UZZAP

Frequently Asked Questions and Quick Start Guide

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The Basics

1. UZZAP is a messaging product that’s scheduled for public launch on July 6, 2008
with a 2-week free trial period until July 20, 2008. Rather than send messages as SMS
or MMS, it allows IP-based messaging on mobile phones or PC, similar to sending
messages on the Internet. Using your phone you can send messages to other Uzzap
users, IM with buddies on other popular messengers, send SMS directly from client (E-
SMS) & e-Mail.

You can also connect to multiple buddies via group chat or chat with other users in
chatrooms. Uzzap is the only all-in-one messaging service. The only one that does all
the above plus text bundle! This is Extended Messaging (EM) only by Uzzap

2. What mobile phones do I need to use it?

Note, the java client will require phones to have Java MIDP2.0.

Nokia S60, 2nd Edition:

3230, 6600, 6630, 6670, 6680, 7610,
N70, N72
(note: some of these models provide limited support due to constraints with access to
the phonebook contacts)

Nokia S60, 3rd Edition:

3250, 5320, 5500, 5700, 6110, 6120c, 6210, 6220c, 6290,
E50, E51, E60, E61, E62, E65, E66, E70, E71, E90,
N71, N73, N75, N76, N77, N78, N81, N82, N92, N93, N95, N96,

Nokia S40:
3110c, 5200, 5300, 6126, 6131, 6133, 6233, 6234, 6260, 6270, 6275, 6280, 6282,
6288, 6290, 6300, 6500c, 6500s, 6670, 7373, 7390, 7500 Prism,

Sony Ericsson: K550i, K700i, K710i, K800i, K810i, P910i, P990i, W580i, W880i, P1

Motorola: MOTORAZR maxx V6, V9, V3xx

Samsung A412, A701, A706, A707, A737, F400, F490, G800, J200, L760, M610, P920,
U700, U900, Z230, Z240, Z400, Z540, Z560, ZX20,

Samsung Symbian: L870. I550W, G810, I560, I450, I400, I520

Some of these phones provide limited access to some components of the phone such
as the address book and native SMS. As testing is completed on each handset a matrix
of functionality supported on each phone will be developed.

*Please look out for changes to the supported phone list. User manual will be updated
as we add new capable handsets
3. How do I tell what version of the program I need for my GPRS capable
phone?
It’s automatically done for you. When you download the phone, Uzzap server will
detect your handset and will allow you to download the right one.

4 . Can I use it on my PC?

Yes. The PC Client will initially be supported on Windows (XP and Vista) platforms, with
Apple Mac and Linux to follow.

5. Is there any charge for using Messenger?

For the Free Trial Launch, it’s totally FREE. You can send an unlimited number of EM for
free. You will not be charged the regular Internet browsing rate of P10 per 30 minutes
as long as your GPRS is used to connect to the Uzzap server.

You will also enjoy 10 e-SMS/day* (sent using Uzzap) during this free trial period.

Reply to E-SMS will be part of the Unlimited Text Package, if there’s any, or Standard
SMS rate. However, if you decide to surf to other sites, then standard GPRS/3G
charging will apply.

Getting Started

1. How do I download and install UZZAP?

a. Is my phone set up for GPRS or 3G?

The first step is to make sure you can access GPRS or 3G. If you’re not set up
for this, perform the following procedure.

Send the command SET GPRS <phone model> or SET 3G <phone model> or SET
<phone model> to 211.

For example, if you have a Nokia N77, the command is SET 3G N77 and
send to 211.

After sending the appropriate commands, you will receive a series of text messages.
Follow all the instructions received to install the OTA settings. Just to
be on the safe side, we recommend you restart your phone after installing the
settings.

After the settings are installed, your phone should have SMART’s three APN
settings: Smart GPRS, Smart MMS, and Smart Internet.
Uzzap will work on either Smart GPRS or Smart Internet APN. It will also run using
GSM/GPRS, UMTS or 3G (and in future UMTS/HSDPA also).

b. Send a text message with the keyword UZZAP to 7272

After sending this, you will receive an SMS with the link
http://uzzap.com/download
Click on the link to connect to the download server. The server will detect your handset
type and allow you to download the correct version of the program to your phone.

All steps to download the program, including the SMS message and the download itself
are FREE.

It is recommended to use a 3G connection and Smart Internet APN to download so as

to minimize the download time.

c. Download the application and install it.

After installing the application, the program will take you straight to the next step that
allows you to register an Uzzap account.

2. Registering your new account

After installing the program, the program will display an initial menu. You’ll need to
register an account before you can log in.

Select option #2, “Register a new account”.

