RIGHT TO INFORMATION ACT, 2005 17 items (manuals) prescribed in clause (b) sub-section 1 of section 4 which every public authority

is required to publish within one hundred and twenty days from the enactment of the Act

I. Particulars of organization, functions & duties Indian Railway Catering and Tourism Corporation Ltd (A Government of India Enterprise) . has been set up by the Ministry of Railways with the basic purpose of hiving off entire catering and tourism activity of the railways to the new Corporation so as to professionalise and upgrade these services with public-private participation. Rail based Tourism in India will be the specific vehicle for achieving high growth in coordination with state agencies, tour operators, travel agents and the hospitality industry. A dynamic marketing strategy in association with public and private agencies, tour operators, transporters, hoteliers and local tour promoters is on the anvil. Indian Railways span global volumes in hospitality and catering sectors with services provided to 13 million passengers every day. "Enhance customer services and facilitation in railway catering, hospitality, travel and tourism with best industry practices". Objectives (1) To be a customer friendly company through constant innovation, technology driven and human resource development. (2) Optimize resources, increase manpower productivity through quality product vending and innovative marketing strategies. (3) Upgrade and consolidate catering services in the organized sector. (4) Expand areas of core competencies; enhance business opportunities through efficient public private partnerships to maximize generation of resources. (5) Imbibe strong and ethical work culture through teamwork, build and reposition Indian Railways in the emerging services sector. (6) Evolve high standards of business ethics, quality management and effective cost control measures. (7) Concern for the environment and heritage.

II. Powers and duties of Officers and employees IRCTC Ltd. is registered under the Companies Act, 1956 and operates as a Public Sector Enterprise under the administrative control of the Ministry of Railway The powers of company officials have been defined in the Schedule of Powers. The duties are assigned from time to time depending upon their cadre & department in which they are posted. III. Procedures followed in the decision making process including channels of supervision and accountability. This is as per organizational hierarchy & organization Structure IV. Norms set by IRCTC for the discharge of its functions It is as per the mission & objectives of the company. V. The rules, regulations, instructions, manuals and records, held by IRCTC or under its control or used by its employees for discharging its functions IRCTC follows rules/regulations approved for implementation in the company. Some of the important documents for this purpose are: Memorandum of Association and Articles of Association HRD policies & Rules. CVC /DPE/DOPT & other Govt. Instructions

VI. Statement of the categories of documents that are held by IRCTC or under its control IRCTC holds the commercial & operational documents related to the business operations of the company as well as data of its employees. VII. The particulars of any arrangement that exists for consultation with or representation by the members of the public in relation to the formulation of its policy or implementation thereof IRCTC Ltd. is a Central PSE under the administrative control of the Ministry of Railway & is registered under the Companies Act. The Company has constant interaction with Indian Railways/Govt. Departments/Committees. CVC /DPE/DOPT & other Govt. Instructions are guiding factors for formulation of its policy or implementation thereof. VIII. Boards, Councils, Committees and other bodies consisting of two or more persons constituted as its part or for the purpose of its advice, and as to whether meeting of those

boards, councils, committees and other bodies are open to the public or the minutes of such meeting are accessible for public. IX. Directory of Officers: S. No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 NAME DESIGNATION

CORPORATE OFFICE Mr. Rakesh Tandon Managing Director Mr. Vinod Asthana Mr. Vishwa Ranjan Gupta Dr. Nalin Shinghal Mrs. Manju Pandey Mr. N. P. Singh Mr. R. S. Bhidonia Mr. Sanjeeb Kumar Mr. Devinder Kumar Mr. Vineet Singh Mr. Shivraj Singh Mrs. Vandana Bhatnagar Ms. Kanwal Sachdev Mr. Pankaj Malhotra Mr. Rajiv Gupta Mr. Arun Kant Shukla Mr. Sudhir Warrier Mr. Rajesh Rana Mrs. Vaidehi Gopal Mr. Neeraj Kumar Aggarwal Mr. Arun Srivastava Mr. Sunil Kumar Mr. Pradeep Dhiman Mr. Anil Gupta Mr. Surender Joshi Mr. Vivek Kumar Gupta Mr. Ashish Kr. Yadav Mr. Ram Kishan Ms. Madhumitta Chatterjee Director (Catering Services) Director (Finance) Director (Tourism & Marketing) CVO GGM (DCS) GGM (Infra) GGM (Finance) GGM (IT) GGM (Services) GGM (LCS) GGM (Tourism) GGM (HRD) AGM (Fin.) AGM (IT) AGM (Tourism) JGM (Catg.) JGM (Catg.) JGM (Fin) JGM & CS JGM (Toursim) JGM (Toursim) JGM (Toursim) DGM (Catg.) DGM (IT) DGM (Fin) DGM (Catg) DGM (Fin) DGM (HRD)

