1 What is a benefit of using the USB or FireWire ports to connect peripherals to a laptop?

The peripherals can be plugged in and out without turning the laptop off. Data transfer is more controlled than using the parallel or serial ports. The peripherals do not need drivers to communicate with the OS. Connections are much more reliable. ////////////2 A network administrator is troubleshooting a server that keeps crashing. While monitoring traffic to the server, the administrator notices repeated, larger than normal pings to the server. What is the name of this type of attack? multi-ping attack phishing ping bomb ping of death spoofing zombie attack /////////////////////////////////////3 What approach should a technician take when receiving a call from a stressed customer? Ask the customer to telephone back when the customer is feeling less stressed. Ask the customer to hold, and then wait five minutes for the customer to calm down. Try to establish a rapport with the customer. Transfer the customer to a level-two technician who will ask the customer to explain the problem again. //////////////////////////////////4 A customer needs to purchase a new power supply for a computer. What must be considered when selecting an appropriate power supply? The power supply converts DC to AC. The power supply has sufficient wattage to support all components inside the computer. The power supply provides at least 800 V. The power supply must have both a P-8 and P-9 connector. /////////////////////////////////5 A technician needs to purchase a new video adapter for a computer. Which factors should be considered when selecting the adapter? type of hard drive installed amount of memory installed expansion slot type case form factor /////////////////////////////6 A computer technician needs to test the COM ports on some new computers. Which diagnostic tool can help achieve this task properly? digital port reader loopback adapter port scanner network analyzer

////////////////7 A customer who owns a business that creates high-quality color graphic images wants a new printer. The customer already has an ink-jet printer. Which type of printer would be a good recommendation? dot-matrix solid-ink daisy-wheel thermal ///////////8 A technician notices that a data floppy disk is in the floppy disk drive of a computer when it is powered on. Which error message could this potentially cause? device / service failed to start floppy disk corrupted invalid system disk corrupted driver ////////////////9 The driver for a network interface card has been updated on a Windows XP computer. All network access has been lost. Which steps in the Windows XP Classic View should be followed to roll back the network interface card driver? Choose Start > Settings > Control Panel. Double-click System. Click the Hardware tab. Choose Device Manager. Double-click the NIC adapter. Click the Driver tab. Click the Roll Back Driver button. Choose Start > Settings > Control Panel. Double-click Network Connections. Right-click the NIC. Choose Properties > Uninstall. Choose Start > Settings > Control Panel. Double-click System. Click the Hardware tab. Choose Device Manager. Choose Action > Uninstall. Choose Start > Settings > Control Panel. Double-click Add or Remove Programs. Click Change. /////////10 A technician is asked to wire a network that supports CSMA/CD. Which architecture and physical topology should the technician use for supporting this access control method? Ethernet and Star FDDI and Ring Token Ring and Double Ring Wireless and Ring ////11
A home computer user is trying to customize the power management on a computer using Windows XP. However, the custom configuration is unsuccessful. What task must be completed to enable power management to be configured? ACPI power management must be enabled in the BIOS using Administrative Tools in the Windows Control Panel. APM power management mode must be configured in the BIOS before ACPI can be used to enable power management. APM power management mode must be configured in the BIOS so that Windows XP can be used to enable power management. ACPI power management mode must be enabled in the BIOS before Windows XP can be used to configure power management. ////12

What is the purpose of Windows Vista 64-bit Kernel Patch Protection? It prevents third party drivers from modifying the operating system kernel. It permits the 64-bit operating system to patch the operating system at a much higher rate. It prevents the use of additional operating system kernels from being added to Vista. It allows the use of unsigned drivers to be used within the 64-bit Vista operating system. It prevents the use of 32-bit drivers with the 64-bit Visa operating system. ///13 Which measures can help control RFI effects? Ensure the humidity and temperature levels are set as low as possible. Ensure the number of wireless NICs exceeds the number of wireless phones. Ensure the wireless network is on a different frequency than the offending source. Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs. ///14 A directly-attached printer has always failed to work. Print jobs and the printer test page fail to print, but the printer self-test page prints OK. If the cabling is installed correctly, what is most likely the problem? a dry print cartridge an incorrect printer driver an outdated system BIOS a missing Windows service pack ///15 What deficiency is associated with RAID 0 compared with RAID 1? RAID 0 is more expensive to implement. RAID 0 requires at least one additional hard drive. RAID 0 does not provide any protection for the data that is located on a hard drive. RAID 0 requires a minimum of two hard drives and two controllers. //16 Which two file systems are available for selection during installation of Windows XP? (Choose two.) FAT16 FAT32 HPFS

NTFS CDFS

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A technician is having trouble with laptops that keep overheating. What preventive maintenance procedure can be performed on the laptops to reduce this problem? Regularly replace the laptop battery. Encourage users to run the laptop from the battery more often. Encourage users to run the laptop from the AC adapter more often. Remove and clean the CPU. Clean the air vents. Replace the fan. //18 When installing the Windows XP operating system, a technician is given a choice of file systems to use. If security is a requirement, which file system should be chosen? FAT32 HPFS NFS NTFS

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What is the purpose of an IRQ? Perform input/output between the CPU and peripherals. Establish peer-to-peer communication between devices and software. Request information from the CPU. Access the computer RAM for reading and writing. //20 What is the default subnet mask for a Class A network? 0.0.0.255 0.0.255.255 0.255.255.255 255.0.0.0 255.255.0.0 255.255.255.0

//21 A user has been writing data to a USB flash memory drive. What should the user do before removing the device? Shut down the computer. Click on the Safely Remove Hardware icon in the system tray then on the device. Right-click on the drive in My Computer, then click on Remove Drive . Remove the power to the drive. //22 Why do mobile devices such as laptop computers use specially designed CPUs? They consume less power. They are smaller. They are lighter. They require customized cooling mechanisms. //23 What do the terms refresh rate, interlace, and aspect ratio explain? hard drive efficiency audio signal scanner output image properties of a monitor //24 Which power management method offers the most power management features? ACPI AMP APM UPS WPM //25 The company ABC reports that unauthorized communication from outside the network has caused serious problems in the finance department. Which software tool will help prevent this situation from occurring again in the future? antivirus program firewall network analyzer spyware program

//26 A user reports that a printer is printing unknown characters on documents. What is a possible solution to this issue? Replace the toner or ink cartridge. Uninstall and reinstall the printer driver. Replace the paper with some from a new ream. Delete the print job from the queue and print again. //27 After Windows XP has been installed, which program would a technician use to select the programs that will run at startup? ntldr regedit msconfig Task Manager //28 A network administrator has finished migrating from a peer-to-peer network to a new client-server network configuration. What are two advantages of the new configuration? (Choose two.) The total cost of the new solution is considerably lower. Data is more secure in the event of hardware failures. Individual users are in control of their own computers and network resources. Data resources and access are centrally controlled. Personnel costs are lower because a dedicated network administrator is no longer necessary. //29 A printer has a paper jam. An impatient user has sent multiple print jobs of the same document to this printer. What can be done to remove these print jobs? Cancel the jobs in the printer queue. Select landscape or portrait image layout. Set the printed image to colors or to grayscale. Adjust the settings to match the colors on the screen to the colors on the printed sheet. //30 Employees in the financial department have reported that an unknown technician has been asking questions about the network. Which type of attack might the employees be observing? phishing social engineering

spoofing spamming