Enter your Mobile Number (required, use the format +63918999999), desired
Username (required, 6-12 characters). ). When choosing your username please
consider that this is permanent and may not be changed

On Nokia Series 60 phones you will also be asked for the default access point (APN),
just set it to “Automatic”
* if you’re having problem connecting to GPRS, go back to Login to Network, select
Manual or Network Access Point and set it to “Smart Internet” then click Login

When all done entering your details, click on “Continue” and let the system process
your registration. The system sends the mobile number to the server to check if it
already exists in the system. If yes – reject the number as already registered.
Other possible outcomes following from this stage in the process are:
 Condition Message
Number already Message back to user “The
registered number you entered is already
registered to another user. Please
try again.”
Number invalid Message back to user “The
format number you entered is not valid.
Please try again.”
Number passes Message to the user “Connected
basic tests OK! Let’s continue with your
registration details.”
Left soft key is set to “OK”
See example screen below:
Action
Navigate the user back to the
first registration screen for
them to enter their number
Navigate the user back to the
first registration screen for
them to enter their number
Continue with registration –
see below

If the connection is successful and the mobile number meets tests, the user receives
the following message: “Connection Ok! Let’s continue with your registration”

The User clicks OK and is then shown a screen to enter their remaining registration
details:

During this time, if the validation SMS with PIN arrives in the SMS Inbox, the system
automatically reads the message and confirms the mobile number. When this happens
the following message is displayed to the user:

Mobile Number
Validation
We have confirmed your
number via an SMS. Once
you complete your
registration you can start
using Uzzap immediately.

OK

When the user presses “OK” take them back to what they were doing.

Alternatively, if the SMS is delayed (this could be due to the network being busy for
example) then at the completion of registering the following message is displayed to
the user:
3. Logging In
Now that you’re fully registered, select the first option on the menu, Login to the
network.

Enter your username and password.

3.1 First Login - Manual Pin Entry

In this instance, when the Pin arrives the user must enter it manually when they login
for the first time as follows:
You do not to remember your Pin after this – it is only used for the first login after
registration.

3.2 First Login - Auto Pin Validation from SMS Inbox

In the scenario where the system has been able to automatically validate the Pin, when
the registration is complete, the user is automatically logged in to the system.

1.1.What do I do if I forget my password?

From the First Uzzap screen you can choose the Forgotten Password option. This allows
you to enter your User ID or Mobile number – then you will receive a link to your email
address that allows you to reset your password.

4. The Main Menu

The Main Menu is a screen that shows rows of buttons that access the various
functions of the program.

Here’s a summary of functions:

Extended Messaging – the main program

Buddy Matching – activates a feature called automatic buddy matching

 Add or Invite Buddies – Allows you to add Buddies to your list

Settings – allows you to set auto start, edit your profile, change
password, change mobile number, auto message display and set offline settings
Silent Mode – Mutes the alert tone

Themes – Changes the color themes

 Help – A mini-manual about the application

Battery Saving Mode- gives you tips on how to maximize you battery
life
 Subscription – Presents a list of options relating to purchasing a
subscription and viewing your purchase history and status.

IM (Instant Messaging) – connects you to your favorite messenger

accounts
 Chatrooms – Join a chatroom

Change Status – Set status to Available, Not Available, Invisible or create

your own
Main Menu options
1. Starting Uzzap
To start the Uzzap application you must find it in your phone. Typically it can be found
in “Applications”, however on some phones java applications are all stored in “Games”.
Simply press the “U” button to start the application.

You may wish to select “Auto Start” from the Settings Button (see above) which will
allow Uzzap to start automatically when the phone starts (only available on Symbian
phones). You may also wish to set up a soft key on your phones front screen to give
you easy access to Uzzap. For Nokia phones use the personalization options under
settings to set Uzzap as a shortcut or an active standby application.

2. How do I set up my other messenger account/s?

Go to the IM (“Instant Messaging” )button on the Main Menu. Connect to your
messenger account of choice and enter your current ID and Password, then select
Login.

Once you’ve established a connection you will automatically be logged in to this IM

network each time you enter the Messenger program.

3. What’s the difference between Instant Messaging and Extended Messaging?

We refer to messages with other Uzzap users as “EM” or “Extended Messaging”
because of current and future enhanced features like e-SMS, e-Mail, GSM calls, etc.
Messages sent to buddies on other IM networks are still called Instant Messaging.

4. How do I invite my friends?

In the Main Menu, select the “Add or Invite Buddies” option. This allows you to select
contacts from your phone address book and send them an SMS invitation to download
Uzzap client and join our community.

Note: This feature may not be available on some phones.

You can also send invitations by IM to buddies on your other messenger accounts. Just
highlight their buddy name and select the option “Invite”.

