roadmap for Enterprise wide initia tives endorsed by senior management. This approach highly correlated to Six Sig ma processes. Achieved strategic HR division contingency compensation goal by co-design and p roject management of roll-out of corporate intranet Change Management website, w hich taught leaders how to manage and lead through change/ re-design efforts. Initiated adoption and use of a multi-rater leadership assessment. Directed se lection, certification process and implementation for corporate deployment acros s management levels. Co-developed companys largest strategic change effort for multi-year IT re-desi gn of software and business processes impacting 6,000 employees in Customer Serv ice Department. Managed on-going external vendor resources for support of proje ct. Deployed new High Performance Leadership Development and Succession Planning Pr ogram partnering with HR leadership team for development and management of progr am. Introduced new products to external markets by co-designing and facilitating st rategic planning conference and serving as on-going consultant to VP and key man agement staff of new Market Development division. Improved external customer service sales relationships by conducting and managi ng organization analysis with recommendations for Divisional VP of National Acco unts Sales programs. Results achieved through designing improved process flows and re-alignment of staff. Developed strategy and implemented change plan for newly created department wit h Divisional SVP and key management in Enterprise wide information management ef fort. UNITED AIRLINES, Elk Grove, IL 1995 to 2001 A $14B subsidiary of UAL Corp., Fortune 100 Company employing 90,000 employees. The worlds second largest passenger airline with international markets in 34 co untries. Senior Staff Specialist, Organization Effectiveness & Training Senior consultant responsible for designing, directing, and executing corporate and division-wide initiatives. Accountable to senior management for results, while engaging all levels of management, employees, and elected union representa tion. Organizational Redesign: Directed, developed and facilitated large-scale redesign efforts for UAL Hub ne twork covering 23,000 employees, in creation of a lateral process, team-based or ganization model resulting in improved efficiencies. -15% increase in operations productivity, no loss in downtime during deployment, drop in union grievances. -First successful corporate re-design model of joint management and union collab oration. -Two-year implementation cycle incorporating all aspects of change management st rategy and systems development including: strategic planning and work design con ferences, transition & talent management, leadership development and performance management.

Key consultant to VP of Flight Operations in re-organization of fleet support d esign at pilot training facility with deliverables to President/COO and Sr. VP of Flight Operations. -Saved $500,000 in reduction of management personnel, through new fleet design s tructure. -Improved decision-making processes resulted in 4-week reduction in delivery of pilot classroom training. Leadership Development, Performance and Talent Management: Developed and implemented competency models, assessments, performance managemen t plans, and conducted leadership development sessions for corporate management. Consulted with HR Directors in development of talent management programs and pr actices for diverse needs. Strategic Planning and Corporate Goal Alignment: Achieved global corporate objectives by co-designing and directing the establis hment of a cross-divisional goal alignment process. -Facilitated and co-designed Summit conferences for top 250 officers and key man agement personnel. -Unified corporate goals across worldwide businesses that drove future divisiona l initiative rationalization and budgeting processes. -Resulted in corporate core objectives that UAL published as measurements of suc cess and executive and management bonus systems based on goal achievement. Change Management: Managed implementation -Saved $250,000 through anagement/communication ership training. -Upgrades to PeopleSoft udgets. of PeopleSoft. vendor selection; directed and reviewed vendors change m plans, facilitated change agent groups and provided lead network system delivered in established timeframes and b

Culture Change Process and Team Development: Co-designed, directed and facilitated training program, United Teams, to align with UALs emerging team-based culture initiatives. -Increased operational performance by 35% and reduction in employee grievances a nd absenteeism. -66 non-hub domestic/ international locations implemented training program. Key consultant to several corporate client groups for vision, goal alignment an d team development. Coaching, Mentoring and Consultation: Consulted with all levels of management on business and personal performance fr om executive management to front-line supervisory. Trained corporate management personnel in Corporate Mentoring Program. MOORE BUSINESS FORMS, Vernon Hills,IL 1988 to 1995 Human Resources Generalist EDUCATION / CERTIFICATION MASTER of SCIENCE Organization Development (M. S. O. D.), Loyola University, Ch icago, IL MASTER of ARTS Education, Union Presbyterian Seminary, Richmond, VA BACHELOR of ARTS Psychology, North Park University, Chicago, IL

SENIOR PROFESSIONAL HUMAN RESOURCES (S.P.H.R.) Society Human Resource Management