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SUMMARY OF QUALIFICATIONS * Operating Systems: MS-DOS, Windows 9x, ME, NT, 2000, XP, Vista, 7, Windows 00/ 03/08

Server, Windows Tablet OS, Red Hat Linux, Mandriva Linux, iPad, and iPhone . Hardware: Troubleshooting, maintenance, & repair desktops, laptops, printers, sc anners, and fax for IBM/Lenovo, Dell, HP/Compaq, Apple, Boca, Canon, Xerox, Koni ca, Fujitsu, and Lexmark. Software: Microsoft office 00/03/07/10 Outlook, Word, Excel, Internet Explorer, Galaxy 3.5, Remedy Help Desk Manager, CA Unicenter, Heat Ticketing System, Track -IT Ticketing System, AS400 processing,Winternals ERD, Infinium, JDA, Stromberg E-Access, Audix, and Dameware Utilities, PCAnywhere, Symantec GHOST local/networ k imaging software, RDP, and Teamviewer. Phonemaster 4 account setup. Networks: TCP/IP and static IP configuration, NetBEUI, IPX/SPX, switches, router s, wireless routers and hubs, SOHO, LAN/WAN setup. Fiber optic cabling and cat5 cable placement. Hub setup and routing. Basic telecommunications testing and set up along with Phonemaster software account setup. Voice over IP configuration an d account setup. Experienced with PA server monitor 4.0 and network monitoring

EMPLOYMENT Desktop Support Analyst - Jun. 2010 - Nov. 2011 Allied Home Mortgage Corporation, Houston, TX Desktop support for phone, network connections, computer hardware, and software related problems to over 5000 end users. Maintained resolution documentation for future reference. Maintained network security access and permissions to network files and folders Required to always be on call and to respond to email, phone, and Track-IT Ticke ting systems for end user support as well as executives. Active Directory (MACD) Move, Activate, Create, and Delete accounts. IP address, network, and remote access connection troubleshooting Account creation, reset, and termination for various company software and web si tes. PST and personal folder file backup. Computer repair, hardware/software installation and troubleshooting as-well-as G host imaging for new employees. PBX/Phone line/Patch Panel, and voicemail setup, troubleshoot and MACD and Phone master 4 software. Create IT documentation and "How to" on all work performed for future training p urposes. Migrated company over to new company including 5000+ user accounts. Updated OS from XP to Windows 7 Professional. Liaison for 3rd party software for company and end user support. Maintained company inventory of all computers/laptops, printers, fax, scanners, and phones. PC Medic - 01/01/-1 - Present Miramar, FL Business owner - Computer Repair Specialist - May 2008 - Apr. 2010 Day-to-day computer builds, repairs and selling of new/refurbished computers, la ptops, and printers including HP/Compaq, Dell, IBM/Lenovo, Lexmark, and Canon. Provided support for end user with software errors, malware, viruses, and spam r emoval with various software, including Malwarebytes, Combofix, Spybot, CCleaner , and various computer testing software such as Windirect stat. Complete hardware install of motherboards, hard drives, RAM, CD/DVD-RW/ROM Windo ws and Apple operating system installs including OS X [Cheetah, Puma, Jaguar, Pa nther, Tiger, Leopard, and Snow Leopard, ME, XP, Vista, and Windows 7 operating systems.

Small company and individual user support for SOHO office networking and server setup and maintain. Maintained company inventory of all computers/laptops, and printers Maintained sales and marketing via Ebay, Craigslist, and company designed web pa ge, designed and built by me. Network design and setup Server OS setup Travelled to location for in house repair, pick-up, and/or setup. Help Desk - Jun. 2007 - Apr. 2008 Auxis Inc, Miramar, FL Computer hardware and software (Outlook, Lotus Notes, and Windows OS) technical support for 3000+ users working for Black & Decker,Tidy Cat, and Benihana restau rants. Entered, escalated, and followed up on CA Unicenter Autosys trouble ticketing so ftware Phone, email, and trouble ticket monitoring and respond. Monitor client servers; Exchange, Data, and Backup servers for Black & Decker, T idy Cat, and Benihana restaurant. Maintained resolution documentation for future reference. Maintained network security access and permissions to network files and folders Required to always be on call and to respond to email, phone, and Track-IT Ticke ting systems for end user support as well as executives.' Liaison for 3rd party software for company and end user support. Liaison for 3rd party software for company and end user support. Remote desktop, LAN/WAN/WI-FI and VPN support. User password reset, Active Directory 2003 and Exchange setup/cancellation for n ew hire and ex-employees. Troubleshoot IP address, network, and offsite related issues connecting to the D omain. Desktop Support - Feb. 2006 - Jun. 2007 Affiliated Computer Services, Ft. Lauderdale, FL Project manager assistant Maintain project updates, workflow, and excel documentation. Computer hardware and software (Microsoft Office and Windows OS) technical suppo rt for 5000+ users. Maintained resolution documentation for future reference. Maintained network security access and permissions to network files and folders Required to always be on call and to respond to email, phone, and Track-IT Ticke ting systems for end user support as well as executives. Entered, escalated, and followed up on Remedy ticketing software Phone, email, and trouble ticket monitoring and respond. Monitor client servers for Spherion Staffing and ACS employees. Remote desktop, LAN/WAN/WI-FI and VPN support. User password reset, Active Directory 2003 and Exchange setup/cancellation for n ew hire and ex-employees. Printer, fax, and copier repair and installations. Computer repair, hardware/software installation and troubleshooting as-well-as G host imaging for new employees. EDUCATION Criminal Justice - Jan. 1998 Broward Community College 2002 New Horizons A+ Certification Course 2003 New Horizons Network+ Certification Course

2007 New Horizons Microsoft MCP Certification Course 2010 Prometric Testing Center Microsoft MCSA Certification