ALLEN HOPE 712 West Farms Rd Howell, N.J.

07731 (732) 513-7247 COMPUTER TECHNICIAN

ah1e3036a@westpost.net

Subject Matter Expert and hands-on critical technical resource valued for succes sfully resolving IT challenges in hardware, software, network, and applications based environments. Recognized as an early adopter of new technology and updated best practices. Focused on optimizing functionality and leveraging the power of IT to enhance productivity. Consistantly engaged in highly visible and challeng ing projects, as well as leading preventative and predictive maintenance initiat ives. A cost-conscious provider who is known for quality, dedication, and the ti mely completion of projects. CORE COMPETENCIES IT Support Installation Hardware Software Applications Troubleshooting Mai ntenance Servers Web Services Repair Desktop Systems Disaster Recovery Security Project Man agement Problem Solving Documentation Data Network Infrastructure TECHNOLOGY Operating Systems: Windows 98, 2000, Vista, XP, Windows 7, Windows Server 2003, 2008, Apple, Tablets, Android, iPod/iPad Software: Outlook 2000, 2003, XP, 2010, Office 2000, 2003, 2010, Anti-Virus, Ant i-Spyware, Anti-Malware, Photoshop CS4, Acronis, Dreamweaver Hardware: Computers, Raid, Servers, Wireless Routers, hard drives, blu-ray driv es Networking: Wireless Networks, Patch Cables, Routers and Switches, TCPIP, Netwo rk Storage Devices Other: Digital Cameras, Canon, Nikon, Sony, Electronics, Home Theater Equipment EXPERIENCE GLOBAL RESOURCE Tinton Falls, NJ 2011 Computer Technician Onsite and field-based resource who travels to client sites and accurately repai rs or upgrades computers and related systems. Adept at resolving equipment chall enges on a wide range of peripherals as well. DATA DOCTOR Freehold, NJ 2007 - 2010 Computer Technician Troubleshooting asset skilled at suporting enterprise environments and accuratel y resolving system crashes, slow-downs and data recoveries. Thoroughly tracked a nd documented priority one issues, escalated if appropriate, resolved and closed trouble tickets after project completion. Successfully ran the Wall Township Store for more than 6 months NETCENTRIC Freehold, NJ 2006 Computer Technician Efficiently and effectively built and supported multiple computer and wireless n etworks. Enhanced and updated hardware, workstations, and servers for multiple c

lients. Traveled heavily throughout New York and New Jersey. EXPRESS SYSTEMS & PERIPHERALS Jackson, NJ 1999 - 2005 Computer Technician Subject Mater Expert who accurately built customized computers to exacting speci fications, as well as supported clients with their related technical problems. A ccurately repaired, serviced and replaced parts, boards, and peripherals. EDUCATION and CERTIFICATIONS Bachelors in Computer Information Systems (In Progress) Devry University Certificate of Completion A+ Computer Repair Web Masters Certificate Ocean County College