ANNA C.

ANDRADE
7 Mackenzie Court Freehold, NJ 07728 (973) 219-7481 aa1e44c52@westpost.net
Project Management Professional: System Migrations & Data Validations
Over 16 years of success in meeting deadlines and corporate objectives, while ma
intaining superior customer satisfaction levels. Accomplished in system migratio
n and data validation for health service industries. Approachable team leader sk
illed in empowering staff, maintaining confidentiality, and fostering collaborat
ions.
Core Competencies
System Migration Data Validation Cross-functional Collaborations Client Relat
ionship Management
Vendor Management Staff Mentoring Networking Organizational Skills Multi-tas
king Troubleshooting
Professional Experience
QualCare Inc. - Piscataway, NJ March 2005 - Present
Client Implementation Supervisor
Establish and maintain contracts, banking, signature/microline, claims and check
processing, and ID cards for corporate clients. Process terminations and group
changes. Manage ID card layout/set-up, testing, and production for ID card chart
logic covering logo, copay pay information, benefits language, and member data.
Execute flexible spending account (FSA) set-up, enrollment, adjustment, modific
ation, and termination for client groups.
Develop and maintain vendor relations. Collaborate with client services, IT, ope
rations, check processing, and eligibility teams to test and establish system. S
upervise support staff.
Major Accomplishments:
Maintained industry standards and HIPAA compliance by collaborating with vendor
s to create and produce ID cards with correct logos and accurate client data.
Ensured data accuracy and integrity by processing queries and programs to gener
ate ID cards files; corrected file errors and sent files via secure FTP mode.
Contributed to successful two-year implementation of new claims processing syst
em, Meditrack, company-wide. Defined client implementation specifications and re
quirements, tested software, implemented fixes, and ensured streamlined go-live.
Played key role in migrating 25 workers compensation clients acquired via corpo
rate buy-out by partnering with IT to ensure accurate data migration.
Named 2006 Employee of the Year for performing beyond job function to support t
wo peer teams.
ADP, Inc. - Roseland, NJ February 2000 - April 2004
Senior Client Services and Implementation Operations Specialist
Partnered with clients to administer plans, educate clients in enrollment proces
s, and manage plan conversions. Implemented plans and payroll deductions; proces
sed applications, manual investments, bank changes, terminations, and non-suffic
ient funds (NSF) reconciliations; verified sales data. Managed critical client e
scalations. Developed and maintained client service procedures. Liaised with cli
ents and staff.
Major Accomplishments:
Ensured regulatory compliance and timely investment execution by responding to
and resolving clients` product, payroll, and investment inquiries.
Optimized client services operations and customer satisfaction by training asso
ciates on standard client services procedures, functions, and systems.
Lucent Technologies - Whippany, NJ August 1998 - January 2000
Business Unit Coordinator and Administrator
Performed wide range of administrative functions including expense tracking, cha
rge/billing statement verification, and timesheet processing. Drafted correspond
ence. Liaised with accounts payable and human resources staff.
Major Accomplishment:
Achieved and maintained 100% accountability for entire on-site PC/hardware inve
ntory.
Blue Cross and Blue Shield of New Jersey - Newark, NJ March 1995 - February 1998

Benefits Representative and Enrollment Specialist
Processed, reviewed, adjusted, and adjudicated claims and correspondence. Interf
aced with customers and billing reps to provide benefit allowance information. D
rafted correspondence to health facilities, physicians, customers, and Departmen
t of Insurance.
Major Accomplishments:
Appointed to dual roles due to client-facing expertise and multi-tasking skills
.
Investigated and resolved telephone and written inquiries regarding benefits, b
illing, and payments.
Credentials
Rutgers University - Newark, NJ
Bachelor of Arts in Journalism
Computer Skills
Microsoft Word and Excel
Volunteer Service
Past Member, Howell Little League Board of Directors