5. What is Automatic Buddy Matching?

When you first register and log in, “Automatic Buddy Matching” will get started. This
feature reads your phone address book and uploads the contacts to a server. The
server then looks for matches with existing Uzzap users and shows you a list of
possible new buddies. You then select from the list to add these matches to your buddy
list. These people will just need to confirm that they are your friends and they get
added as your Uzzap buddies. If the system can see that you and your both buddy
know each other (you both know each other’s number) no approval process is required.

You can run the Buddy Matching anytime by selecting it from the Main menu.

6. How do I add more Uzzap Buddies?

If you know of an Uzzap user who is not yet your buddy, you can add her directly by
going to “Add or Invite Buddy” button on the Main Menu. This will send an add request
to your friend. However she will need to approve your request.

Check the section in the Buddy List called “Action Required” to see which friends
have not yet approved your buddy request.

7. How do I switch from UZZAP to my regular phone applications?

Sometimes you might want to switch take a call or check your text messages normally.
On some phone models, you can switch from Messenger to regular phone functions
without exiting by selecting the “Hide” command. This runs the Messenger in the
background. If a new message comes in, Messenger will “wake up” from the
background and display the message.

Another approach is to press and hold the menu button on a Symbian phone. This will
show you a list of applications running in the phone – you can choose and switch to
where you want to go.
Using Uzzap

1. I can’t find the program after I installed it! Where is it?

Different handsets place newly installed programs in different places. New Nokia
phones usually insert these programs in the “My Own” or “Applications” folder by
default. Just search for the program icon with the Uzzap logo, and that’s it.

One way to make the Uzzap icon easy to find on Nokia phones is to include as one of
the Active Standby apps. This means you can find it right on the default screen.

On Nokia Series 60 phones, this is set by going into Settings / General / Personalization
/ Standby mode / Active Standby apps. Or Shortcuts

2. Entering the Uzzap program

Click the Uzzap icon and Log In.

You can also speed things along by setting the program to automatically log in your ID
and password when you run the program.

You can also tell Uzzap to start whenever your phone starts by choosing Settings from
the Uzzap main menu and then choosing Auto Start.

3. The Buddy List

The EM Buddy List is the starting point of Uzzap. This is usually divided into:

All Buddies – buddies that are currently available

Most Frequent - the buddies you communicate with most often
Other Contacts – Contacts that are not registered in Uzzap. These contacts can be
mobile numbers, landline numbers or even just email addresses and can include
overseas contacts. Where these contacts are in the Smart network you can
communicate with them using E-SMS.
Action Required - to see which friends have not yet approved your buddy request or
who have been identified by Auto Buddy Matching as people you may know and wish
to invite.

4. How do I add Uzzap Buddies?

Okay, you’re inside the program and staring at the buddy list. You can beef it up by
adding buddies manually through their user ID (assuming you know what it is). From
the buddy list, select “Options” and choose “Add/Invite Buddy”, then click on “Add
Buddy by User ID”. Your friend will need to approve your add request. The easiest way
is to activate Auto Buddy Matching and let the system add your buddies for you.

5. What are “Other Contacts”?

There is another kind of buddy called an “Other Contacts”. You might have friends on
low end phones who can’t run the Uzzap program. But as long as they can
send/receive SMS, Email or GSM calls they can still be your Uzzap Buddy. You can send
special ESMS from Uzzap to your Other Contacts using a Smart mobile When they
reply, you will see their messages in Messenger.

Other contacts can be landline users, email users and even international contacts. This
allows you to use the convenience of Uzzap to communicate with everyone you know!
To add Other Contacts, select “Options” while in the Uzzap Buddy List and select
“Add/Invite Buddy”, then “Add Other Contact”. You can either do it “Manually” or “Add
from Phonebook”. If its “Add Manually”, you have to enter the Nickname, Mobile
Number and Email Address. They will now be listed in your buddy list.

6. What about IM Buddies?

If you selected an automatic login to your other messenger accounts (IM), your buddies
on these IM networks should show up in the Buddy list. However, you can’t add new IM
buddies from Uzzap. You need to add buddies to by logging in directly to your IM
account to do that.

7. How do I send a message?

Just select the Buddy name from the Buddy list. Press the “fire key” or “joystick” (the
middle button) on your phone. If this is a Uzzap buddy, you should see a long list of
extended messaging options:
Send Message – sends an EM message (Uzzap sub to Uzzap sub)
Send Email – sends email to your buddy’s email address

Start GSM Call – to do a regular call (standard rates apply)

Sending Contacts – sends a copy of your contacts to your buddy

Start Group Chat – Create a multi-buddy conference

Profile – Displays the profile of the buddy, shows full status message

Remove Buddy – Takes the buddy out of your list

View History – View a history of your conversations with this buddy

Communication to other messenger accounts is more limited:

Send Message – send IM message
Invite – send an IM invitation to download Uzzap
Profile - shows full status message

