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This checklist provides only a brief description for most items. For instructions on any step of this checklist, consult the iTERA HA Training Guide (Monitoring section). For additional information consult the section of the Reference Guide that corresponds to the menu option listed. For instructions on common procedures, refer to the User and Troubleshooting Guide.
Local/Remote Journals Active? Indicate YES or NO. (If Remote Journal is inactive,
press F16=Process Monitor.) Primary:______/______ Backup: ______
Apply Job Active? (If not active, then troubleshoot via 1.1 F16=Process Monitor,
F9=Apply Jobs from the Backup node.) Backup: ______
Network/Subsystems Active?
Backup: ______/______
Vision Solutions, Inc. 15300 Barranca Parkway Irvine, CA 92618 USA Copyright 2008 VISION SOLUTIONS, INC. All rights reserved.
May 6, 2009
If Journal Entries Not Applied is larger than usual press F16=Process Monitor on the
Primary to investigate. Indicate number: __________
Review Object Sync History log (F6=Objects Requesting Sync, F17=History, Backup
only).
Optional: Clear Object Sync History log (F6=Objects Requesting Sync, F17=History,
F20=Clear History Log, Backup only).
Review Message Log (F11=E2MSGLOG, all nodes). Clear Message Log (F16=Clear Info Messages, all nodes). This moves all messages
from the Message Log to history; view history via F18=History.
Check Role Swap Readiness status. If status is OK for all nodes, skip the Role Swap
Readiness section.
Review Record Count Audit (Option 1 on RCDCNT test in the Role Swap Readiness Monitor or 1.22, Backup)
Set the Filtering I/O field to O, enter an asterisk in the Alloc State and RSync
Y/N fields, as indicated:
For objects that display errors, select option 8=Audit, then F5=Refresh (after a few
moments). Select option 6=Resync for objects that reappear.
May 6, 2009
Verify the audit ran. Indicate the End Date of the most recent audit: ______ View details of each audit. Select the audit to review with option 1, followed by the
function key of the failure type. Use option 5 to display and review details. Indicate number of Authority Failures (opt 1 w/F8; opt 5): __________ Indicate number of Attribute Failures (opt 1 w/F9; opt 5): __________ Indicate number of Data Failures (opt 1 w/F10; opt 5): __________
Verify E2IFSPRGA runs regularly in the job scheduler to purge audit data.
Review locked object list (4.22; Primary). For objects that do not have current locks,
either start journaling and replication on them, or remove the filter (F15=Filters),
May 6, 2009
resync the objects (9=Sync Object), verify the objects are synced, then remove them from the list (4=Delete Lock Record).
Check Data Queues (1.50.1; Primary). If not empty, check E2MSGLOG (not
necessary if running V5R4 or higher).
Run the User Profile Component Checker (1.50.2, F18=Submit Info Build; all
nodes). Resolve warnings and errors.
Run the Job Description Component Checker (1.50.3, F18=Submit Info Build; all
nodes). Resolve warnings and errors.
Check for new libraries (1.50.4, F7, F7; Primary). Use option 21=Quick NetSync for
new libraries you want to replicate. Use option 16=Clear New Status for libraries that you do not want to replicate.
Verify sync status for active libraries (1.50.4, F6) Ensure all libraries have a status of
syncing and review cross-library dependencies.
User Profile Replication (1.50.5.1; Primary). Verify the map is correct (F16=Dft
Map). If modifications are needed, use F8=Update Remote Maps to modify the remote map then F13 to trigger profiles.
IFS (1.50.5.2; Primary): Verify that all necessary directories and/or folders are
replicated.
Spool File Replication (1.50.5.3; Primary): Select F7 twice to review new output
queues and replicate as needed.
Job Scheduler Replication (1.50.5.5; all nodes): Ensure that everything that should be
replicating is. Errors can be fixed through 5.5 on the Backup.
Directory Entry Replication (1.50.5.7; all nodes): Ensure that everything that should
be replicating is. Errors can be fixed through 5.7 on the Backup.
Update Non-Mirrored Library Sync status (4.30, [Library = *ALL, Target System =
*ALL]; Primary).
Load and apply PTFs for XP (Cross Product) using menu option 10.46 (specifies
product ID 7PA2K02; release V4R3M0).
May 6, 2009
Load and apply PTFs for iTERA HA using menu option 10.45 (specifies product ID
7PA2K05; release V6R0M0).
If using iTERA Alert, load and apply PTFs using menu option 10.47 (specifies
product ID 7PA2K25; release V6R0M0).
Troubleshooting Steps
Option 1 on OBJSNCSTS test from the Role Swap Readiness Monitor (1.7; all nodes)
Set the Filtering I/O field as follows on all nodes:
This filter will display all objects for which journaling is not active. An object that displays an X in the JRN column (the first filter column) indicates that it has been manually omitted and you may disregard it. Any object that appears with a value other than X needs to be investigated in order to determine why it is not being journaled. Set the Filtering I/O field as follows on all nodes:
This filter will display all objects that are not being replicated by the system. For any objects displayed, verify that they should not be synced (i.e., that they were omitted from replication on purpose).
This filter will display all objects that are marked to be omitted. For any objects displayed, verify that the objects should be omitted. (You may want to set up an audit exclusion filter to exclude them from the audit so that the objects dont appear in this list on a daily basis. To do so from this screen, press F7, then F6.)