30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46

Mr. Mahender Kumar Pahuja Mr. Rahul Gupta Mr. Shankar Malhotra Mr. N. Sanjeevaiah Mr. Kanhaiya Sharma Mr. Anil Kumar Sharma Mr. Ram Dular Pal Mr. Goutom Mondal Mr. Puran Chandra Bihari Mr. S. Srinivasa Raghavan Mr. R Kathiresan Mrs. Anushree Srivastava Mr. R.K. Tiwari Mr. V.K. Aggarwal Mr. Rajesh Kumar Mr. Sanjay Mehta Mr. R K Malik NORTH ZONE

DGM (Fin) DGM (Fin) Manager (Catg) Manager (Catg) Manager (Catg) Manager (Fin) Manager (Rajbhasha) Manager (HRD) Manager (HRD) Manager (IT) Manager (IT) Manager (IT) Manager (IT) Manager (Catg) Manager (Catg) Manager (Catg) Manager (Control)

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17

Mr. Sanjay Kumar Jain Mr. Arun Kumar Jain Mr. R. K. Sondh Mr. Rohitashwa Mr. Manoj Kumar Sinha Mr. MPS Raghav Mr. Sunil Tarneja Mr. R K Gupta Mr. Syed Anwarul Karim Mr. Vinay Swaroop Mr. Tanweer Ismail Mr. Jitendra Kumar Mr. Ajender Chaudhary Mr. Rohit Ranjan Shah Mr. Sukhwinder Pal Singh Mr. Hemant Kumar Mr. Vimal Joshi

GGM GGM (RailNeer) CRM, Chandigarh CRM, Jaipur CRM, Lucknow JGM (Tourism) DGM (Catg) DGM (Fin) Manager (Catg) Manager (Catg) Manager (Catg) Manager (Catg) Manager (HRD) Manager (Catg) Manager (Catg) Manager (Catg) Operation Manager (Catg)

18 19

Mr. John Lepcha Mr. S. S. Karim SOUTH CENTRAL ZONE

Manager (Catg) Manager (Catg)

1 2 3 4 5 6

Mr. V.M.M. Rao Mr. Seshagiri M Rao Mr. Mudivarthy Vasu Mr. Shaik Atavullah Mr. V.A. Sridhar Mr. Wajid Ali Qureshi SOUTH ZONE

GGM JGM (Tourism) Manager (HRD) Manager (Catg) Manager (Fin) Manager (HRD)

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18

Mr. V.Sriram Mr. Siya Ram Mr. Bendukuri Vijay Bhaskar Mr. S.S.Jagannathan Mr. T.P.Bhaskar Mr. Mritunjoy Kumar Verma Mr. K. Ravikumar Mr. L Ravi Kumar Mr. Ratheesh Chandran Ramachandran Nair Mr. B Ramesh Mr. D Anbunathan Mr. V.Ganapathy Subramanian Mr. M P Vijayakumar Mr. N. Gopinathan Mr. K Suresh Chandra Mr. Sreejith Bappuji Mr. Ajit Kumar B.M Mr. Sreekumar Sadanandhan WEST ZONE

Regional Director CPM CRM, Bangalore AGM JGM (HRD) JGM (Tourism) RM, Chennai RM, Ernakulam Manager (Tourism) Manager (Catg) Manager (Catg) Manager (IT) Manager (Catg) Manager (Catg) Manager (Catg) Manager (Catg) Manager (Catg) Manager (Catg)

1 2 3

Mr. Virender Singh Mr. Rahul Himaliyan Mr. Shri Ajay Sharma

GGM AGM (Tourism) JGM (Catg)

4 5 6 7 8 9 10 11

Mr. V. K. Yadav Mr. R.H. Singh Mr. Noel Stephens Mr. Anil V. Taksande Mr. Krishna Kumar Singh Mr. Susheel P Patil Mr. Virender Singh Mr. Narendra Kumar Pipil