With Other Contacts, your message options (dependant on the information you have
for them) are:
Start GSM Call – to do a regular call
Send E-SMS– send E-SMS to your Smart contacts that are non-Uzzap
Send SMS – send regular SMS to your non-Smart mobile contacts
Send Email – send an email if you have stored an email address for this contact
Invite – Send an SMS or Email invitation to download Uzzap
Profile – shows Mobile number and nickname
Remove Buddy - Takes the SMS buddy out of your list
View History - View a history of your conversations with this buddy

8. How do I start a GROUP CHAT?

If you want to have a shared conversation with three or more people, you can do so by
clicking on a buddy, and selecting the “Start Group Chat” option. You’ll be shown
your buddy list. You can then invite as many Uzzap buddies as you want to join the
conversation.

This is limited only to Uzzap buddies – currently you can’t include Other Contacts or IM
buddies to conferences.

9. What’s a TAB?
A Tab is an existing chat session with a buddy. Each new chat is displayed in a separate
tab. If there are too many tabs open, and this confuses you, you can select “Close Tab”
from the Options.

10. What does View History do?

This shows a list of your chats – even those that took place days ago. All your chats are
recorded until you decide to delete them. To delete your chat history, go back to the
main EM Buddy List, select Options and select “Clear Message history”.

11. How do I create a Buddy Group?

It’s currently hidden deep in the menus, but you can create new groups of buddies, like
“Officemates”, “Barkada”, “Family” and so forth. Here’s how:

a. Select a Buddy, and click on “Other Groups”

b. you can choose from your existing “Group/s” or you can create a “New Group”
c. To create a “New Group”, enter name of a new group and click on “Ok”

There is also a special group already set up for you called “My Friends”. You can put
your close friends here so you can find them easily when your buddy list gets long.
There is a quick way to put buddies into this group using the tick box on the
communication menu. Be patient when you tick or un-tick this option since the system
has to tell the server about the change before it will display on your buddy list.
You can rename any of the groups in the system including the delivered groups such as
“My Friends” – you may wish to call it “Pamilya” and use it just for your family.

12. How do I visit the Chat Rooms?

a. From the Main Menu, click on the “Chat Rooms” button.
b. Select a room from the list to enter, click to enter.
c. Enter your nickname – this may be the same or different from your usual username
d. Upon clicking ‘OK’, you enter a chatroom.
e. At this point, you can:
* Start talking to others in the chatroom
* Invite others to join the chatroom
* Send a whisper message to someone that you don’t want others to see
* List all the chatters currently in the room
* Or leave to chat another day

Just press Options to see the complete list of choices available to you.

Also from the screen showing the room list you can create a private room just for you
and some of your buddies. Choose the option “Start Buddy Group Chat”, then choose
which of your Buddies (from your buddy list) you want to include. They will all receive
an invitation to join the room.

13. How do I connect to my Smart Buddy friends who are non-Uzzap users?
Add them in your Other Contacts list and send them E-SMS.

About the PC Version

1. What computers run the PC Version?

Currently the most stable PC version is available for computers running Windows XP or
Vista operating systems. If you’re a Mac OSX user, you’ll need to run Windows on your
Mac to use the program.

There is also a Linux version, although this is still being tested. A future version for
native Mac OSX is in the roadmap.

2. How do I install it?

Using your web browser, go to http://uzzap.com
Upon connecting you will see a dialog box that allows you to save the installation EXE
file to your computer. The file is a 3MB download. After the file has been saved, run the
EXE file, and it will install the Messenger program. The installation will create a new
program group called ‘Uzzap’.

From the Windows Start button, select “Programs” and you should see the “Uzzap”
folder. This will contain two program icons – one called ‘Uzzap’ for the Messenger and
one called ‘Uninstall’
which will remove the program
.
You may want to copy the Uzzap icon to your Windows desktop to make it easier to
find.

3. How do I run it?

Make sure you have an active Internet connection. Just click on the Uzzap icon. It will
connect to the Uzzap server, and away you go.

4. Where can I use this program?

You can use it anywhere you have a full and open Internet connection, like your home
Internet connection, or in public wi-fi hotspots and cybercafes.

5. Is there a difference between using the mobile version and the PC version?
It is basically the same program, with a few changes:

a. Since there is no phone address book your PC can read, functions that require
access to your phonebook will not work – for example you cannot add a buddy from the
phonebook. Auto Buddy Matching cannot be initiated when you are using the PC client
– but remains active if you have previously set it from your mobile phone.
b. Assured Message Delivery still works where the other party is using a mobile phone
to ensure they receive your message
c. E-SMS is available where the other party is in the Smart network?
d. The subscription screens are still available on the PC client so you can check your
history and billing status.