JGM (Catg) JGM (Fin) JGM (Catg) DGM (HRD) DGM (Tourism) Manager (Catg) Manager (Catg) Manager (Catg)

X. Monthly remuneration received by each of company's Officers and employees. PAY STRUCTURE, ALLOWANCES AND PERKS FOR BELOW BOARD LEVEL POSTS

Revised IDA pay scales w.e.f.01.01.07 Designation MANAGERIAL CADRE Managing Director Director GGM/CRM GM AGM JGM DGM Manager AM Sr.Executive Executive SUPERVISORY CADRE Chief Supervisor Sr.Supervisor Supervisor Assistant Supvervisor WORKMEN Sr.Assistant Asstt.Supvervisor Catg. W6 W5 8,800 8,100 20,000 17,700 S4 S3 S2 S1 12,300 11,500 10,800 10,000 28,600 26,300 24,600 22,900 CODE MINIMUM_BASIC E10 E9 E8 E7 E6 E5 E4 E3 E2 E1 E0 75,000 65,000 51,300 43,200 36,600 32,900 29,100 24,900 20,600 16,400 12,600 MAXIMUM_BASIC 90,000 75,000 73,000 66,000 62,000 58,000 54,500 50,500 46,500 40,500 32,500

Jr.Assistant/Bill Issuer Sr.Helper Sr.Helper Helper

W4 W3 W2 W1

7,300 6,500 6,100 5,800

16,000 14,300 13,200 12,000

XI. Budget allocated to each of company, plans, expenditures, disbursements made etc. XII. Execution of subsidy programmes, concessions, permits or authorizations granted by IRCTC XIII. Particulars of recipients of concessions, permits or authorizations granted by IRCTC XIV. Details in respect of information held by IRCTC in electronic form www.irctc.co.in, www.irctc.com XV. Particulars of facilities available to citizens for obtaining information including the working hours of Library, Reading Room , if maintained for public use. The company does not maintain any Public Library. XVI. (The names, designations and other particulars of the Public Information, Officers; ) THE FOLLOWING OFFICERS OF INDIAN RAILWAY CATERING AND TOURISM CORPORATION LTD. ARE THE PIO & APPELLATE AUTHORITY AT IRCTC/CORPORATE OFFICE . Corporate Office Sl.No 1. 2. Name of the officer (Smt/Shri) N.P. Singh S S Karim Designation GGM/DCS Manager/RNP Company Secretary Jt. GM (Fin) DGM(HRD) Subject All Railneer Matters related to Company affairs & other Secretarial work Financial matters HRD matters Nominated as Appellate authority Public Information Officer -do-do-do-

3. 4. 5.

Neeraj Aggarwal Vaidehi Gopal Madhumita Chatterjee

6. 7. 8. 9.

Arun Shukla Rajiv Gupta S. K. Sinha Anil Gupta

AGM(Tourism) AGM (IT) Dy. CVO DGM (Catg.)

Tourism and Gen. Administration IT Vigilance Catering

-do-do-do-do-

North Zone Sl.No 1. 2. Name of the officer (Smt/Shri) Sanjay Kumar Jain Ajender Chaudhary Designation GGM MANAGER Nominated as Appellate authority Public Information Officer

South Zone Sl.No 1. 2. Name of the officer (Smt/Shri) V Sriram S.S.Jagannathan Designation Regional Director Jt.GM(Operation) Nominated as Appellate authority Public Information Officer

West Zone Sl.No 1. 2. East Zone Sl.No 1. 2. Name of the officer (Smt/Shri) Debraj Panda Amitava Deb Designation GGM Manager (Catg.) Nominated as Appellate authority Public Information Officer Name of the officer (Smt/Shri) Virender Singh Noel Stephens Designation GGM Jt.GM Nominated as Appellate authority Public Information Officer

South Central Zone Sl.No Name of the officer Designation Nominated as

(Smt/Shri) 1. 2. VMM Rao M. Vasu GGM Manager (HRD) Appellate authority Public Information Officer

XVII Other useful information All remittances in connection with seeking information under RTI Act must be made through Demand Draft/Postal orders to be addressed to IRCTC Ltd .